Shared Inboxes
How do I manage spam emails in Zoho TeamInbox?
Anti spam feature in Zoho TeamInbox protects your team's inboxes from unwanted emails that can potentially put them at risk of malicious content or phishing attempts. By using anti spam features, you can easily filter out suspected spam messages ...Can I automatically archive completed or resolved messages?
Yes, you can automatically archive completed or resolved messages by giving different conditions in "Rules". For example, you can select a date range, inbox name or assignee’s name and auto archive messages. Learn more about creating rules in Zoho ...Is it possible to automatically assign emails or threads to specific team members?
Yes, you can auto assign messages based on different conditions in "Rules". To create a rule, simply specify the triggers and conditions you want to use. For example, you can choose to assign a message if the subject contains the word 'urgent' and ...How can I use a response template in Zoho TeamInbox?
If you want to use a template, you can easily pre-compose and save email templates that your entire team can use while responding to queries. You can use the template any number of times by clicking the insert template option while composing an ...How can I search for messages based on different parameters in Zoho TeamInbox?
Zoho TeamInbox provides you extensive search options to search based on sender, to/ cc, subject, inbox, teammates or attachment name and content or the entire email. Custom views provide you the option to save your favorite combination of filters in ...How to Spell check my composed messages?
To spell check the text in the composer before sending, click on the Spell check icon from the toolbar. The wrongly spelled words will be highlighted Click the mis-spelled words. Spelling suggestions will be shown. You can choose the correct spelling ...Is it possible to manage which team members have access to specific shared inboxes?
Yes, you can edit the inbox settings and manage it if you have the admin permission for the inbox. You can add or remove users from your inboxes and change their roles.` Learn more about managing shared inboxes.Can I add attachments from Zoho WorkDrive while sending an email?
The files in Zoho WorkDrive can be accessed and shared from the eWidget list in Zoho TeamInbox.The integration of Zoho WorkDrive is automatically enabled in the eWidget, so there is no need for additional configuration. Learn more about Zoho ...Can I select and mark multiple emails as read/unread?
Yes you can select multiple email(upto 250) and mark as them as read/unread. 1. Log in to Zoho TeamInbox. 2. From the left pane, select the team and the inbox., 3. Navigate to the thread in the quick access menu. 4. Select one thread and choose the ...Can I directly move threads from one inbox to another in Zoho TeamInbox?
Yes, you can directly move threads from one inbox to another using multiple options available. Learn how to move threads in Zoho TeamInbox.What is a duplicate thread and how do I mark one in Zoho TeamInbox?
When a client sends an email to two different email addresses, the email will appear in both inboxes, causing confusion for team members who may not realize that the email has been duplicated. To mark a thread as duplicate: 1. Login to Zoho ...How do I include members while commenting on a thread?
Comments are used for internal discussions on the messages without forwarding them to your teammates. To include members while commenting on a thread 1. Login to Zoho TeamInbox. 2. From the left pane, select the team and the inbox., 3. Navigate to ...How do I snooze a thread in Zoho TeamInbox?
To snooze a thread 1. Login to Zoho TeamInbox. 2. From the left pane, select the team and the inbox. 3. Navigate to the thread and click Snooze from the top bar. Select the time after which you want the thread to reappear in your inbox. This thread ...How do I assign a thread to a team member?
To assign a thread 1. Login to Zoho TeamInbox. 2. From the left pane, select the team and click the inbox., 3. Navigate to the thread and click Assign on the top-right corner 4. Enter the name of the assignee in the search bar and select them to ...How do I remove members from a shared inbox in Zoho TeamInbox?
Only inbox admins can remove members from a shared inbox. To remove a member 1. Login to Zoho TeamInbox. 2. From the left pane, select the team and click the More icon 3. Click Manage team. 4. Click Inboxes and select the inbox from the list. 5. ...How can I change the user role within a shared inbox in Zoho TeamInbox?
Any user with admin permission for the inbox can add or remove users from the inbox and change their roles. To change the user role 1. Login to Zoho TeamInbox. 2. From the left pane, select the team and click the More icon 3. Click Manage team. 4. ...Can a member be a part of multiple inboxes in Zoho TeamInbox?
Yes, a member can be part of multiple inboxes with a definite role (as admin, member, or observer) in each inbox. You can have admins for every inbox, and these inbox admins can just be members in other inboxes.Can a new member added to the team access the previous conversations in a thread?
Yes, a newly added inbox member has the access to the previous conversations. This means that they can view and participate in any discussions or messages that took place before they were added to the inbox.Can I import users from other Zoho groups?
You can also import users from other Zoho groups that you've created. 1. Login to Zoho TeamInbox. 2. From the left pane, select the team and click the More icon. 3. Click Manage team. 4. Click Inboxes and select the inbox from the list. 5. Click ...Can I add members who are not a part of my organization to the shared inboxes I create?
Yes, If you want to invite new users, enter their email addresses and click Invite. These users will be sent an invitation email and will be added to the inbox once they've accepted the invite. They will also be added as members to the team. Learn ...How can I add members to the shared inbox?
Members of the team under which the inbox is created will automatically be added to the inbox. To add new members 1. Login to Zoho TeamInbox. 2. From the left pane, select the team and click the More icon 3. Click Manage team. 4. Click Inboxes and ...Where can I find the inbox created by me?
The inbox you've created will be listed in the left pane under the team you've created. Click on it to view all the conversations here.Who can create a shared inbox?
Any user with Admin or Moderator privilege in the organization can create shared inboxes in Zoho TeamInbox. Learn more about shared inboxes in Zoho TeamInbox.What is a channel in Zoho TeamInbox?
A channel is any medium that brings messages in and out of Zoho TeamInbox. Your email addresses, Business WhatsApp numbers, Telegram numbers, Facebook Page, and Instagram professional account are the examples of Channels. Zoho teamInbox offers ...Managing incoming messages
Once you've created your inboxes and start receiving all your messages here in Zoho TeamInbox, you can assign it to yourself or to your teammates, collaborate over the thread, close it when the conversation is done, thus manage your incoming emails ...Enabling email forwarding
You can forward emails from your service provider to Zoho TeamInbox either by enabling email forwarding or by using your POP account credentials. If you want to do this by enabling email forwarding, copy the address generated by TeamInbox and add it ...Understanding Inboxes
The teams of your organization might be using various channels for their internal and external communications. The number of messages received and sent via these channels per user will definitely be huge. The users will then have to switch between ...Managing inboxes
You can edit the inbox settings and manage it if you have the admin permission for the inbox. You can add or remove users from your inboxes and change their roles. Changing user roles Login to Zoho TeamInbox. From the left pane, mouse over the team ...Adding email groups
Email groups let you distribute an email sent to a single address to multiple users. Direct these emails to TeamInbox easily to access them from here. Adding Zoho Mail group Login to your Zoho TeamInbox account with your admin credentials. Create an ...Composing and sending emails
Composing new emails After you have created your email inbox and validated your source email address, you can start sending out emails from Zoho TeamInbox. To compose a new email Login to Zoho TeamInbox and click the Plus icon in the top right corner ...Creating inboxes
Create inboxes under your teams, channel your communications to them, and manage all your internal and external communications from Zoho TeamInbox. Add people to your inboxes and assign them with definite roles. Below are the steps to create an ...
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