How are WhatsApp messages displayed in Zoho TeamInbox?

WhatsApp messages appear as threads in the shared inbox, similar to email or other channels. Your team can view, respond, and assign these threads like any other message.

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What is a channel in Zoho TeamInbox?
A channel is any medium that brings messages in and out of Zoho TeamInbox. Your email addresses, Business WhatsApp numbers, Telegram numbers, Facebook Page, and Instagram professional account are the examples of Channels. Zoho teamInbox offers ...
What is a shared inbox in Zoho TeamInbox?
A shared inbox is a centralize place that your team members use to manage their communications from various channels. It serves as a hub that connects with different communication channels, bringing all conversations to one place regardless of the ...
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Prerequisites for creating a WhatsApp channel in Zoho TeamInbox: A WhatsApp Business account. A registered phone number to access the WhatsApp Business API. A Meta Business Manager account.
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Only an organization Admin or Moderators can create teams in Zoho TeamInbox. Login to Zoho TeamInbox and click the Plus icon in the top right corner in the left pane. Select Team and enter a name and description for your team. If you want to add the ...