Cross-tab Report
To create a cross-tab report:
- Click Create in the Cross-tab section.
- Enter a name in the Report name box.
- Select a question for the row axis and another for the column axis.
- Click Save.
To edit a cross-tab report:
- Click Cross-tab Report in the left pane.
- Click a cross-tab report.
- Click
to select display options. Click
or 
to export the graph to JPEG or PDF. - Click
to edit the report. - Make necessary edits and click Save.
To clone a cross-tab report:
- Click Reports on the left pane.
- Hover over the cross-tab report you want to duplicate and click
.
- Make necessary changes to the Report name and click Create.
To delete a cross-tab report:
- Click Reports on the left pane.
- Hover over the cross-tab report you want to delete.
- Click
and select Delete to confirm your selection.
You can analyze NPS scores, NPS category distribution, and CSAT scores for NPS questions(only if NPS question is placed in column axis) to get a holistic view of customer sentiment. Identify areas for improvement and make data-driven decisions to put your customers first.
How to analyze NPS scores, NPS category distribution and CSAT from cross-tab reports?
Click Create to create your report.
Give your report a name and add the question that has to be compared and analyzed with other questions in the row axis. Put the NPS question in the column axis.
Once the report is created, you can analyze the NPS score, NPS category distribution and CSAT. To analyze, go to Customize > Metrics > Metric of your choice.
Click on Save, and the report will be generated under Cross-tab Reports.
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