Setting Up Zoho CRM eWidget

To configure the Zoho CRM eWidget and access it from Trident:

1. Log in to your Zoho Mail web account. 
2. Click the Toggle eWidget icon in the right pane.
3. Search for Zoho CRM and click it open. 
4. If it doesn't open, toggle on the Enable button. 
5. Choose a portal from the drop-down menu to finish setting up. 

Using CRM eWidget

The CRM eWidget's home page has the following functions:

• Create Lead/Create Contact: Enables you to create and store leads and contacts in your CRM database. 
• Daily Activities: Displays the CRM activities created or scheduled by you to carry out on that day. 
• Actions: Displays and enables you to manage the leads, contacts, and templates in your CRM account.

Creating a Lead or Contact 

The CRM eWidget links an email address with its corresponding CRM data. If an email address is not in your CRM database, you will be presented with options to create them as a lead or contact. If they already are one, then it will display the lead or contact's information. 

To create a lead or a contact from an email in selection:

1. On the CRM eWidget's home page, choose between Create Lead or Create Contact. 
2. Click open the email address drop-down menu and select the email address that you want to create as a lead or a contact. 
3. Fill in the required details in the lead or contact form that opens. 
4. Click Save. 

Note: The email address drop-down menu can be used as an input field to add an email as a lead or contact, as well as a search bar to quickly search and view the CRM information on other leads and contacts. 

Editing a Lead or Contact's Information 

To edit a lead or contact's information:

1. In the Actions section, choose between Leads or Contacts. 
2. Select the desired Leads or Contacts view from the drop-down filter.
3. Click open the lead or contact that you want to edit from the list that appears. 
4. Click the More Options  icon next to the Send Email button. 
5. Select Edit from the menu list. 
6. Make the required changes.
7. Click Save. 

Notes: 

Deleting Leads or Contacts

To delete a lead or a contact:

1. In the Actions section, choose between Leads or Contacts.
2. Select the desired Leads or Contacts view from the drop-down filter. 
3. Click open the lead or contact that you want to delete from the list that appears. 
4. Click the More Options  icon next to the Send Email button. 
5. Select Delete from the menu list. 
6. In the delete alert dialog that appears, click Yes. 

Alternatively, you can search for the lead or contact you want to delete using Search Bar > More Options  > Delete. 

Converting a Lead to a Contact

To convert a lead to a contact:

1. In the Actions section, click Leads.
2. Select the desired Leads view from the drop-down filter.
3. Click open the lead you want to convert as a contact.
4. Click the More Options  icon next to the Send Email button. 
5. Select Convert from the menu list. 
6. In the alert dialog that appears, click Convert. 

Alternatively, you can search for the lead you want to convert as a contact using Search Bar > More Options  > Convert. 

Searching for Leads or Contacts 

To search for a lead or contact:

1. Type the lead or contact's email address in the search bar.
2. Hit return. 

You will find all the information about the lead or contact, followed by any notes, deals, and activities associated with them. 

Filtering Leads or Contacts' List View

To filter and view your leads and contacts:

1. In the Actions section, choose between Lead or Contacts.
2. Click open the lead or contact drop-down filter menu. 
3. Select the desired view and the leads and contacts will be displayed in the list accordingly. 

Managing Daily Activities

The Daily Activities section displays all of the CRM activities you've created or scheduled to carry out on that day. You can toggle between other days in the Calendar to view your previous and upcoming activities.

Creating Tasks, Calls, or Meetings

To create a task, call, or meeting:

1. In the Daily Activities section, click + Task, + Call, or + Meeting.
2. Fill in the required details on the Task, Call, or Meeting activities page.
3. Click Save. 

Alternatively, to create a task, call, or a meeting for a lead or a contact:

1. Search for and click open the lead or contact. 
2. Scroll down to the Activities section, and click + Task, + Call, or + Meeting.
3. Fill in the required details on the Task, Call, or Meeting activities page.
4. Click Save. 

Editing Tasks, Calls, or Meetings

To edit a task, call, or meeting:

1. Click open the task, call, or meeting that you want to edit. 
2. Click the Edit  icon.
3. Make the required changes.
4. Click Save. 

Deleting Tasks, Calls, or Meetings

To delete a task, call, or meeting:

1. Click open the task, call, or meeting that you want to delete. 
2. Click the Delete  icon.
3. In the delete alert dialog that appears, click Yes. 

Actioning on Leads, Contacts, and Templates

The Actions section displays the leads, contacts, and templates in your CRM account and enables you to access and manage them. 

Sending Emails to Leads or Contacts 

To send an email to a lead or a contact using a CRM email template:

1. In the Actions section, choose between Leads or Contacts. 
2. Select the desired Leads or Contacts view from the drop-down filter.
3. Click on a lead or contact to view its corresponding CRM information. 
4. Click Send Email next to the lead or contact's email address.
5. In the Send Email form, click Select Template and pick the relevant template to send.
6. Choose when to send it by clicking Send Immediately or Schedule Later.
7. Click Send.

Associating Leads or Contacts with Emails

Associating an email with a lead or a contact will load their information in the CRM eWidget when the email is opened. To do so:

1. In the Actions section, choose between Leads or Contacts.
2. Select the desired Leads or Contacts view from the drop-down filter.
3. Click on a lead or contact to view its corresponding CRM information. 
4. In the title that says, "Associate this email with this Lead/Contact", click Yes, associate. 

Creating Notes for Leads or Contacts

To create a note for a lead or a contact:

1. In the Actions section, choose between Leads or Contacts.
2. Select the desired Leads or Contacts view from the drop-down filter.
3. Click open the lead or contact's information.
4. Scroll down to the Notes tile.
5. Click Create New Note.
6. In the Notes Editor, provide a title and add a description. 
7. Click Save.

Creating Deals for Contacts

To create a deal for a contact:

1. In the Actions section, select Contacts. 
2. Select the desired Contacts view from the drop-down filter.
3. Click open the contact's information.
4. Scroll down to the Deals tile.
5. Click Create New Deal.
6. Fill in the required details.
7. Click Save.