Viewing Edit History 

To view edit history:

1. Click the Edited label.
   

2. In the dialog that opens, you will find the version history of the edited message.  
   

Deleting a  Message

To delete a message:

1. Hover over the message and click the More Optionsicon.

2. Select Delete from the menu list.
   

3. Click Delete in the alert dialog box that appears. 
   

Note: You can only delete messages you have sent, and they will be deleted both for you and the recipient. 

Replying to a Message

To reply to a specific message:

1. Hover over the message and click the Reply  icon.

2. Type your message in the chat box.
   

3. Hit the enter key to send it.
   

Alternatively, you can also:

1. Hover over the message and click the More Options  icon.

2. Select Reply from the menu list.

Alternatively, you can also:

 

1. Drag the message you want to forward to the desired chatbox.

2. By default, Show "Original Sender" Info is checked. Uncheck it to hide the point source of the chat.

3. Click the Forward  icon.
   

Forwarding Multiple Messages 

To forward multiple messages:

1. Select Forward from the menu list.

2. Check all the messages you want to forward and click the Forward  icon.

3. Search for the name of the contact in the Search Bar and hit the enter key to select the contact.

4. Check Show "Original Sender" Info to reveal the point source of the chat.
   

5. Click the Forward  icon.
   

Starring a Message     

Starred messages allow you to classify specific messages so you can quickly refer to them later. The various types of stars that are available are mentioned below.

	Important
	To do
	Note
	Manager
	Follow-up

To star a message:

1. Hover over the message and click the More Options  icon.

2. Select Star from the menu list.

3. Choose the star type you would like to assign to the message and a star will appear next to the message you have starred.
   

Note: You can only assign one type of star per message. 

or

Viewing All Starred Messages 

To view all of your stared messages, click the More  icon in the top-left corner next to Mentions. The pop-over will display all your starred chats under the respective tabs: All, Important, To-do, Note, Manager, and Follow-up. To view the Starred Messages in a pop-over, click the message. To open the chat in a window, click Open Chat.

Forking a Chat 

To start a new conversation from an existing chat, you can fork it. To do so:

1. Hover over the message and click the More Options  icon.

2. Select Fork from the menu list.

3. Add users to the forked chat by typing their name or email address and selecting it from the list of suggestions by hitting the enter key.

4. Keep the option Include All Participants of This Conversation checked to have them as a participant in the forked chat.
   

5. Click Create. 
   

 

Setting a Message Reminder 

To set a reminder for a chat message:

1. Hover over the message and click the More Options  icon.

2. Select Set Reminder from the menu list.

3. In the reminder dialog box, type in the title and choose the preferred date and time and click Save.
   

4. Select the person for whom the reminder is intended by choosing between Remind Me, Remind Others, or This Conversations. 
   

5. Click Add Reminder.