Using Cliq as Module and Chat Bar

Trident gives you various options to customize how you use Cliq. You can either use it as a chat bar, a separate module, or both.

To apply these customizations:

1. Click your profile image on the top-right corner of the app.
2. Select Settings from the drop-down menu.
3. Select Cliq.
4. In the Cliq Preferences section, toggle on the Enable Chat Bar and Enable Cliq as a Module options. 

Note: Toggling off both the Enable Chat Bar and Enable Cliq as a Module options, will disable the Cliq module in Trident.  

When you enable Cliq as a module, you can customize it further as illustrated below.

Customizing Chatbox and Chat Message Appearance

To determine how your chat messages appear in Cliq, customize the options by going to your profile image > Settings > Cliq > Chatbox/Chat List sections. 

Here you can:

• Adjust the chatbox size as small, medium, or large while using Cliq as a chatbar. 
• Align the incoming and outgoing messages in the same or alternate sides.
• Change the message bubble theme to light or dark.
• List the chats in comfort, compact, or super compact modes.
• List threaded conversations inline with parent chats, separately in recent chats, or in tabs. This customization can also be done from the Cliq module home page: More Options > Appearance.

Here are other ways to customize the Cliq chat list views. 

From the Cliq module home page:

1. Click the More Options  icon on the Cliq home page.
2. Select Appearance from the menu list.
3. Choose between Comfort, Compact, or Super Compact under List Mode from the menu list.  

From the Cliq chatbar: 

1. Click the Cliq  icon at the bottom-left corner of the app. 
2. Click the More Options  icon.
3. Select Appearance from the menu list.
4. Choose between Comfort, Compact, or Super Compact under List Mode from the menu list.

To customize the chatbox size while using Cliq as a chat bar:

1. Click the Cliq  icon at the bottom-left corner of the app. 
2. Click the More Options  icon.
3. Choose between Small, Medium, or Large under Chatbox Size from the menu list.

Note: To expand or shrink the size of a chatbox further than the set size of small, medium, or large, double-click the chat.

Customizing Cliq Call Settings

There are two options to customize how you receive Cliq calls under the Cliq Calls section. 

Call Window: Always display the call window on top of other system windows while in a Cliq call.

Incoming Calls: Show or hide incoming Cliq calls. When you hide incoming Cliq calls, you will not receive any audio, video, or screen-shared calls in Trident. This option is beneficial if you'd rather attend your calls from the Zoho Cliq web or desktop applications. 

To configure these Cliq call settings:

1. Click your profile image on the top-right corner of the app.
2. Select Settings from the drop-down menu.
3. Select Cliq.
4. In the Cliq Calls section, toggle on or off the Keep Window on Top of Other Windows and Show Incoming Calls options. 

Granting Microphone, Camera, and Screen Record Access

If the Cliq module isn't able to access the system microphone, camera, or screen-record to allow you to use audio, video, and screen-share, you must manually grant it access. 

To grant Trident access to your device microphone:

1. Navigate to your Mac's System Settings app and select Privacy and Security.
2. Select Microphone.
3. Find Trident and toggle the microphone access on.
4. Click Quit and Reopen in the alert dialog box that appears. Or, click Later as you prefer. 

To grant Trident access to your device camera:

1. Navigate to your Mac's System Settings app and select Privacy and Security.
2. Select Camera.
3. Find Trident and toggle the camera access on.
4. Click Quit and Reopen in the alert dialog box that appears. Or, click Later as you prefer.

To grant Trident access to record your screen:

1. Navigate to your Mac's System Settings app and select Privacy and Security.
2. Select Screen Record.
3. Find Trident and toggle the screen record access on.
4. Click Quit and Reopen in the alert dialog box that appears. Or, click Later as you prefer. 

Note: These actions will end your ongoing call. You must initiate a new call after quitting and relaunching the app. Then you'll be able to share your screen. 

Configuring Cliq Notifications

To enable or disable notifications for chat messages:

1. Click your profile image in the top-right corner of the app.
2. Select Settings from the drop-down menu.
3. Select Notifications.
4. In the Chat Notifications section, toggle the Enable Notifications for Chat Messages button on or off.

When you have enabled notifications for chat messages, you can further decide if you want to:

• Enable or disable alert sound for chat notifications
• Show or hide message preview for chat messages in notifications

Enabling Read Receipts

To enable or disable Read Receipts, per your privacy convenience: 

1. Click your profile image in the top-right corner of the app.
2. Select Settings from the drop-down menu.
3. Select Cliq.
4. In the Privacy section, toggle on or off the Read Receipts option.

Note: When you disable this option, just as users who send you messages won't receive the Read Receipt, you also won't receive it for messages you send. 

Using Shortcuts

Trident offers various keyboard shortcuts to use the Mail module. To view these shortcuts:

1. Click your profile image on the top-right corner of the app.
2. Select Settings from the drop-down menu.
3. Select Shortcuts.
4. Scroll down to the Cliq and Cliq Launcher section and you'll find the shortcuts mentioned below. 

Note: The last three shortcuts listed above can be found under the Cliq Launcher section while the rest are under the Cliq section.