Domain Authentication
Domain Keys Identified Mail (DKIM) is an email authentication method by which you can improve email deliverability. With this feature implemented, users can now authorize Zoho Survey to send emails on their behalf. This increases the chances of them being delivered without landing in spam folders when the custom sender address is used in the 'From' field, as in trigger emails. However, please note that this configuration doesn't guarantee 100% delivery of the emails, as it's ultimately the receiver's discretion whether to mark the email as spam or not.
To configure the DKIM setup:
- Click Manage Portal in the user info widget.
- Click Domain Authentication in Portal Setup. All the domains associated with the portal will be listed.
- Turn the knob ON to enable the domain you want to validate.
- Click View.
- Copy the Host Name and TXT Record.
- Open your DNS Settings page and paste the DKIM records in the appropriate fields.
- Publish the record.
- Navigate back to Zoho Survey and click Verify. NoteThe records will be checked every two days and invalid configurations will be marked unverified until they rectify the issue and verify the key again. You can also find the updates you made in the DKIM configuration in Audit Logs.
To disable the DKIM setup for a particular domain:
- Click Manage Portal in the user info widget.
- Click DKIM Configuration in Portal Setup. All the domains associated with the portal will be listed.
- Turn the knob off to disable the domain.
Zoho CRM Training Programs
Learn how to use the best tools for sales force automation and better customer engagement from Zoho's implementation specialists.
Zoho DataPrep Personalized Demo
If you'd like a personalized walk-through of our data preparation tool, please request a demo and we'll be happy to show you how to get the best out of Zoho DataPrep.
- Zoho Workerly Home
- Forums
- Connect With Us:
- Zoho Recruit Home
- Forums
- Connect With Us:
You are currently viewing the help pages of Qntrl’s earlier version. Click here to view our latest version—Qntrl 3.0's help articles.
New to Zoho Survey?
Zoho Sheet Resources
Zoho Forms Resources
New to Zoho Sign?
Zoho Sign Resources
Sign, Paperless!
New to Zoho TeamInbox?
Zoho TeamInbox Resources
New to Zoho ZeptoMail?
Zoho DataPrep Resources
Design. Discuss. Deliver.
New to Zoho Workerly?
New to Zoho Recruit?
New to Zoho CRM?
New to Zoho Projects?
New to Zoho Sprints?
New to Zoho Assist?
New to Bigin?
Related Articles
Sender Email Authentication
A sender address is the 'From' address used to send email surveys to contacts or for sending email notifications via Trigger emails. The sender's address assists recipients in identifying your brand or business. How to use Sender Email Authentication ...SAML Authentication
Security Assertion Markup Language (SAML) is a mechanism that facilitates the exchange of authorized and authenticated data across applications. It is specifically designed to facilitate communication between an identity provider (IdP) like OneLogin, ...How do I set up a custom domain?
To set up a custom domain, perform the following steps: Sign in to your domain registrar's control panel. Access the DNS Management Settings to change the DNS records. If you can't locate DNS Management, look for options such as Advanced Settings or ...What should I do if my custom domain is not working?
This can happen when your sub-domain is not mapped with survey.cs.zohohost.com. Please perform the following steps: Sign in to your domain registrar's control panel. Access the DNS Management Settings to change the DNS records. If you can't locate ...Audit Logs
Audit logs track all the relevant records of significant activities related to surveys, portals, and departments in chronological order. You can find the date and time of action along with the username and the activity in detail. However, the audit ...
New to Zoho LandingPage?
Zoho LandingPage Resources