Zoho Mail uses several security protocols to filter emails that may pose a potential threat. Most of these measures can be configured by the organization admin to align with the organization’s security policies, and quarantining emails is one such option.

Quarantined emails are emails that have been quarantined based on the spam process configured by the organization admin. Emails that are considered spam due to any validation errors, organization blocklists, or Zoho blocklists are quarantined.

Viewing Quarantined Emails       

When reviewing quarantined emails, Trident displays key information to help evaluate whether the email should be delivered or not. The following details are shown for each quarantined email:

• Sender’s email address

• Email subject

• Original sender (if the email was forwarded)

• Recipient’s email address

• Date and time the email was sent

Managing Quarantined Emails 

1. Click the email notification from Zoho Mail.

2. Under Quarantined Emails, select Deliver.
   

To deliver multiple quarantined emails to the intended recipient:

1. Select the checkbox next to each email you want to deliver.

2. Click Deliver Selected.
   

To select all quarantined emails:

1. Click the checkbox next to the View Emails in Quarantine button.

2. Click Deliver Selected. 
   

Notes:

• For additional details regarding the quarantined emails, click View Emails in Quarantine. This opens the Zoho Mail Admin Console in the web interface, where the admin can choose to deliver or deny the email.
  

• Currently, admins in Trident can only deliver quarantined emails to the recipient. For additional actions, sign in to the Zoho Mail Admin Console.