Let's say your Finance department uses a group email address email@example.com for external communication and another group email address firstname.lastname@example.org for communicating internally. Now, you can create a team for your Finance department and configure two email inboxes under that team. Add users responsible for each inbox as the members of the inboxes. Thus, they can receive and send all messages right from Zoho TeamInbox, and conversations will be visible to every member in the team.
When you've created your inbox you can add people as inbox members to work in it and assign them with definite roles. Users can belong in multiple inboxes with different roles in each team. Therefore you can have admins for every inbox and these inbox admins can just be members in other inboxes or the team under which the inbox is created.
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Make the most of Zoho CRM with these useful tips.