Customize the Survey End Page in Zoho Survey | Online Help Guide

Survey End Page

The survey end page, or thank you page, is where respondents land after submitting their responses. You can use multiple logic conditions and send your respondents to different pages based on their responses. For example, set a scoring logic to customize the end page of a survey based on each respondent's score on each page. You can also display the survey scores on custom end pages. The customized survey end page will also be applied to your offline surveys

To add logic for your survey end page: 

  1. Click Survey End Page in the Settings tab. 
  2. Click Add Logic in the End Page Logic section. 
      
  3. Select a question in the If list. 
  4. Set a condition:
    • Equal to 
    • Not equal to 
    • Contains 
    • Doesn't contain
    • Starts with 
    • Ends with 
    • Answered
    • Not answered
    If you select anything that has a numerical value in the If section, choose from the following conditions:  
    • Equal to 
    • Not equal to 
    • Less than 
    • Greater than 
    • In between 
    • Answered
    • Not answered
  5. In the Operand box provided, type in or choose the answer you're looking for.
  6. Click + to add multiple conditions.
    Note
    Multiple conditions work in a pattern similar to this: (((((C1 and/or C2) and/or C3) and/or C4) and/or C5) and/or ...) where C1, C2, C3, ... are conditions.
  7. Click X to remove conditions.
  8. Click And/Or to connect multiple conditions.
  9. Click Create online surveys to delete a logic condition.  
  10. In the Then list, select what you want your respondents to see after submitting their response: 
  • Zoho Survey's Thank You page: Send respondents Zoho Survey's default Thank You page. 
  • Show summary of responses: Send your respondents to the Reports page, where they can see all the responses in a report format. 
  • Show the submitted response: Show respondents all of the responses they've submitted. 
  • Custom message: Show respondents a customized message instead of the usual Thank You page. Type the message in the text box that appears. You can also insert a variable to the survey close message. 
  • Redirect to a new page: Send respondents to a different page after they submit their responses. Type in the URL of the page in the space provided. You can also add parameters to the redirect URL and mention parameters in the survey response. To do so:
    • Click Add Parameter in the Dynamic Parameters section. 
    • Enter the parameter name. For example, you can pass a URL parameter in the survey URL shared with your respondent. If you want the data passed on to the survey URL to be shown under the redirect URL, you can add it directly as a parameter name here.
    • Assign a parameter value. To add a direct value as a parameter value, select the Direct value from the list and type in the corresponding value.
    • Click   to add more parameters.
    • Click   to delete a parameter.

To change your survey's default end page: 

  1. Click Survey End Page in the Settings tab. 
  2. In the Default end page section, select what you want your respondents to see after submitting their response: 
    1. Zoho Survey's Thank You page: Send respondents Zoho Survey's default Thank You page. 
    2. Show summary of responses: Send your respondents to the Reports page, where they can see all the responses in a report format. 
    3. Show the submitted response: Show respondents all of the responses they've submitted. 
    4. Custom message: Show respondents a customized message instead of the usual Thank You page. Type the message in the text box that appears. You can also insert a variable to the survey close message. 
    5. Redirect to a new page: Send respondents to a different page after they submit their responses. Type in the URL of the page in the space provided. You can also add parameters to the redirect URL and mention parameters in the survey response. Read more on Dynamic Parameters here.
      1. Click Add Parameter in the Dynamic Parameters section. 
      2. Enter the parameter name. 
      3. Set the parameter value. 
      4. Click to add more parameters. 
      5. Click X to delete a parameter. 
        Customize the default survey end page

To edit the condition pattern:

  1. After adding logic conditions, click Edit in the Condition Pattern section. The Condition Pattern section will appear only if you add more than two conditions.
  2. Edit the condition IDs (C1, C2, C3...) and And/Or, as required.
  3. Click Apply. Any changes made in the Condition Pattern section get reflected in the End page logic section, and vice versa.

To show the survey scores on the end page:

  1. Select the Custom message from the Then list when setting up a termination logic option message. 
  2. Edit the text and click Insert Variable
  3. Select the appropriate variable from the Score section:  
    Show survey scores on end page
  4. Click Respondent's score (percentage) to send the percentage of the total score. 
  5. Click Respondent's score (value) to send only the user's score. 
  6. Click Survey total score to send the total score. 
  7. Click Page> Respondent's score (percentage) to send the percentage of the total score on a particular page. 
  8. Click Page> Respondent's score (value) to send only the user's score on a particular page. 
  9. Click Page total score to send the total score for a particular page. 
To add response URL in custom message of your Survey's end page


The response URL variable is exclusive to the Survey End Page, Survey Over Quota Page, Survey Disqualification Page, and Response Editing Restriction Page.

  1. Go to the Settings section.

  1. Click on the required page and select Custom message.

  1. Click Insert Variable.

  1. Click Response URL.

  1. Enter the Response URL text and click Save.

  1. Click on the inserted Response URL.

    1. Click to edit the variable.

      1. Make the necessary changes and click Update.

    1. Click to delete the variable. 

To add a Merged Document in custom message section of your survey's end page

The Merged Document variables are exclusive to the Survey End Page, Survey Over Quota Page, Survey Disqualification Page, and Response Editing Restriction Page.

  1. Go to the Settings section.

  1. Click on the required page and select Custom message.

  1. Click Insert Variable.

  1. Click on the required merged document under Merged Documents.

  1. Enter the Document Merge Variable text and click Save.

    1. Click on the inserted Document Merge Variable.

      1. Click to edit the variable.

        1. Make the necessary changes and click Update.

      1. Click to delete the variable. 


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