Signing in With Email Address and Password 

1. Launch the Trident application from the Launchpad or by searching for it in Finder. 
   
2. Click Sign in to Your Account at the bottom of the pre-onboarding screen. 
3. On the Sign In page, enter your Zoho Mail account's email address and click Next. 
4. Enter your password and click Sign In. 
   

To sign in via email OTP instead of a password:

1. Click Sign in Using Email OTP. 
2. Open your Zoho Mail account on the web and note the OTP. 
3. Enter it in Trident and click Verify. 
   

Signing in With Mobile Number and Password 

1. Enter your mobile number. 
2. Click Next. 
3. Enter your password. 
4. Click Sign In.
   

Signing in Via Smart Sign-in 

Smart Sign-in is a secure and seamless way to sign in to your Zoho account by scanning a QR code using Zoho's Authenticator app, OneAuth. You do not need to type in your username or password manually.

To sign in to Trident using Smart Sign-in:

1. Go to the login page.
2. Click Try Smart Sign-in.
3. Scan the QR code using Zoho OneAuth v3.1 or higher.
   

Signing in Via Federated Accounts    

To sign in to Trident using your federated accounts:

1. Go to the login page.

2. Choose from the list of federated accounts.

3. Follow the on-screen instructions to complete federated sign-in.

Supported federated identity providers:

• Apple

• Google

• Yahoo

• Facebook

• LinkedIn

• X (formerly Twitter)

• Microsoft

• Slack

• GitHub
  

Signing in Via Web Browser  

To sign in to Trident via the web browser:

1. Go to the login page.

2. Select Sign in Via Web Browser.

3. An in-app web browser will open.

4. Follow the on-screen instructions to complete web sign-in. 

Notes:

1. Only the paid users of Zoho Mail, Zoho Workplace, and Zoho One (with Zoho Mail activated) have access to Trident. Learn more. 
   
2. Adding external POP3 or IMAP accounts is not yet possible in Trident. However, you can add them from the Zoho Mail web app (Settings > Mail Accounts > Add POP3/IMAP Accounts). The changes will take effect upon closing and reopening Trident.
   

Changing or Resetting Your Password 

If you have forgotten your password and are unable to sign in:

1. Click Forgot Password?
2. Enter the CAPTCHA displayed and click Next.
3. Enter the last password you remember with this Zoho Mail account and click Verify Password. 
4. If it matches, you can continue to sign in or choose to reset the password. 
   

If you do not remember any past passwords related to that Zoho Mail account:

1. Click Continue to reset password.
2. Choose to get an OTP to your registered email address. 
3. Enter the OTP and click Verify.
   
4. Set the new password.
   

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Signing Out of Trident

To sign out of Trident from Settings:

1. Click your profile image in the top-right corner of the app.
2. Select Settings from the menu list.
3. Select Accounts.
4. Navigate to the desired primary or secondary account and hover over it.
   
5. Click the More Options icon and select Sign Out from the menu list.
   
6. In the alert that appears, click Sign Out. 

1. Click your profile image in the top-right corner of the app.
2. Select Settings from the menu list.
3. Select Accounts.
4. Click open the desired primary or secondary account.
   
5. Select Sign Out.
   
6. In the alert that appears, click Sign Out. 
   

To sign out of your account from the Account Switcher:

1. Right-click your email account in the folder pane. 
   
2. Select Sign Out from the menu list.
   
3. Click Sign Out in the alert that appears. 
   

Note: When signing out of the app, ongoing calls, meetings, and other actions will be ended. 

Managing App Sessions

In Trident, you can attempt to sign into Zoho Mail 20 times in a 24-hour interval. If you exceed this limit, you must wait until the buffer time runs out before signing in again. 

Similarly, you can have 20 active sessions in Trident from different devices and web browsers. If you exceed this limit, you must remove the unused logins to continue signing in.

Learn more about managing your Zoho account sessions here.