Managing Offline Mail in Trident (Windows)

Managing Offline Mail in Trident (Windows)

In this article we'll learn more about Offline Mail and how the Mail module can be accessed even when you're not connected to the internet. This setting is enabled by default and you can browse, compose, and search for emails even while offline. Any email you send during this time will be queued in the Outbox and will be sent automatically once the connection is restored. 

InfoNote: This article explores accessing emails offline in the Trident desktop app. Click here for the Zoho Mail web app's help documentation.

Understanding Sync Settings   

Sync Frequency: The time interval at which Trident syncs Mail offline.

Sync Variance: The number of email-centric actions performed at which Trident syncs Mail offline.

Mail will be synced offline when either the Sync Frequency or Sync Variance setting is fulfilled first. To understand this better, consider that you've set the sync frequency as 15 minutes and the sync variance as 50 actions.

If you carry out 50 actions first in three or four minutes (or anything less than the set sync frequency), then at that point, Mail will be synced. Similarly, in 15 minutes, if you have done only 20 actions (or anything less than the set variance), Mail will be synced offline.

Notes

Notes:

  • The Sync Frequency and Sync Variance settings are only applicable when Sync option is enabled.

  • Examples of email-centric actions include marking an email as read, flagging an email, deleting it, archiving it, and so on.

Setting Sync Frequency

To set the sync frequency:

  1. Click the Main Menu icon in the top-left corner of the app.

  1. Select Settings from the menu list.

  1. Select Accounts.

  1. Click open the Mail account for which you want to set the offline sync.

  1. Under the Sync Settings section, click open the drop-down menu next to Sync Frequency.

  2. Choose between Every 15 Minutes or Every 30 Minutes. 


Setting Sync Variance

To set the sync variance:

  1. Click the Main Menu  icon in the top-left corner of the app.

  1. Select Settings from the menu list.

  1. Select Accounts.

  1. Click open the Mail account for which you want to set the offline sync.

  1. Under the Sync Settings section, click open the drop-down menu next to Sync Variance.

  2. Choose between Every 50 Actions or Every 100 Actions. 


Disabling Offline Mail 

To disable Offline Mail:

  1. Right-click the Mail account for which you want to disable Offline Mail from the folder pane.

  1. Select Disable Offline Mail from the menu list.

  1. Select Disable in the alert dialog box that appears.


Alternatively, you can also:

  1. Click the Main Menu icon in the top-left corner of the app. 
  2. Select Settings from the menu list.
  3. Select Accounts.
  4. Click open the Mail account for which you want to disable Offline Mail.
  5. Toggle off Sync under Sync Settings.

Syncing Mail 

To sync your Mail accounts:

  1. Right-click the Mail account for which you want to sync your emails.

  1. Select Sync Now from the menu list.


Alternatively, you can also:

  1. Click the Main Menu  icon in the top-left corner of the app.

  1. Select Settings from the menu list.

  1. Select Accounts.

  2. Click the Mail account for which you want to Sync Mail.

  3. Under Sync Settings, configure sync frequency and variance.


Pausing Mail Sync 

To pause syncing your mail accounts:

  1. Right-click the mail account for which you want to pause Mail sync.

  1. Select Pause Sync from the menu list.