Creating Teams | Zoho TeamInbox

Creating Teams in Zoho TeamInbox


Zoho TeamInbox lets you create and manage multiple teams within one organization. Group people under teams and create inboxes specific to the team. Users can belong and work in multiple teams with different roles in each team. 

Create team  

Any user with Admin or Moderator privilege in the organization only can create teams. 
  1. Login to Zoho TeamInbox and click the Plus icon in the top right corner in the left pane. 
  2. Select Create team.
  3. Enter a name and description for your team.
  4. If you want to add the 'To' address of every outgoing messages as contacts under this team, turn on this option.
  5. Click Next.
  6. Add people to work in your team. If you want to add members who are already added to the organization, you can just select them from the list of users.  
  7. If you want to invite new users, enter their email address and click  Invite . These users will be sent an invitation email and will be added to the team once they've accepted the invite. 
  8. You can also import users from other Zoho groups that you've created. Click Import users  and all the groups for which you have admin or moderator permission will be listed. Choose from the groups and click  Import .
    The users you've added will have "Member" role for this team by default. You can change roles anytime from team settings .
  9. Click Create.


After you've created the team, create inboxes under it to start receiving messages. The team you've created will be listed in the left pane, click it to view all the messages received in the inboxes created under this team.


Assign roles for team members  

There are two default user roles that a team admin can assign to the team members. 

  • Member 
  • Admin 

The permissions given to these roles are as follows: 

Member 

In addition to the basic activities (like replying, assigning, archiving etc.,) in the inboxes of the team, members can 

  1. View inboxes 
  2. View inbox members 
  3. View team members 
  4. View signatures
  5. View and manage tags 

Admin 

In addition to the basic activities in the inboxes of the team, admins can 

  1. View, manage and delete inboxes
  2. Delete team 
  3. Invite team members 
  4. View and manage team members 
  5. View and manage inbox members 
  6. Remove team and inbox members
  7. View, create, manage and delete rules
  8. View, create, manage and delete signatures
  9. View, create, manage and delete tags 

If you do not assign specific roles to users, they will be "Members" by default. You can change the roles of users anytime from the team settings. 




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