Shared Channels
How do I create an Instagram channel in Zoho TeamInbox?
Creating an Instagram Channel brings all your Instagram business conversations directly into Zoho TeamInbox. Your team can now view and respond to messages from your professional Instagram account right next to emails, within a single inbox. Refer ...
What are the prerequisites for creating an Instagram channel?
For creating an Instagram channel, your Instagram account must be a professional account and linked to a Facebook page that you manage. Personal Instagram accounts, creator accounts, or professional Instagram accounts that are not linked to Facebook ...
Can I add more than one Facebook account to create a Facebook messenger channel in Zoho TeamInbox
Yes, you can add more than one Facebook account to create a Facebook messenger channel in Zoho TeamInbox, however the number of channels you can create is limited by the permitted number in your subscription. To learn more about the pricing details, ...
How do I connect my Facebook messenger to Zoho TeamInbox?
You can manage all your Facebook conversations in Zoho TeamInbox by setting up a Facebook Channel for your teams. Link your business Facebook page to Zoho TeamInbox and receive your messages from Facebook Messenger directly in your shared inboxes ...
Do I need a Telegram bot to integrate the channel?
Yes, you'll need Telegram Bot to generate auth token for creating the Telegram channel in Zoho TeamInbox.
How do I create a Telegram channel in Zoho TeamInbox?
To create a Telegram channel in Zoho teamInbox you need to have admin access to your Zoho TeamInbox account. You also need a Telegram account and a Telegram bot to link your Telegram channel to your Zoho TeamInbox account. Follow the instructions on ...
How are WhatsApp messages displayed in Zoho TeamInbox?
WhatsApp messages appear as threads in the shared inbox, similar to email or other channels. Your team can view, respond, and assign these threads like any other message.
How do I assign WhatsApp messages to team members in Zoho TeamInbox?
Like other messages, WhatsApp conversations can be assigned to specific team members. Simply select the message or thread and choose the team member to assign it to.
How do I create a WhatsApp channel in Zoho TeamInbox?
Creating a WhatsApp channel in Zoho TeamInbox is simple and straightforward. You need to integrate WhatsApp Business API with Zoho TeamInbox.Verify your business and register your phone number for WhatsApp Business API. Ensure you have a verified ...
Can I Add different phone numbers to my WhatsApp business account?
Yes, Once you have configured your WhatsApp business account, you can add multiple WhatsApp business phone numbers to it and link them to your Zoho TeamInbox account. In the channel creation window, once you have chosen WhatsApp as your channel, you ...
What are the prerequisites for creating a WhatsApp channel in Zoho TeamInbox?
Prerequisites for creating a WhatsApp channel in Zoho TeamInbox: A WhatsApp Business account. A registered phone number to access the WhatsApp Business API. A Meta Business Manager account.
How to enable POP/IMAP for major email providers in Zoho TeamInbox?
POP and IMAP are application layer protocols that allow users to retrieve emails from an email server. Both these protocols serve as useful channels to fetch your group or individual emails from your email server to Zoho TeamInbox. Refer here to ...
How can I set a default outgoing email channel for an inbox?
You can easily set a default outgoing email channel for the inbox you select. 1. Log in to Zoho TeamInbox. 2.Click the Settings icon in the top right corner. 3.Click More Settings, select the Organization tab. 4.Go to the inboxes under the team ...
How to create an outgoing email channel in Zoho TeamInbox?
To send replies using a specific email address, you'll need to configure it as an outgoing email channel. You can link multiple outgoing channels to an inbox and choose one when sending emails. Please note that you cannot send out emails unless you ...
How do I enable email forwarding in Zoho TeamInbox?
You can forward emails from your service provider to Zoho TeamInbox either by enabling email forwarding or by using your POP account credentials. If you want to do this by enabling email forwarding, copy the address generated by Zoho TeamInbox and ...
How do I add email groups in Zoho TeamInbox?
Email groups let you distribute an email sent to a single address to multiple users. Direct these emails to TeamInbox easily to access them from here. Learn more about adding email groups in Zoho TeamInbox.
Can I connect multiple outgoing email channels to a single shared inbox?
Yes, Zoho teamInbox allowing you to connect multiple outgoing email channels to a single inbox and select one while sending out emails. Learn more about creating outgoing email channels in Zoho Teaminbox.
How do I create an email channel in Zoho TeamInbox?
For email channels, a specific email address can be configured as an incoming email channel (medium to bring in emails) and as an outgoing email channel (sender address) either in a shared space or in the personal space. In Zoho teamInbox, you can ...

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