Understanding Inboxes

The teams of your organization might be using various channels for their internal and external communications. The number of messages received and sent via these channels per user will definitely be huge. The users will then have to switch between applications and this will clearly affect their work productivity. Therefore with Zoho TeamInbox you can direct all your communications to the shared inbox you create here, and manage them from a single platform.

Our multichannel shared inbox serves as a hub that connects with different communication channels, bringing all conversations to one place regardless of the source. You can create channels for email, WhatsApp, Telegram, Facebook, and Instagram, a single inbox, send and receive all messages along with your emails without switching to external platforms.

Learn more about shared inboxes in Zoho TeamInbox.

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Related Articles
What are the hierarchies in Zoho TeamInbox ?
Every Zoho TeamInbox account consists of three hierarchy entities: Organization, Team, and Inbox. 1. Organization: Organization is your workspace that holds all of the teams and inboxes you create and the people you add as members inside Zoho ...
Is it possible to manage which team members have access to specific shared inboxes?
Yes, you can edit the inbox settings and manage it if you have the admin permission for the inbox. You can add or remove users from your inboxes and change their roles.` Learn more about managing shared inboxes.
How do I remove members from a shared inbox in Zoho TeamInbox?
Only inbox admins can remove members from a shared inbox. To remove a member 1. Login to Zoho TeamInbox. 2. From the left pane, select the team and click the More icon 3. Click Manage team. 4. Click Inboxes and select the inbox from the list. 5. ...
How do I connect my Facebook messenger to Zoho TeamInbox?
You can manage all your Facebook conversations in Zoho TeamInbox by setting up a Facebook Channel for your teams. Link your business Facebook page to Zoho TeamInbox and receive your messages from Facebook Messenger directly in your shared inboxes ...
What is a shared inbox in Zoho TeamInbox?
A shared inbox is a centralize place that your team members use to manage their communications from various channels. It serves as a hub that connects with different communication channels, bringing all conversations to one place regardless of the ...