Cross-tab Report
Compare different parameters to analyze patterns with a cross-tab report. Let's look at how to create a cross-tab report with the Zoho Survey.
Use cases
As a business owner, you are conducting a feedback survey after every purchase. While analyzing the reports, you find some interesting correlation between buying habits and buyers' age. Analyzing this correlation for a huge volume of data might be tedious. In such cases, cross-tab reports come to the rescue.
Applicable question types
Question types | Rows | Columns |
Multiple choice(one answer) | Yes | Yes |
Multiple choice(many answer) | Yes | Yes |
Dropdown(one answer) | Yes | Yes |
Dropdown(many answer) | Yes | Yes |
Image selection | One, many, and star | One, many, and star |
Rating scale | Likert and weighted | Likert and weighted |
Star rating | Yes | Yes |
NPS | Yes | Yes |
Slider scale | - | Yes |
Continuous sum | - | Yes |
Ranking | - | Yes |
Boolean | Single | Labels, single |
Matrix choice(one answer) | - | Yes |
Matrix choice(many answer) | - | Yes |
Matrix rating scale | - | Likert and weighted |
Matrix star rating | - | Yes |
Matrix dropdown | - | - |
Matrix grid | - | - |
Matrix textbox | - | - |
Short Answer | - | Yes |
Long Answer | - | Yes |
Number | - | Yes |
Email | - | Yes |
Date/time | - | Yes |
Multiple textboxes | - | Yes |
Full Name | - | Yes |
Contact information | - | Yes |
Signature | - | Yes |
File upload | - | Multiple file upload |
Heading/description | - | - |
How to create cross-tab reports
Go to the Reports section and choose Cross-tab Report.
Give your report a name and select the parameters that have to be added in the report.
Add the question that has to be compared with other questions in the row axis and put the remaining questions in the column axis.
Click SAVE.
How to view a cross-tab report:
Click Cross-tab Report in the left pane.
Select the cross-tab report you want to view.
How to edit a cross-tab report:
Click Reports in the left pane.
Hover over the custom report you have created in the Cross-tab Reports section.
Click the Edit icon.
Make any necessary edits, then click SAVE.
How to clone a cross-tab report:
Click Reports in the left pane.
Hover over the custom report you have created in the Cross-tab Reports section.
Click the Duplicate icon.
Make necessary edits to the Report name and click Create.
How to delete a cross-tab report:
Click Reports in the left pane.
Hover over the custom report you have created in the Cross-tab Reports section.
Click the Delete icon.
Click Delete and confirm your selection.
Applicable charts for different metrics 1D
Metrics → Charts | Average Rating | Response distribution | NPS score | NPS category distribution | CSAT score |
Pie chart | - | \ | - | \ | - |
Horizontal bar | \ | \ | \ | \ | \ |
Vertical bar | \ | \ | \ | \ | \ |
Line chart | - | \ | - | \ | - |
Arc chart | - | \ | - | \ | - |
Donut chart | - | \ | - | \ | - |
Spider web | - | \ | - | \ | - |
Area chart | - | \ | - | \ | - |
Stacked vertical bar | - | \ | - | \ | - |
Stacked horizontal bar | - | \ | - | \ | - |
Applicable charts for different metrics 2D
Metrics → Charts | Average Rating | Response distribution | NPS score | NPS category distribution | CSAT score |
Stacked Vertical bar | \ | \ | - | \ | - |
Stacked horizontal bar | \ | \ | - | \ | - |
Grouped vertical bar | \ | \ | - | \ | - |
Grouped horizontal bar | \ | \ | - | \ | - |
Longitudinal line | \ | \ | \ | \ | \ |
Longitudinal area | \ | \ | \ | \ | \ |
Longitudinal spline | \ | \ | \ | \ | \ |
Radar chart | \ | \ | - | \ | - |
Vertical bar | \ | \ | \ | - | \ |
Horizontal bar | \ | \ | \ | - | \ |
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