How to Create Dropdown Questions in Zoho Survey - Online Help Guide

Dropdown (One Answer/Many Answers)

The Dropdown (One Answer) question type allows the respondent to select only one answer from a list of choices provided by you in the dropdown. 
For example, assume that you're planning to rebrand your cafe and want to conduct a survey to understand what your customers think about it. A dropdown question would be ideal to identify the age group of your customers. With the information you gather from this, you can precisely update your menu as per the age groups of customers that visit your cafe and even plan kids' meals if your frequent customers are accompanied by children.


The Dropdown (Many Answers) question lets the respondent choose more than one answer from a dropdown list of choices.
For example, in a customer satisfaction survey you're conducting at your cafe, you could ask your customers about their preferences for adding a new variety of cold beverages.


To add a dropdown (one answer/many answers) question in your survey:

  1. Click Dropdown (One Answer) or Dropdown (Many Answers) in the question types listed on the left pane. You can also drag and drop the question type to the builder. To change the question type, you can click the dropdown next to the question type's name in the question editor. However, the choices for change are related to the question type you have selected. For example, if you selected a dropdown question type, you can only change it to its variants available in the dropdown list.

  2. In the Question box, type your question.
    1. If you want to mark the question mandatory, select the Make this question mandatory checkbox.
    2. If you want to make changes to the default Error message text that displays, edit the content in the text box.
    3. In the Required number of choices dropdown list, select the number of rows you want to keep as mandatory. This can be in the form of at least, at most, exactly, or in between. This option appears only if the Make this question mandatory checkbox is selected.
    4. If you want to pipe in custom variables or variables from previous questions and customize the follow-up questions, click Insert Variable right above the Question box, and select the variable you want to use from the list. Read more on Piping.
  3. In the Choice section, you can add the answer choices in the following ways:
    1. If you are copying and pasting the choices in the Answer box, make sure you type in each choice on a separate line. 
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    2. If you want to add choices separately, click Individual Text Boxes for Each Choice right above the Answer box, and start adding choices. Click + to add more boxes, and click X to delete choices. 
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    3. If you want to add choices that are predefined, click Predefined Choices and select the choice you want to use in the survey. 
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    4. If you want to add the Other Choice field along with your answer choices, click Add 'Other' field. If you want to make changes to the default Field label text that displays, edit the content in the text box. 
  4. To learn what else you can do with the question, click Advanced options. You can perform the following actions: 
    1. Select Change the order of choices. You can perform the following actions here:
      1. Randomize for each respondent - To change the order randomly for each respondent
      2. Flip for each respondent - To show the choices in the opposite order for each respondent
      3. Rotate for each respondent - To rotate the choices for each respondent
      4. Ascending sort - To arrange the choices in the ascending order
      5. Select Don't randomize the last few choices if you want to select the number of choices that needn't be randomized
    2. To add a comments box, select Add 'Comments'  field. If you want to change the name of the field, in the Comments field label box, type in the new field name.
    3. The autofill or prepopulate answer feature allows you to prepopulate single-variable survey responses automatically before sending them to the respondents. To prepopulate answers for a known respondent, select Prepopulate answer.
    4. Question hint is used to add hints to your question and help your respondents get a clear idea of what your questions are all about. This feature is optional and is available only for certain types of questions. 
      Add survey question hint
  5. Switch to the Display Logic and Answer Display Logic tabs to add a logic condition to the question and answer choices respectively.
  6. To save the changes, click Save.
  7. To discard the changes, click Cancel

Choices exclusive of one another

When you mark an option as exclusive, all the other choices in the dropdown (many answers) question get disabled. This restricts the respondent from picking other answer choices, even if they have already picked some other choices marked as exclusive previously. For example, you can use this feature to question a customer interested in pets. You can ask the customer if he/she is owning a 'cat', 'dog', 'bird', or 'none of the choices'. The customer can choose any of the pets that he/she has from the list, as they are not marked as exclusive, but when they select 'none of the choices', the question restricts the customer from picking the other answer choices.

To mark a choice as exclusive:

  1. Click Dropdown (Many Answers) in the question types listed on the left pane.
  2. Click Advanced options and select Mark choices as exclusive.
  3. Select the option(s) you want to mark as exclusive.
  4. Click Save.


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