What is a channel?

A channel is a communication medium that bring messages in and out of Zoho TeamInbox. A channel can be an email address, Facebook business page, Instagram professional account, your business WhatsApp and Telegram numbers.
The number of channels that you can create depends on your pricing plan.

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Related Articles
What is a channel in Zoho TeamInbox?
A channel is any medium that brings messages in and out of Zoho TeamInbox. Your email addresses, Business WhatsApp numbers, Telegram numbers, Facebook Page, and Instagram professional account are the examples of Channels. Zoho teamInbox offers ...
How do I create a Telegram channel in Zoho TeamInbox?
To create a Telegram channel in Zoho teamInbox you need to have admin access to your Zoho TeamInbox account. You also need a Telegram account and a Telegram bot to link your Telegram channel to your Zoho TeamInbox account. Follow the instructions on ...
How do I create an email channel in Zoho TeamInbox?
For email channels, a specific email address can be configured as an incoming email channel (medium to bring in emails) and as an outgoing email channel (sender address) either in a shared space or in the personal space. In Zoho teamInbox, you can ...
How to create an outgoing email channel in Zoho TeamInbox?
To send replies using a specific email address, you'll need to configure it as an outgoing email channel. You can link multiple outgoing channels to an inbox and choose one when sending emails. Please note that you cannot send out emails unless you ...
How do I create an Instagram channel in Zoho TeamInbox?
Creating an Instagram Channel brings all your Instagram business conversations directly into Zoho TeamInbox. Your team can now view and respond to messages from your professional Instagram account right next to emails, within a single inbox. Refer ...