White Label in Zoho Survey - Online Help Guide

White Label

A white label survey allows you to have your brand name on your surveys, without having a Zoho Survey logo anywhere on the questionnaire. Essentially, it lets you distribute surveys from your sub-domain. The Domain Mapping feature enables you to publish the survey from the URL that belongs to your own sub-domain. For example, if your company is XYZ Corp., and you're mapping your domain with Zoho Survey, your customers can access your Survey portal at https://survey.xyzcorp/zs/ instead of https://survey.zohopublic.com/zs/. You could even change the default favicon from Zoho Survey to any that you prefer.

To set up a custom domain:

  1. Click White Label

  2. Click Configure.
  3. Enter your subdomain in the format survey.yourdomain.com in the textbox provided. 
  4. If you'd like to customize the favicon of your survey, provide the URL in the Add a favicon textbox. 
  5. Click Save
There are a few things that you need to do in your admin portal with the domain registrar. 
  1. Sign in to your domain registrar's control panel. 
  2. Access the DNS Management Settings to change the DNS records. If you can't locate DNS Management, look for options such as  Advanced Settings or Name Server Management
  3. Create a CNAME (or Canonical Name) entry from your sub-domain's admin portal. 
  4. Enter the hostname and point it to survey.cs.zohohost.com. Changes to the DNS system are not immediate; it may take some time for them to take effect. Also, purchasing an SSL certificate is mandatory to make the domain changes live. 
  5. Contact Zoho Survey Support to purchase the SSL certificate for your sub-domain free of cost. SSL certificate will be renewed for the CNAME entry pointed during your initial purchase. SSL certificates purchased from third-party vendors cannot be installed in Zoho Survey. When the SSL certificate is purchased for your sub-domain, you can try accessing the custom domain link available in the Launch tab of your survey. Remember to make sure your website is live the moment we try to access the survey link.
    1. If the Zoho Account is created under the Europe data centre Enter the hostname and point it to survey.cs.zohohost.eu 
    2. If the Zoho account is created under the Australia data centre Enter the hostname and point it to survey.cs.zohohost.com.au. 
    3. If the Zoho account is created under the India data centre Enter the hostname and point it to survey.cs.zohohost.in. 
    4. If the Zoho account is created under the Japan data centre Enter the hostname and point it to survey.cs.zohohost.jp.
    5. If the Zoho account is created under the china data centre Enter the hostname and point it to survey.cs.zohohost.com. cn

To change a custom domain or its favicon: 

  1. Click Edit to make edits to the custom domain name and favicon URL. 
  2. Click Remove to remove the custom domain and favicon you have created. 

  3. You have now configured your sub-domain for Zoho Survey. To send surveys from this particular domain address, go to the Launch tab and distribute your survey via the Custom domain link that has been generated.

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