Starring a Message

Starred messages allow you to classify specific messages so you can quickly refer to them later. The various types of stars that are available are mentioned below.

To star a message:

1. Hover over the message and click the More Options  icon. 
2. Select Star from the menu list.
3. Choose the star type you would like to assign to the message and a star will appear next to the message you have starred.

Note: You can only assign one type of star per message. 

To assign a different star to an already starred message:

1. Hover over the message and click the More Options  icon. 
2. Select Star from the menu list.
3. Choose a different star from the available options. 

Unstarring a Message

There are two options for unstarring a message: 

Viewing All Starred Messages

To view all of your stared messages: 

1. Click the More Options  icon in the app menu bar. 
2. Select Starred Messages from the menu list. 

The pop-over will display all your starred chats under the respective tabs: All, Important, To-do, Note, Manager, and Follow-up. 

Forking a Chat

To start a new conversation from an existing chat, you can fork it. To do so:

1. Hover over the message and click the More Options  icon.
2. Select Fork from the menu list. 
3. Add users to the forked chat by typing their name or email address and selecting it from the list of suggestions by hitting the return key. 
4. Keep the option Include participants of this conversation checked to have them as a participant in the forked chat. 
5. Click the Tick  icon. 

Setting a Message Reminder

To set a reminder for any chat message:

1. Hover over the message and click the More Options  icon. 
2. Select Set Reminder from the menu list.
3. In the reminder dialog box, type in the title and choose the preferred date and time.
4. Select the person for whom the reminder is intended by choosing between Remind Me, Remind Others, or Remind in This Conversations. 
5. Click Save Reminder.

Pinning a Message

You can pin a message in your chatbox to keep it at the top of the conversation. To do so:

1. Hover over the message and click the More Options  icon.
2. Select Pin from the menu list. 
3. Choose the desired time frame you want to pin the message for.
4. Check the Notify button if you want to notify the participants of the chat.
5. Click Pin.

Unpinning a Message

To unpin a message:

1. Navigate to the pinned message at the top of the chatbox. 
2. Click the More Options  icon. 
3. Select Unpin from the menu list. 

Modifying Pinned Duration 

To modify for how long the message stays pinned:

1. Navigate to the pinned message at the top of the chatbox. 
2. Click the More Options  icon. 
3. Select the current duration from the menu list. 
4. Update the duration by choosing one from the list of available options.

Using Slash Commands  

You can use built-in and custom slash commands to execute actions instantly right from the chatbox. Let's take a look at the built-in commands available in Trident. 

In addition to the message features above, there are a host of other options that can help you make meaningful conversations. To access these chat message features:

1. Hover over the message and click the More Option  icon. 
2. Choose the required option from the menu list.