Screen Recording

Screen Recording

Use screen recording sessions to replicate the issues facing you while using Zoho Survey with the support team. The session will capture key information required to debug an issue using the screen recording which contains the audio, server metrics, client-side metrics, console logs, network-related information and application log links for individual requests. 

Use Case:

Let's say you are a marketing professional using Zoho Survey to collect feedback responses for your brand's new smartphone. You are facing an issue while viewing the individual survey responses and finding it difficult to communicate it with the support team. In this case, you use the screen recording session to record the issue that you are facing in the survey and share it with the Zoho Survey support team, who look into the issue with much clarity and provide you with the best resolution.

To make a screen recording:


  1. Click the user info widget.
  2. Click Write to Us.
  3. Enter the required subject and message in the Subject and Message textboxes.
  4. Select the Record my screen to help the team understand and take necessary action quickly checkbox to display the screen recording option.
  5. Click Start Recording.
  6. Follow the upcoming browser options to begin the screen recording.
  7. Click and drag the  in the screen recording notification box to move it to your place of choice.
  8. Click Stop Sharing to stop the screen recording. The Write to Us window opens up.
  9. Edit the Subject and Message text boxes if required.
  10. Click Play in the Recorded Clip section to play the recorded video with the built-in player options like play/pause, maximise, download, change playback speed, view the video as a picture in picture and close.
  11. Click Edit to edit the recorded Clip to edit the video with the built-in player options.
  12. Click  to place a coloured box of your choice on any part of the video's frame to mask.
  13. Click  to place a coloured circle of your choice on any part of the video's frame to mask.
  14. Click  to place a text of your choice on any part of the video's frame.
  15. Once done, click Save.
  16. Click Continue Editing to continue editing the video.
  17. Click Close Editor to close the video editor window.
  18. To revert the changes, click Reset.
  19. Click .
  20. Click Record Again to record the video again.
  21. Click Delete Clip to delete the recorded video.
  22. Click Restore to restore the deleted video.
  23. Click Discard to discard the deleted video.
  24. Click Submit.

Behaviour:

  1. The maximum recording time for the session is 5 minutes.
  2. The following information will be collected during the recording session:
    1. IP address
    2. Browser console logs generated during the recording
    3. Device details like screen resolution, version of browser and operating system.
    4. Client-side performance metrics (DNS lookup time, TCP connection time, etc).
    1. A screen recording of the window or screen area that you specify.
    2. Audio recording during the screen recording. You may mute or rerecord the audio track before submitting it.

Access:

The screen recording feature is available for all plan users.


    Access your files securely from anywhere

      Zoho CRM Training Programs

      Learn how to use the best tools for sales force automation and better customer engagement from Zoho's implementation specialists.

      Zoho CRM Training
        Redefine the way you work
        with Zoho Workplace

          Zoho DataPrep Personalized Demo

          If you'd like a personalized walk-through of our data preparation tool, please request a demo and we'll be happy to show you how to get the best out of Zoho DataPrep.

          Zoho CRM Training

            Create, share, and deliver

            beautiful slides from anywhere.

            Get Started Now


              Zoho Sign now offers specialized one-on-one training for both administrators and developers.

              BOOK A SESSION





                          Quick LinksWorkflow AutomationData Collection
                          Web FormsEnterpriseBegin Data Collection
                          Interactive FormsWorkplaceData Collection App
                          CRM FormsCustomer ServiceAccessible Forms
                          Digital FormsMarketingForms for Small Business
                          HTML FormsEducationForms for Enterprise
                          Contact FormsE-commerceForms for any business
                          Lead Generation FormsHealthcareForms for Startups
                          Wordpress FormsCustomer onboardingOrder Forms for Small Business
                          No Code FormsConstructionRSVP tool for holidays
                          Free FormsTravel
                          Prefill FormsNon-Profit

                          Intake FormsLegal
                          Mobile App
                          Form DesignerHR
                          Mobile Forms
                          Card FormsFoodOffline Forms
                          Assign FormsPhotography
                          Mobile Forms Features
                          Translate FormsReal EstateKiosk in Mobile Forms
                          Electronic Forms

                          Notification Emails for FormsAlternativesSecurity & Compliance
                          Holiday FormsGoogle Forms alternative GDPR
                          Form to PDFJotform alternativeHIPAA Forms
                          Email Forms
                          Encrypted Forms
                          Embeddable Forms
                          Secure Forms
                          Drag & drop form builder
                          WCAG



                                            You are currently viewing the help pages of Qntrl’s earlier version. Click here to view our latest version—Qntrl 3.0's help articles.




                                                Manage your brands on social media


                                                  • Desk Community Learning Series


                                                  • Digest


                                                  • Functions


                                                  • Meetups


                                                  • Kbase


                                                  • Resources


                                                  • Glossary


                                                  • Desk Marketplace


                                                  • MVP Corner


                                                  • Word of the Day


                                                  • Ask the Experts


                                                    Zoho Marketing Automation

                                                      Zoho Sheet Resources

                                                       

                                                          Zoho Forms Resources


                                                            Secure your business
                                                            communication with Zoho Mail


                                                            Mail on the move with
                                                            Zoho Mail mobile application

                                                              Stay on top of your schedule
                                                              at all times


                                                              Carry your calendar with you
                                                              Anytime, anywhere




                                                                    Zoho Sign Resources

                                                                      Sign, Paperless!

                                                                      Sign and send business documents on the go!

                                                                      Get Started Now




                                                                              Zoho TeamInbox Resources



                                                                                      Zoho DataPrep Resources



                                                                                        Zoho DataPrep Demo

                                                                                        Get a personalized demo or POC

                                                                                        REGISTER NOW


                                                                                          Design. Discuss. Deliver.

                                                                                          Create visually engaging stories with Zoho Show.

                                                                                          Get Started Now









                                                                                                              • Related Articles

                                                                                                              • Upload File

                                                                                                                You can let responders upload various types of files in your survey. They can be documents, images, spreadsheets, multimedia, or custom file-type extensions. Multiple file upload fields can be added to collect many files, which includes diverse file ...
                                                                                                              • Are there any specific system and hardware requirements to access the Zoho Survey web application?

                                                                                                                Zoho Survey is compatible with all monitors with the minimum screen resolution of 1280 x 720 Pixels. The browsers compatible with Zoho Survey are: Microsoft Internet Explorer 10 on Windows 8 Microsoft Edge 12 on Windows 10 Mozilla Firefox on Windows, ...
                                                                                                              • Access the Dashboard

                                                                                                                The dashboard provides you with all the information regarding your departments and surveys, all in one place. There are quick access links to various functionalities of the application from a single screen. You can perform the following actions on ...
                                                                                                              • Access the Dashboard

                                                                                                                The dashboard provides you with all the information regarding your departments and surveys, all in one place. There are quick access links to various functionalities of the application from a single screen. You can perform the following actions on ...
                                                                                                              • How do I change the language of the user interface in Zoho Survey?

                                                                                                                You can view the survey user interface in any language you choose. Change the language of your Zoho Survey's user interface by performing the following steps: Sign in to your Zoho Survey account. Click your profile picture on the top-right corner of ...
                                                                                                                Wherever you are is as good as
                                                                                                                your workplace

                                                                                                                  Resources

                                                                                                                  Videos

                                                                                                                  Watch comprehensive videos on features and other important topics that will help you master Zoho CRM.



                                                                                                                  eBooks

                                                                                                                  Download free eBooks and access a range of topics to get deeper insight on successfully using Zoho CRM.



                                                                                                                  Webinars

                                                                                                                  Sign up for our webinars and learn the Zoho CRM basics, from customization to sales force automation and more.



                                                                                                                  CRM Tips

                                                                                                                  Make the most of Zoho CRM with these useful tips.



                                                                                                                    Zoho Show Resources