Composing a New Email

To compose an email:

1. Click the New Mail button in the top-left corner of the app menu bar. 
2. Fill in the required email fields, such as To, CC, BCC, and Subject.
3. Draft the email body and use the rich text formatting options present in the Mail Composer to format it.
4. Click Send.

Formatting Email Content With Rich Text

The Mail Composer has a What You See Is What You Get editor to customize the email body. The in-built Spell-Checker helps verify outgoing emails for correct spelling and grammar. You can enable it by checking the Spell Checker option in the rich text editor. 

The following formatting options are available in the rich text mode:

Additionally, the rich text editor also allows you to insert:

Adding Attachments 

You can add email attachments from your Mac system or Zoho WorkDrive.

To attach a file from your system:

1. Click the Attachment  icon in the Mail Composer.

2. Select Attach File.

3. Browse and select the file to add to the email.

4. Click Open.

To attach a file from Zoho WorkDrive:

1. Click the Attachment  icon in the Mail Composer.

2. Select Attach From WorkDrive.

3. Browse and select the file to add to the email.
   

4. Click Attach. 
   

Inserting Images

You can insert image files from the local device or internet. To do so:

1. Click the Insert Image  icon present in the Rich Text Editor ribbon. 
2. Select Upload from Disk to insert an image from local device. 
3. Select Link from Web to insert an image from the internet. 
4. Resize the image to Small, Best Fit, Original, or Fit to Width as desired. 
5. Click on the image and select Remove to delete the image from the email body. 

Note: You can also copy-paste images to the Mail Composer.

Inserting Signature

You can create multiple email signatures and customize them according to your email address or email alias. In Trident, the default signature will appear in the editor whenever the Mail Composer is invoked. To switch between other signatures:

1. Click the Signature  icon in the Mail Composer. 
2. Select the desired signature from the listed options. 

Inserting Templates

To insert an email template you've created: 

1. Click the Insert Template  icon. 
2. Select the desired template from the listed options. 

Setting Email Priority

While crafting your email, you can set its priority to High/Medium/Low. This will help the recipient prioritize those emails that need to be attended to immediately. To set email priority: 

1. Click the Set Priority  icon in the Mail Composer.
2. Choose between High, Medium, and Low.

Setting Reminder

You can set reminders for emails for yourself and for your email recipients. To do so:

1. Click the Reminder  icon in the Mail Composer.
2. In the pop-over, select whether you want to be reminded At a Specific Time, If Nobody Replies by, or On Every Reply. 
3. Pick the date and time. 
4. Choose to receive the reminder either via Notification or Email.
5. Check the Remind Recipients Also option to send the reminder to the email recipients. 
6. Click Set Reminder.  

Notes:

• The email content will be protected with a passcode when sent.
  

• The recipient can access the content in the email by entering the verification passcode sent to their email address and clicking the link.

Viewing SecurePass Emails  

To view a secured email:

1. Click open the email.

2. Click View the email in the email detail view. You'll be redirected to the web browser.

3. In the dialog box that appears there, click Send SecurePass code.

4. Enter the one-time password sent to your email address.

5. Check the Remember me checkbox to keep the link accessible for 5 minutes even after refreshing the page.

6. Click Verify.
   

Notes:

• SecurePass emails will be denoted with a Lock  icon beside the email.
  

• If you refresh the secured email after 5 minutes, a new passcode must be generated to access the email.  
  

• If Smart Filters are enabled, the email with the SecurePass code email will be sent to your Notifications folder. 
  

Modifying and Revoking Access to SecurePass Emails

You can modify the expiration date of a sent SecurePass email or revoke access to it.

To modify a SecurePass email expiration date:

1. Navigate to the Sent folder.

2. Click the email you want to modify the SecurePass date for.

3. Click Modify.

4. Choose the email expiration date from the drop-down or select a custom date.
   

5. Click Apply.
   

To revoke access to the SecurePass email:

1. Click Revoke in the email detail view.
   

2. In the dialogue box that appears, click Revoke Access.
   

Note: Upon revoking access, recipients will no longer be able to view this secure email. The recipients will get the "Access Revoked" alert when they try to access the link.

To extend the access to view the secure email:

1. Navigate to the Sent folder.

2. Click open the email you want to extend the view access for.

3. Click Modify in the email detail view.

4. Choose the email expiration date from the drop-down or select a custom date.
   

5. Click Apply.
   

Requesting Read Receipts

You can ask for a read receipt while sending emails that require the recipient to acknowledge that they have read the email. You can do this by clicking the More Options icon in the Mail Composer and selecting Ask Receipt.

You must enable the Ask Receipts settings to find out whether recipients have read the email. To enable the setting:

1. Click your profile image in the top-right corner of the app.

2. Select Settings from the drop-down menu.

3. Select Mail.

4. Go to the Mail Composer section. 
   

5. Toggle on the Ask Receipts option. 

Sending Read Receipts 

When other people send you emails, and they request a read receipt, you can choose to customize the setting to either always send it automatically, never send it, or ask you first each time to send it. To customize the read receipt setting:

1. Click your profile image in the top-right corner of the app.

2. Select Settings from the drop-down menu.

3. Select Mail.

4. Scroll down to the Send Read Receipts section.

5. Choose between Always, Never, and Ask Me.

Always	Automatically sends the read receipt.
Never	Doesn't send the read receipt even if the sender has requested it.
Ask Me	A consent pop-up will appear asking whether you want to send the read receipt each time you receive an email in which the sender has requested the read receipt.

Note: When you send a read receipt, an email will be sent to the email sender acknowledging that you've read the email. 

Switching “From” Addresses    

When you’re logged into multiple email accounts, you can switch the “From” address while replying to or composing a new email. This allows you to send emails from the appropriate account without logging out and back in.

To switch between “From” addresses:

1. Open the Mail Composer by clicking New Mail or replying to an existing email.

2. Click the current email address in the From field to open the drop-down menu listing all of your logged-in email accounts.

3. Select the email address you want to send the email from.
   

4. Draft the email body and click Send.
   

Notes:

• By default, the selected email account in the folder pane will be listed in the “From” field of the Mail Composer.
  

• When switching the “From” address, some aspects, such as huge attachments, SecurePass, and so on, will be impacted. Click here to learn more.
  

Scheduling Emails to Send Later

The Send Later option enables you to schedule your email to be sent at a later time. To do so:

1. Click the Send Later  icon in the Mail Composer. 
2. Pick the desired time and date. 
3. Click Schedule and Send. 

Sending Recurring Emails

You can schedule recurring emails that are regularly sent at a pre-defined interval. To do so:

1. Click the Send Later  icon in the Mail Composer. 
2. Toggle to the Recurring tab. 
3. Set the recurrence pattern. 
4. Click Schedule and Send. 

Note: You can edit the recurring email anytime but the recurrence pattern must be set again. 

Recalling Sent Emails

To recall an email from the email list:

1. Navigate to the Sent folder.
2. Hover over the email you want to recall and click the Mail Delivery Status icon.
3. In the pop-up that appears, click Recall Email. 
4. Select Recall in the alert dialog box. 

Alternatively, you can also:

1. Right-click the email.
2. Select Recall Email from the menu list. 

To recall an email from the email detail view:

1. Open the email you want to recall. 
2. Select Recall Email from the toolbar. 

Alternatively, you can also:

1. Click the More Options  icon at the top-right corner of the email detail view.
2. Select Recall Email from the menu list.