Signing Into Trident

To sign into Trident using your email address and password associated with your Zoho Mail account:

1. Launch the Trident application from the Launchpad or by searching for it in Finder. 
2. Click Sign in to Your Account at the bottom of the pre-onboarding screen. 
3. On the Sign In page, enter your Zoho Mail account's email address and click Next. 
4. Enter your password and click Sign In. 

To sign in via email OTP instead of a password:

1. Click Sign in Using Email OTP. 
2. Open your Zoho Mail account on the web and note the OTP. 
3. Enter it in Trident and click Verify. 

To sign in using your registered mobile number and password:

1. Enter your mobile number. 
2. Click Next. 
3. Enter your password. 
4. Click Sign In.

Note: By clicking on Sign in another way, you can choose to either get an OTP to your email address or mobile number and enter it to sign in. 

Notes:

1. Only the paid users of Zoho Mail, Zoho Workplace, and Zoho One (with Zoho Mail activated) have access to Trident. Learn more. 
   
2. Adding external POP3 or IMAP accounts is not yet possible in Trident. However, you can add them from Zoho Mail web (Settings > Mail Accounts > Add POP3/IMAP Accounts). The changes will go into effect upon closing and reopening Trident.
   

Changing or Resetting Your Password 

If you have forgotten your password and are unable to sign in:

1. Click Forgot Password?
2. Enter the CAPTCHA displayed and click Next.
3. Enter the last password you remember with this Zoho Mail account and click Verify Password. 
4. If it matches, you can continue to sign in or choose to reset the password. 

If you do not remember any past passwords related to that Zoho Mail account:

1. Click Continue to reset password.
2. Choose to get an OTP to your registered email address. 
3. Enter the OTP and click Verify.

Alternatively, you can also reset your password by verifying via the domain associated with your Zoho Mail account. To do so:

1. Click View all options.
2. Click Continue on the page that gives instructions on how to verify via domain. 
3. Choose a domain.
4. Enter the domain name and click Next. 
5. Enter the desired email address to receive instructions on how to prove your domain ownership and click Send Email. 

Signing Out of Trident

To sign out of Trident:

1. Click your profile image on the top-right corner of the app.
2. Select Settings from the menu list.
3. Select Accounts.
4. Navigate to the desired primary or secondary account and click Sign Out.
5. In the alert that appears, click Sign Out. 

Note: While signing out of the app, actions such as ongoing calls or meetings will be ended. 

Managing App Sessions

In Trident, you can attempt to sign into Zoho Mail 20 times in a 24-hour interval. If you exceed this limit, you must wait for the buffer time to run out before signing in again. 

Similarly, you can have 20 active sessions in Trident from different devices and web browsers. If you exceed this limit, you must remove the unused logins to continue signing in.

Learn more about managing your Zoho account sessions here.