Overview

Overview

Overview

Zoho Survey's email invite feature lets you send survey invitations to your contacts without any third-party email tools. You can build your recipient list, personalize the invitation, schedule the send, and track open and response rates, all from one place. Whether you're collecting customer feedback, running employee surveys, or gathering market research, email invites give you control over who receives your survey.

Use cases

Manufacturing and Supply Chain - Consider a mid-sized automotive manufacturer who runs quarterly vendor performance evaluations across suppliers. The procurement team segments vendors by tier, sends personalized invites using email invites by Zoho Survey with automated reminders, and tracks responses at the individual contact level by eliminating manual follow-ups.
Retail - A clothing brand sends a post-purchase survey two days after delivery to rate product quality and fulfillment experience, helping the team catch issues before they affect repeat purchases.
Healthcare and Wellness - A clinic emails a patient experience survey within 24 hours of a visit, covering wait times and staff behavior, to feed into monthly quality reviews.
Education and Training - A training provider sends an end-of-course evaluation the day after a workshop to collect feedback on content and facilitator effectiveness, used to refine the next cohort's curriculum.
Financial Services and Banking - A private bank surveys premium account holders every six months on advisor responsiveness and service quality, with low scores triggering a follow-up call from the branch manager.
Hospitality and Travel - A hotel chain sends a post-stay survey the morning after checkout to capture feedback on rooms, dining, and front desk service for weekly operations reviews.
IT and SaaS - A software company sends a CSAT survey immediately after a support ticket is resolved, with scores below a set threshold flagged for supervisor review the same day.
Human Resources  - A company emails a 30-day onboarding survey to new hires to identify gaps in how well they were introduced to their team, tools, and responsibilities.
Marketing and Advertising - A digital agency sends a post-webinar survey 30 minutes after the session to rate topic relevance and presentation quality, informing the next quarter's content calendar.