Zoho Desk Extension
Zoho Desk is a help desk application that lets you manage customer support activities efficiently. With Zoho Desk extension for Zoho TeamInbox you can access tickets and perform activities on Zoho Desk while reading contextual emails.
To use Zoho Desk eWidget:
- Login to Zoho TeamInbox.
- Click the Discussions icon at the top right corner of the thread and select the Extensions tab.
- Select the Zoho Desk app from the eWidgets list.
- Choose the portal in which you want to view the tickets.
Here you can view the customer tickets and related stats.
View open tickets
Under My Open Tickets sections, you can view all the tickets that are assigned to you in the portal you've chosen. Click on them to view the details and share comments.
Use the filter option to filter tickets based on Status or Channel.
View unassigned tickets
Under Unassigned Tickets sections, you can view all the tickets that are unassigned in the portal you've chosen. Click on them to view the details and share comments.
Use the filter option to filter tickets based on Status or Channel.
Create new tickets
You can create and assign tickets directly from Zoho TeamInbox.
- Click the Discussions icon at the top right corner of the thread and select the Extensions tab.
- Select the Zoho Desk app from the eWidgets list.
- Select your portal.
- Select Create ticket.
- Fill in the basic details.
- Click Save.
This ticket will also be reflected in Zoho Desk.
View tickets based on cases
Have tickets listed based on the custom views you've created in Zoho Desk for the portal you've selected.
Use the filter option to filter tickets based on Agents, Status, or Channel.
Zoho CRM Training Programs
Learn how to use the best tools for sales force automation and better customer engagement from Zoho's implementation specialists.
Zoho DataPrep Personalized Demo
If you'd like a personalized walk-through of our data preparation tool, please request a demo and we'll be happy to show you how to get the best out of Zoho DataPrep.
- Zoho Workerly Home
- Forums
- Connect With Us:
- Zoho Recruit Home
- Forums
- Connect With Us:
Still can't find what you're looking for?
Write to us: support@zohoforms.com
Zoho Sheet Resources
Zoho Forms Resources
New to Zoho Sign?
Zoho Sign Resources
Sign, Paperless!
Zoho SalesIQ Resources
New to Zoho TeamInbox?
Zoho TeamInbox Resources
New to Zoho ZeptoMail?
Zoho DataPrep Resources
Design. Discuss. Deliver.
New to Zoho Workerly?
New to Zoho Recruit?
New to Bigin?
New to Zoho CRM?
New to Zoho Projects?
New to Zoho Sprints?
New to Zoho Assist?
Related Articles
Zoho CRM Extension
Zoho CRM is a customer relationship management tool that lets you manage your contacts, reach customers through multiple channels, and drive sales. With Zoho TeamInbox's eWidget, access Zoho CRM from your inbox. This extension lets you view your ...Zoho Meeting Extension
Zoho Meeting is an online meeting and webinar platform that lets you conduct virtual meetings via audio and video conferences. With Zoho Meeting extension for Zoho TeamInbox, access all the meeting tools without leaving your inbox. Create new ...Zoho Recruit Extension
Zoho Recruit is an efficient Applicant Tracking System that helps through your hiring process. With this extension, you can add candidates directly to Zoho Recruit while you are reading their emails or attached resumes. To use Zoho Recruit eWidget: ...Trello Extension
Trello is a project management application that lets you create, organize and streamline your tasks using boards, lists and cards. With this extension, you can convert your emails to tasks in Trello. You can also view, edit or create new lists and ...Asana Extension
Asana eWidget Asana is a task management application that lets you manage and organize your teams' projects and goals. With this extension, convert your emails into Asana tasks, manage them better, and create workflows, right from your inbox in Zoho ...