White Label in Zoho Survey - Online Help Guide

White Label

A custom domain allows you to have your brand name on your survey URL's. Essentially, it lets you White label and distribute surveys from your sub-domain. For example, if your company is ZylkerCorp, and you're mapping your domain with Zoho Survey, your survey participants can access your survey form at https://survey.zylkercorp/zs/ instead of https://survey.zohopublic.com/zs/. You could even change the default favicon from Zoho Survey to any that you prefer. 
Notes
Note
Users can add multiple custom domains to Zoho Survey. This helps to switch domains based on region and enhance brand identity.

Use Cases: 

Brand Segmentation : If you are an enterprise with a large product line, it would help tremendously if there were separate domains to launch surveys targeted specifically for users in each product line rather than having one domain for the entire range of products.
Event specific surveys: Having a dedicated custom domain to manage your events, conferences, or campaigns related surveys can provide the respondents with a more engaging experience and help in higher completion rates.
Geographical segmentation:
Companies operating in various regions can utilize localized domains to ensure surveys feel more relevant and inviting to specific audiences.

Pre Requisites: 

Before adding a custom domain to your surveys, ensure the following prerequisites are fulfilled:
  1. You need to have a domain or subdomain for your company. Make sure that the DNS (Domain Name System) records for your custom domain can be edited in the domain provider's settings.
  2. In your domain provider's DNS records section, add a CNAME (Canonical Name) entry. You can use your domain as an alias for another domain by using a CNAME record.
  3. Sign in to your domain registrar's control panel and access the DNS Management Settings to change the DNS records. If you can't locate DNS Management, look for options such as Advanced Settings or Name Server Management.
  4. Create a CNAME (or Canonical Name) entry from your sub-domain's admin portal. Enter the hostname and point it to survey.cs.zohohost.com.
  5. Use the CNAME record to map your sub domain to the Hostname survey.cs.zohohost.com.
 
For example: survey.zylker.com CNAME survey.cs.zohohost.com
Zoho Survey Public URL
Map your domain or sub domain to the Hostname
survey..zohopublic.com
survey.cs.zohohost.com
survey.zohopublic.eu
survey.cs.zohohost.eu
survey.zohopublic.in
survey.cs.zohohost.in
survey.zohopublic.au
survey.cs.zohohost.com.au
survey.zohopublic.cn
survey.cs.zohohost.com.cn
survey.zohopublic.jp
survey.cs.zohohost.jp
survey.zohopublic.ca
survey.cs.zohohost.ca
survey.zohopublic.sa
survey.cs.zohohost.sa
 
  1. Purchasing an SSL certificate is mandatory to make the domain changes live. Contact Zoho Survey Support to purchase the SSL certificate for your sub-domain free of cost.
  2. SSL certificate will be renewed for the CNAME entry pointed during your initial purchase. When the SSL certificate is purchased for your sub-domain, you can try accessing the custom domain link available in the Launch tab of your survey. Remember to make sure your website is live the moment we try to access the survey link.

How to add a custom domain: 

Follow the steps below to add a custom domain:
  1. Click on your profile icon at the top right corner of Zoho Survey and click on Manage Portal.

  2. From there, navigate to White Label, and click on ADD.

  3. Enter your subdomain in the format survey.yourdomain.com in the textbox provided.
  4. Further, if you'd like to customize the favicon of your survey, provide the URL in the Add a favicon textbox. Finally, click SAVE.

  5. Similarly, you can add multiple custom domains by clicking on the + ADD domain.

Preferred domain   

The preferred domain provides you with the option to set the custom domain among the custom domain you've added according to your functionality.For example, if your admin has set a preferred domain at the portal level for enhancing the user experience of respondents, but you wish to change it to a local domain for your department/business unit level convenience or use cases, it can be done.

How to set a preferred custom domain: 

In Zoho survey, you can set the preferred domain at three levels, namely the portal, department, and survey level.
Follow the steps below to set the preferred domain at various levels, respectively:

How to set a preferred custom domain at the Portal level: 

Here's how you can set a preferred domain at the portal level:
  1. Click on your profile icon at the top right corner of Zoho Survey and click on Manage Portal.


  2. From there, navigate to White Label.
  3. Click on "Mark as Preferred Domain" to set the preferred domain at the portal level.

How to set a preferred custom domain at Department Level: 

Here's how you can set a preferred domain at the department level:
  1. Click on your profile icon at the top right corner of Zoho Survey and click on Manage Portal.

  2. Scroll down and navigate to Department Setup. If there are multiple departments, choose the department where you'd wish to set the preferred domain.

  3. Then click on the Department Information, and there under the department name, you'll be able to see the Preferred domain field.

  4. Click on EDIT, and from the drop-down, choose the domain you wish to set as the preferred domain, and save the changes by clicking Update.

How to set a preferred custom domain at  Survey Level:  

Here's how you can set a preferred domain at the survey level:
  1. Navigate to the survey in which you wish to set up the preferred domain
  2. Then navigate to Settings >Preferences and find the Default Domain field.
  3. Choose the preferred domain from the dropdown.

  4. Finally, scroll down and click SAVE.

Notes
Note:
Users may configure ZohoPublic URL at the department and survey level

How to edit a favicon 

Follow the steps below to edit a custom domain or its favicon:    
  1. Click on your profile icon at the top right corner of Zoho Survey and click on Manage Portal.
  2. Click on the Edit icon to make changes to the custom domain name and favicon URL.

  3. Once the edits have been made, click SAVE.

Access 

The custom domain feature can only be accessed by Pro and Enterprise Zoho Survey users.

Points to Note: 

  1. Changes to the DNS system are not immediate; it may take up to 48 hours for the changes to be reflected on the internet.
  2. You can search for DNS propagation checker tools online to perform a DNS propagation lookup for your sub-domain name (Eg:survey.zylker.com) and confirm if the DNS records are fully propagated.
  3. SSL certificates purchased from third-party vendors cannot be installed in Zoho Survey. 

      Create. Review. Publish.

      Write, edit, collaborate on, and publish documents to different content management platforms.

      Get Started Now


        Access your files securely from anywhere

          Zoho CRM Training Programs

          Learn how to use the best tools for sales force automation and better customer engagement from Zoho's implementation specialists.

          Zoho CRM Training
            Redefine the way you work
            with Zoho Workplace

              Zoho DataPrep Personalized Demo

              If you'd like a personalized walk-through of our data preparation tool, please request a demo and we'll be happy to show you how to get the best out of Zoho DataPrep.

              Zoho CRM Training

                Create, share, and deliver

                beautiful slides from anywhere.

                Get Started Now


                  Zoho Sign now offers specialized one-on-one training for both administrators and developers.

                  BOOK A SESSION







                              Quick LinksWorkflow AutomationData Collection
                              Web FormsEnterpriseOnline Data Collection Tool
                              Embeddable FormsBankingBegin Data Collection
                              Interactive FormsWorkplaceData Collection App
                              CRM FormsCustomer ServiceAccessible Forms
                              Digital FormsMarketingForms for Small Business
                              HTML FormsEducationForms for Enterprise
                              Contact FormsE-commerceForms for any business
                              Lead Generation FormsHealthcareForms for Startups
                              Wordpress FormsCustomer onboardingForms for Small Business
                              No Code FormsConstructionRSVP tool for holidays
                              Free FormsTravelFeatures for Order Forms
                              Prefill FormsNon-Profit
                              Intake FormsLegalMobile App
                              Form DesignerHRMobile Forms
                              Card FormsFoodOffline Forms
                              Assign FormsPhotographyMobile Forms Features
                              Translate FormsReal EstateKiosk in Mobile Forms
                              Electronic Forms
                              Drag & drop form builder

                              Notification Emails for FormsAlternativesSecurity & Compliance
                              Holiday FormsGoogle Forms alternative GDPR
                              Form to PDFJotform alternativeHIPAA Forms
                              Email FormsEncrypted Forms

                              Secure Forms

                              WCAG

                                      Create. Review. Publish.

                                      Write, edit, collaborate on, and publish documents to different content management platforms.

                                      Get Started Now






                                                        You are currently viewing the help pages of Qntrl’s earlier version. Click here to view our latest version—Qntrl 3.0's help articles.




                                                            Manage your brands on social media

                                                              Use cases

                                                              Make the most of Zoho Desk with the use cases.

                                                               
                                                                

                                                              eBooks

                                                              Download free eBooks and access a range of topics to get deeper insight on successfully using Zoho Desk.

                                                               
                                                                

                                                              Videos

                                                              Watch comprehensive videos on features and other important topics that will help you master Zoho Desk.

                                                               
                                                                

                                                              Webinar

                                                              Sign up for our webinars and learn the Zoho Desk basics, from customization to automation and more

                                                               
                                                                
                                                              • Desk Community Learning Series


                                                              • Meetups


                                                              • Ask the Experts


                                                              • Kbase


                                                              • Resources


                                                              • Glossary


                                                              • Desk Marketplace


                                                              • MVP Corner

                                                                Zoho Sheet Resources

                                                                 

                                                                    Zoho Forms Resources


                                                                      Secure your business
                                                                      communication with Zoho Mail


                                                                      Mail on the move with
                                                                      Zoho Mail mobile application

                                                                        Stay on top of your schedule
                                                                        at all times


                                                                        Carry your calendar with you
                                                                        Anytime, anywhere




                                                                              Zoho Sign Resources

                                                                                Sign, Paperless!

                                                                                Sign and send business documents on the go!

                                                                                Get Started Now




                                                                                        Zoho TeamInbox Resources





                                                                                                  Zoho DataPrep Demo

                                                                                                  Get a personalized demo or POC

                                                                                                  REGISTER NOW


                                                                                                    Design. Discuss. Deliver.

                                                                                                    Create visually engaging stories with Zoho Show.

                                                                                                    Get Started Now









                                                                                                                        • Related Articles

                                                                                                                        • Could you provide more information about the white label solution for your surveys?

                                                                                                                          You can now distribute surveys from your sub-domain. A white label survey allows you to have your brand name on your surveys, without a Zoho Survey logo anywhere on the questionnaire. Read on how to set up a custom domain and host surveys on your ...
                                                                                                                        • Is it possible to customize the shareable survey link?

                                                                                                                          Sorry, it's not possible to customize the survey link. However, you can white label your survey to include your domain name instead of Zoho's domain name.
                                                                                                                        • Can the label on Facebook be customized?

                                                                                                                          No, it cannot be customized.
                                                                                                                        • Portal Setup

                                                                                                                          The user info widget enables you to manage portals, departments, user accounts, and plan details. There are quick access links to various sections, and links to download the mobile apps right from within the widget. You can configure your survey's ...
                                                                                                                        • Audit Logs

                                                                                                                          Audit logs track all the relevant records of significant activities related to surveys, portals, and departments in chronological order. You can find the date and time of action along with the username and the activity in detail. However, the audit ...
                                                                                                                          Wherever you are is as good as
                                                                                                                          your workplace

                                                                                                                            Resources

                                                                                                                            Videos

                                                                                                                            Watch comprehensive videos on features and other important topics that will help you master Zoho CRM.



                                                                                                                            eBooks

                                                                                                                            Download free eBooks and access a range of topics to get deeper insight on successfully using Zoho CRM.



                                                                                                                            Webinars

                                                                                                                            Sign up for our webinars and learn the Zoho CRM basics, from customization to sales force automation and more.



                                                                                                                            CRM Tips

                                                                                                                            Make the most of Zoho CRM with these useful tips.



                                                                                                                              Zoho Show Resources