Managing Offline Mail in Trident (macOS)

Managing Offline Mail in Trident (macOS)

In Trident, the Mail module can be accessed even when you're not connected to the internet. This setting is enabled by default and you can browse, compose, and search for emails even while offline. Any email you send during this time will be queued in the Outbox and will be sent automatically once the connection is restored. 

Info
Note: This article explores accessing emails offline in the Trident desktop app. Click here for the Zoho Mail web app's help documentation.

Disabling Offline Mail

To disable offline Mail:

  1. Right-click the Mail account for which you want to disable offline Mail from the folder pane.
  2. Select Disable Offline from the menu list.
  3. Select Disable in the alert dialog box that appears. 


Alternatively, you can also:

  1. Click your profile image on the top-right corner of the app. 
  2. Select Settings from the menu list.
  3. Select Accounts.
  4. Hover over the Mail account for which you want to disable offline Mail and click the More Options  icon that appears.
  5. Select Disable Offline from the menu list.


You can also click open the Mail account and toggle off the Enable Offline Mail option under the Sync Mail section. Toggle the option on to enable offline sync. 



Syncing Mail

To sync your Mail accounts:

  1. Right-click the Mail account for which you want to sync Mail.
  2. Select Sync Now from the menu list.


Alternatively, you can also:

  1. Click your profile image on the top-right corner of the app. 
  2. Select Settings from the menu list.
  3. Select Accounts.
  4. Hover over the Mail account for which you want to sync Mail and click the More Options  icon that appears.
  5. Select Sync Now from the menu list.
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Pausing Mail Sync

To pause syncing your Mail accounts:

  1. Right-click the Mail account for which you want to pause Mail sync.
  2. Select Pause Sync from the menu list.


Alternatively, you can also:

  1. Click your profile image on the top-right corner of the app. 
  2. Select Settings from the menu list.
  3. Select Accounts.
  4. Hover over the Mail account for which you want to pause Mail sync and click the More Options  icon that appears.
  5. Select Pause Sync from the menu list.
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Resetting Mail

To reset your Mail accounts:

  1. Right-click the Mail account for which you want to reset Mail.
  2. Select Reset from the menu list.


Alternatively, you can also:

  1. Click your profile image on the top-right corner of the app. 
  2. Select Settings from the menu list.
  3. Select Accounts.
  4. Hover over the Mail account for which you want to reset Mail and click the More Options  icon that appears.
  5. Select Reset from the menu list.
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NotesNote: Resetting a Mail account will erase all locally stored data and fetch it again from the web server. No data will be lost. 

Setting Sync Frequency  

Sync frequency refers to the time interval at which Trident syncs Mail offline. This setting is only available when the Enable Offline Sync option is enabled. To set the sync frequency:

  1. Click your profile image in the top-right corner of the app.

  1. Select Settings from the menu list.

  1. Select Accounts.

  1. Click open the Mail account for which you want to set the offline sync.

  1. Under the Sync Mail section, click open the drop-down menu next to Sync Frequency.

  2. Choose between Every 15 Minutes or Every 30 Minutes.