Let's say your Finance department uses a group email address firstname.lastname@example.org for external communication and another group email address email@example.com for communicating internally. Now, you can create a team for your Finance department and configure two email inboxes under that team. Add users responsible for each inbox as the members of the inboxes. Thus, they can receive and send all messages right from Zoho TeamInbox, and conversations will be visible to every member in the team.
When you've created your inbox you can add people as inbox members to work in it and assign them with definite roles. Users can belong in multiple inboxes with different roles in each team. Therefore you can have admins for every inbox and these inbox admins can just be members in other inboxes or the team under which the inbox is created.
If you'd like a personalized walk-through of our data preparation tool, please request a demo and we'll be happy to show you how to get the best out of Zoho DataPrep.
Learn how to use the best tools for sales force automation and better customer engagement from Zoho's implementation specialists.
Watch comprehensive videos on features and other important topics that will help you master Zoho CRM.
Download free eBooks and access a range of topics to get deeper insight on successfully using Zoho CRM.
Sign up for our webinars and learn the Zoho CRM basics, from customization to sales force automation and more.
Make the most of Zoho CRM with these useful tips.