The Rules feature in Zoho TeamInbox let you automate actions that you might perform repeatedly. Every rule comprises three parts:

Trigger - defines what should initiate the rule.

Condition - defines the criteria that should be met for the rule to take actions.

Action - defines the actions that are to be performed when the condition is met. 

You should just define the workflow, automate it, and you're all set.Once a rule is created and activated, it will automatically execute the specified action whenever the defined trigger occurs.

You can create rules for both your personal and shared inboxes in Zoho TeamInbox.