Importing Email files in Trident (Windows)
Trident(Windows) lets you import EML and PST files stored on your device so you can view and manage their contents directly inside the app. This is useful if you're migrating from another email client, working with archived emails, or retain emails for legal or compliance reasons without adding them to your mailbox.
Note: This article explores importing emails to the Trident desktop app for Windows. Zoho Mail web help documentation.Importing an Email File
Click the Main Menu
icon in the top-left corner of the app.
Select Settings from the drop-down menu.
Go to Mail > Import Email Files.
Click Import.
Select EML or PST files in File Explorer.
If the file is zipped, choose a location to extract it and click Extract.
Notes:
Importing email files into Trident does not affect the mailbox storage. Emails are accessed directly from your system and are not uploaded to Zoho servers. There is no file size limit for imports.
EML files must be imported as ZIP or TGZ archives. Importing individual EML file is not supported.
Only email conversations are supported from imported email files. Contacts and calendar events stored in files cannot be accessed in Trident.
You can import email files and access them on Trident even without an internet connection.
The same email file cannot be imported more than once.
If the import file is password-protected, you will be prompted to enter the password before the import begins.
When you sign out of Trident, imported email files are removed from the app and are not available upon signing in again. The files remain in the local system folder and can be reimported.
Accessing Imported Emails
After importing email files, they appear under the On My Device section in the folder pane. The folder structure from the imported file is retained, so you can browse folders exactly as they were organized.
Renaming Imported Email Files
You can rename imported email files from the left pane of the Mail module or from the app settings.
To rename imported email files from the left pane:
Right-click the email file in the left pane.
Select Rename in the menu list.
Enter a new name and click Save.
To rename imported email files from the app settings:
Click the Main Menu
icon in the top-left corner of the app.
Select Settings from the drop-down menu.
Go to Mail > Import Email Files.
Hover over the file you want to rename, click the More Options
icon, and select Edit Name.
Enter a new name and press Enter.
Notes:If the name field is empty when saved, the file name reverts to its previous name.
You cannot rename a file while the import is in progress.
Searching for Imported Emails
To search for imported emails:
Click the desired imported email file in the folder pane in which you want to search.
Go to the search bar and type your search keywords.
Notes:
The following search filters are not supported when searching inside imported files: Attachment Name, Attachment Type, Attachment Content, Is Inline Attachment, Tags, Flags, Replied, With Comments, Is Flagged, Forwarded, Tasks, Notes, With Reminder, and Shared Mailbox.
Searching across all imported files at once is not yet supported.
Removing Imported Email Files
You can remove imported email files from the left pane of the Mail module or from the app settings.
To remove imported email files from the left pane:
Right-click the email file.
Select Remove in the menu list.
Click Remove in the alert that appears.
To remove imported email files from the app settings:
Click the Main Menu
icon in the top-left corner of the app.
Select Settings from the drop-down menu.
Go to Mail > Import Email Files.
Hover over the file you want to remove, click the More Options
icon, and select Remove.
Click Remove in the alert that appears.
Note: Once the email file is removed, it is removed from the app and the view is automatically switched to the primary account.Actioning Imported Email Files
The following Mail Composer actions are supported for you to work with EML and PST emails:
Browse emails in their original folder structure
View, reply, reply all, forward, and edit emails as new
Open emails in a new window or reader view
Flag, tag, and delete individual emails
Print emails
Forward emails as attachments
Set reminders and priority
Secure email with SecurePass
Insert templates and signatures
Ask for read receipts
Share drafts
Schedule emails to send later
Use keyboard shortcuts to perform mail actions
Access imported emails offline
Notes:
Replying to, forwarding, or editing an email from an imported file opens a new compose window. The action is not linked to the original message thread. All sent emails are stored in the Sent folder of your primary email account.
When you delete an imported email, it is permanently deleted from both Trident and the original PST file and the extracted EML folder on your device. This cannot be undone.
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