Zoho Desk Extension | Zoho TeamInbox

Zoho Desk Extension

Zoho Desk is a help desk application that lets you manage customer support activities efficiently. With Zoho Desk extension for Zoho TeamInbox you can access tickets and perform activities on Zoho Desk while reading contextual emails. 

To use Zoho Desk eWidget: 

  1. Login to Zoho TeamInbox.
  2. Click the Discussions icon at the top right corner of the thread and select the Extensions tab.
  3. Select the Zoho Desk app from the eWidgets list.
  4. Choose the portal in which you want to view the tickets. 
Here you can view the customer tickets and related stats.
 

 
 

View open tickets

Under My Open Tickets sections, you can view all the tickets that are assigned to you in the portal you've chosen. Click on them to view the details and share comments.
 
Use the filter option to filter tickets based on Status or Channel.
 

 

View unassigned tickets

Under Unassigned Tickets sections, you can view all the tickets that are unassigned in the portal you've chosen. Click on them to view the details and share comments.
 
Use the filter option to filter tickets based on Status or Channel.
 

 

Create new tickets

You can create and assign tickets directly from Zoho TeamInbox.
  1. Click the Discussions icon at the top right corner of the thread and select the Extensions tab.
  2. Select the Zoho Desk app from the eWidgets list.
  3. Select your portal.
  4. Select Create ticket.
  5. Fill in the basic details.
  6. Click Save. 
This ticket will also be reflected in Zoho Desk.
 

 
 

View tickets based on cases

Have tickets listed based on the custom views you've created in Zoho Desk for the portal you've selected.
 
Use the filter option to filter tickets based on Agents, Status, or Channel.
 

 
 
 

    Create. Review. Publish.

    Write, edit, collaborate on, and publish documents to different content management platforms.

    Get Started Now


      Access your files securely from anywhere

        Zoho CRM Training Programs

        Learn how to use the best tools for sales force automation and better customer engagement from Zoho's implementation specialists.

        Zoho CRM Training
          Redefine the way you work
          with Zoho Workplace

            Zoho DataPrep Personalized Demo

            If you'd like a personalized walk-through of our data preparation tool, please request a demo and we'll be happy to show you how to get the best out of Zoho DataPrep.

            Zoho CRM Training

              Create, share, and deliver

              beautiful slides from anywhere.

              Get Started Now


                Zoho Sign now offers specialized one-on-one training for both administrators and developers.

                BOOK A SESSION





                            Quick Links Workflow Automation Data Collection
                            Web Forms Enterprise Begin Data Collection
                            Interactive Forms Workplace Data Collection App
                            CRM Forms Customer Service Accessible Forms
                            Digital Forms Marketing Forms for Small Business
                            HTML Forms Education Forms for Enterprise
                            Contact Forms E-commerce Forms for any business
                            Lead Generation Forms Healthcare Forms for Startups
                            Wordpress Forms Customer onboarding Order Forms for Small Business
                            No Code Forms Construction RSVP tool for holidays
                            Free Forms Travel
                            Prefill Forms Non-Profit

                            Intake Forms Legal
                            Mobile App
                            Form Designer HR
                            Mobile Forms
                            Card Forms Food Offline Forms
                            Assign Forms Photography
                            Mobile Forms Features
                            Translate Forms Real Estate Kiosk in Mobile Forms
                            Electronic Forms

                            Notification Emails for Forms Alternatives Security & Compliance
                            Holiday Forms Google Forms alternative  GDPR
                            Form to PDF Jotform alternative HIPAA Forms
                            Email Forms
                            Encrypted Forms
                            Embeddable Forms
                            Secure Forms
                            Drag & drop form builder
                            WCAG

                              Create. Review. Publish.

                              Write, edit, collaborate on, and publish documents to different content management platforms.

                              Get Started Now




                                                You are currently viewing the help pages of Qntrl’s earlier version. Click here to view our latest version—Qntrl 3.0's help articles.




                                                    Manage your brands on social media


                                                      • Desk Community Learning Series


                                                      • Digest


                                                      • Functions


                                                      • Meetups


                                                      • Kbase


                                                      • Resources


                                                      • Glossary


                                                      • Desk Marketplace


                                                      • MVP Corner


                                                      • Word of the Day


                                                      • Ask the Experts


                                                        Zoho Marketing Automation

                                                          Zoho Sheet Resources

                                                           

                                                              Zoho Forms Resources


                                                                Secure your business
                                                                communication with Zoho Mail


                                                                Mail on the move with
                                                                Zoho Mail mobile application

                                                                  Stay on top of your schedule
                                                                  at all times


                                                                  Carry your calendar with you
                                                                  Anytime, anywhere




                                                                        Zoho Sign Resources

                                                                          Sign, Paperless!

                                                                          Sign and send business documents on the go!

                                                                          Get Started Now




                                                                                  Zoho TeamInbox Resources



                                                                                          Zoho DataPrep Resources



                                                                                            Zoho DataPrep Demo

                                                                                            Get a personalized demo or POC

                                                                                            REGISTER NOW


                                                                                              Design. Discuss. Deliver.

                                                                                              Create visually engaging stories with Zoho Show.

                                                                                              Get Started Now









                                                                                                                  • Related Articles

                                                                                                                  • Zoho CRM Extension

                                                                                                                    Zoho CRM is a customer relationship management tool that lets you manage your contacts, reach customers through multiple channels, and drive sales. With Zoho TeamInbox's eWidget, access Zoho CRM from your inbox. This extension lets you view your ...
                                                                                                                  • How to create a team in Zoho TeamInbox?

                                                                                                                    Only an organization Admin or Moderators can create teams in Zoho TeamInbox. Login to Zoho TeamInbox and click the Plus icon in the top right corner in the left pane. Select Team and enter a name and description for your team. If you want to add the ...
                                                                                                                  • Zoho Meeting Extension

                                                                                                                    Zoho Meeting is an online meeting and webinar platform that lets you conduct virtual meetings via audio and video conferences. With Zoho Meeting extension for Zoho TeamInbox, access all the meeting tools without leaving your inbox. Create new ...
                                                                                                                  • Zoho Recruit Extension

                                                                                                                    Zoho Recruit is an efficient Applicant Tracking System that helps through your hiring process. With this extension, you can add candidates directly to Zoho Recruit while you are reading their emails or attached resumes.   To use Zoho Recruit eWidget: ...
                                                                                                                  • How do I remove members from a team in Zoho TeamInbox?

                                                                                                                    Only team admins can remove members from a team. Team admins are responsible for managing the team and making decisions about adding and removing members if necessary. To remove a member from a team Login to Zoho TeamInbox. Click the Settings icon in ...
                                                                                                                    Wherever you are is as good as
                                                                                                                    your workplace

                                                                                                                      Resources

                                                                                                                      Videos

                                                                                                                      Watch comprehensive videos on features and other important topics that will help you master Zoho CRM.



                                                                                                                      eBooks

                                                                                                                      Download free eBooks and access a range of topics to get deeper insight on successfully using Zoho CRM.



                                                                                                                      Webinars

                                                                                                                      Sign up for our webinars and learn the Zoho CRM basics, from customization to sales force automation and more.



                                                                                                                      CRM Tips

                                                                                                                      Make the most of Zoho CRM with these useful tips.



                                                                                                                        Zoho Show Resources