As and when a new conversation starts, you can assign the thread to the person responsible for it. This ensures that no message is ignored and will also help everyone in the team know who is working on what. 

1. Login to Zoho TeamInbox.

2. Navigate to the thread and click Assign on the top-right corner.

3. Enter the name of the assignee in the search bar, and select them to assign the 

    thread. 

4. To unassign a thread, click Assigned to on the top right corner and click Unassign.