Follow the steps below to establish connection with the SMS app of your choice:
To connect with Zoho SMS service
- In the Portal information tab, select on SMS Configuration, and click configure.

- Click Enable to start configuring Zoho SMS service.

- Click Continue for the Information message to go to the next page.

- Add details about your organization.

- Then provide the Sender ID info for setting up SMS configuration.
- Once the SMS configuration details are added, you can purchase credits and start sending SMS surveys.

To connect with SMS Magic :
- Navigate to Manage Portal by clicking on your profile icon.

- Under the Portal Setup section, click the Apps and Services button.
- Navigate to Apps & Services , and click the Connect button on the SMS Magic icon.

- In the Create Connection window, enter the name of the connection in the Name textbox.

- Then fill in the details :
- Select the Domain from the dropdown options.
- Enter the API key.
- Enter the Sender ID.
- Click the Create icon to create and save the account.
To connect with Twilio:
- Navigate to Manage Portal by clicking on your profile icon.

- Under the Portal Setup section, click the Apps and Services button.

- Navigate to the list of Apps and Services to find the available SMS Distribution channels.
- From the list of Apps, and click Connect button on the Clickatell icon.
- In the Create Connection window, enter the name of the connection in the Name textbox.

- Enter your Account SID in the Account SID textbox.
- Enter the Auth token in the Auth Token textbox.
- Enter the Twillio Phone number /Sender ID of your connection in the Phone number/Sender ID textbox.
- Click Create icon to create and save the account.
To connect with Clickatell:
- Navigate to Manage Portal by clicking on your profile icon

- Under the Portal Setup section, click the Apps and Services button.
- Navigate to Apps & Services , and click the Connect button on the Clickatell icon.

- In the Create Connection window, enter the name of the connection in the Name textbox.

- Then add the API Key.
- Click the Create icon to create and save the account.
Note: You can create and add unlimited connections. You can send up to 1000 phone numbers in a single SMS invite
To manage a SMS distribution connection:
- Navigate to Manage Portal by clicking on your profile icon.

- Under the Portal Setup section, click the Apps and Services tab.

- Navigate to Apps and Services to manage third party SMS Distribution channels.
- Click the Manage button to view, Add, Edit, and Delete connections.

- As per your requirement, follow the steps below:

- To add a Connection, click Add Connection icon. Then add the necessary information and click Create.
- To edit a connection, hover near the connection name and click on the Edit icon to make necessary changes. Then click Save.
- To delete a connection, hover near the connection name and click on the Remove (Trash) icon. Then confirm Yes on the pop-up.
Note: Zoho SMS service can only be disabled as only one connection can be added at a time.