Note: 

Users can add multiple custom domains to Zoho Survey. This helps to switch domains based on region and enhance brand identity.

Use Cases: 

Pre Requisites: 

1. You need to have a domain or subdomain for your company. Make sure that the DNS (Domain Name System) records for your custom domain can be edited in the domain provider's settings.
   
2. In your domain provider's DNS records section, add a CNAME (Canonical Name) entry. You can use your domain as an alias for another domain by using a CNAME record.
   
3. Sign in to your domain registrar's control panel and access the DNS Management Settings to change the DNS records. If you can't locate DNS Management, look for options such as Advanced Settings or Name Server Management.
   
4. Create a CNAME (or Canonical Name) entry from your sub-domain's admin portal. Enter the hostname and point it to survey.cs.zohohost.com.
   
5. Use the CNAME record to map your sub domain to the Hostname survey.cs.zohohost.com.
   

1. Purchasing an SSL certificate is mandatory to make the domain changes live. Contact Zoho Survey Support to purchase the SSL certificate for your sub-domain free of cost.
   
2. SSL certificate will be renewed for the CNAME entry pointed during your initial purchase. When the SSL certificate is purchased for your sub-domain, you can try accessing the custom domain link available in the Launch tab of your survey. Remember to make sure your website is live the moment we try to access the survey link.
   

How to add a custom domain: 

1. Click on your profile icon at the top right corner of Zoho Survey and click on Manage Portal.
   
   
2. From there, navigate to White Label, and click on ADD.
   
   
3. Enter your subdomain in the format survey.yourdomain.com in the textbox provided.
   
4. Further, if you'd like to customize the favicon of your survey, provide the URL in the Add a favicon textbox. Finally, click SAVE.
   
   
5. Similarly, you can add multiple custom domains by clicking on the + ADD domain.
   
   

Preferred domain   

How to set a preferred custom domain: 

How to set a preferred custom domain at the Portal level: 

1. Click on your profile icon at the top right corner of Zoho Survey and click on Manage Portal.
   
   
   
2. From there, navigate to White Label.
   
3. Click on "Mark as Preferred Domain" to set the preferred domain at the portal level.
   
   

How to set a preferred custom domain at Department Level: 

1. Click on your profile icon at the top right corner of Zoho Survey and click on Manage Portal.
   
   
2. Scroll down and navigate to Department Setup. If there are multiple departments, choose the department where you'd wish to set the preferred domain.
   
   
3. Then click on the Department Information, and there under the department name, you'll be able to see the Preferred domain field.
   
   
4. Click on EDIT, and from the drop-down, choose the domain you wish to set as the preferred domain, and save the changes by clicking Update.
   
   

How to set a preferred custom domain at  Survey Level:  

1. Navigate to the survey in which you wish to set up the preferred domain
   
2. Then navigate to Settings >Preferences and find the Default Domain field.
   
3. Choose the preferred domain from the dropdown.
   
   
4. Finally, scroll down and click SAVE.
   

Note:

Users may configure ZohoPublic URL at the department and survey level

How to edit a favicon 

1. Click on your profile icon at the top right corner of Zoho Survey and click on Manage Portal.
   
2. Click on the Edit icon to make changes to the custom domain name and favicon URL.
   
   
3. Once the edits have been made, click SAVE.
   
   

Access 

Users on the Enterprise plan can add a maximum of 10 subdomains. It enables you to manage surveys across multiple domains from the same account.

Points to Note: 

1. Changes to the DNS system are not immediate; it may take up to 48 hours for the changes to be reflected on the internet.
   
2. You can search for DNS propagation checker tools online to perform a DNS propagation lookup for your sub-domain name (Eg:survey.zylker.com) and confirm if the DNS records are fully propagated.
   
3. SSL certificates purchased from third-party vendors cannot be installed in Zoho Survey.