What does “Average First Reaction Time” mean?

What does “Average First Reaction Time” mean?

It is the average time taken by a user to perform the first action (assign, reply, or archive) on a new inbound email. It’s a key indicator of how quickly your team acknowledges incoming messages.


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                                                                                                                                • Related Articles

                                                                                                                                • Analytics

                                                                                                                                  Keep track of your team's performance with the insightful reports of Zoho TeamInbox. You can view the reports of a specific inbox or a specific user. Find the analytics icon at the top of your left pane to go to analytics. Only the org admin and the ...
                                                                                                                                • Snooze

                                                                                                                                  Snooze a thread of less priority to hide it from your inbox for a certain time. Set a time for the thread to reappear in your inbox while you focus on the more important conversations.   Login to Zoho TeamInbox. Click Settings icon on the top right ...
                                                                                                                                • Managing incoming messages

                                                                                                                                  Once you've created your inboxes and start receiving all your messages here in Zoho TeamInbox, you can assign it to yourself or to your teammates, collaborate over the thread, close it when the conversation is done, thus manage your incoming emails ...
                                                                                                                                • Activity log

                                                                                                                                  Actions taken on every message will be recorded under the activity log for your reference. This will help you stay informed of the activities happening in your organization.  Only the organization admin can view the logs. Accessing the activity log ...
                                                                                                                                • Deliverability settings

                                                                                                                                  For ensuring uninterrupted deliverability, we highly recommend that you add SPF and DKIM records to your DNS settings. This will give Zoho TeamInbox the authority to send emails on your behalf. Only the organization admin can view these settings.   ...
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