Editing a Message  

To edit a message you have sent:

1. Hover over the message and click the More Options  icon.

2. Select Edit from the menu list.

3. Make the necessary changes in the chat box.

4. Check Notify the Edit to alert the recipient of the edited message.
   

5. Otherwise, simply hit the enter key to send the message. 
   

Viewing Edit History 

To view edit history:

1. Click the Edited label.
   

2. In the dialog that opens, you will find the version history of the edited message.  
   

Deleting a Message

To delete a message:

1. Hover over the message and click the More Options  icon.

2. Select Delete from the menu list.
   

3. Click Delete in the alert dialog box that appears. 
   

Notes: 

1. You can only delete messages you have sent, and they will be deleted both for you and the recipient.
   
2. The timeframe for deleting a sent message can be configured by the organization's admin.
   

Replying to a Message

To reply to a specific message:

1. Hover over the message and click the Reply  icon.

2. Type your message in the chat box.
   

3. Hit the enter key to send it.
   

Alternatively, you can also:

1. Hover over the message and click the More Options  icon.

2. Select Reply from the menu list.
   

Replying Privately to a Message 

You can reply privately to messages in Cliq channels, threaded conversations, and group chat. To do so:

1. Hover over the message and click the More Options  icon.
   

2. Select Reply Privately from the menu list. 
   

Learn more about using threaded conversations.

Forwarding a Message

To forward a message:

1. Hover over the message and click the More Options  icon.

2. Select Forward from the menu list and click the Forward  icon.

3. Search for the name of the contact in the Search Bar and hit the enter key to select the contact.

4. Check Show "Original Sender" Info to reveal the point source of the chat.
   

5. Click the Forward  icon.
   

Alternatively, you can also:

1. Drag the message you want to forward and drop it into the desired chatbox.

2. By default, Show "Original Sender" Info is checked. Uncheck it to hide the point source of the chat.

3. Click the Forward  icon.
   

Forwarding Multiple Messages 

To forward multiple messages:

1. Select Forward from the menu list.

2. Check all the messages you want to forward and click the Forward  icon.

3. Search for the name of the contact in the Search Bar and hit the enter key to select the contact.

4. Check Show "Original Sender" Info to reveal the point source of the chat.
   

5. Click the Forward  icon.
   

Starring a Message     

Starred messages allow you to classify specific messages so you can quickly refer to them later. The various types of stars that are available are mentioned below.

	Important
	To do
	Note
	Manager
	Follow-up

To star a message:

1. Hover over the message and click the More Options  icon.

2. Select Star from the menu list.

3. Choose the star type you would like to assign to the message and a star will appear next to the message you have starred.
   

Note: You can only assign one type of star per message. 

To assign a different star to an already starred message:

1. Hover over the message and click the More Options  icon.

2. Select Star from the menu list.
   

3. Choose a different star from the available options. 
   

Unstarring a Message 

There are two options for unstarring a message:

1. Deselect the assigned star from the drop-down menu.
   

or

1. Click on the existing star icon next to the message.
   

Viewing All Starred Messages 

To view all of your stared messages, click the More  icon in the top-left corner next to Mentions. The pop-over will display all your starred chats under the respective tabs: All, Important, To-do, Note, Manager, and Follow-up. To view the Starred Messages in a pop-over, click the message. To open the chat in a window, click Open Chat.

Forking a Chat 

To start a new conversation from an existing chat, you can fork it. To do so:

1. Hover over the message and click the More Options  icon.

2. Select Fork from the menu list.

3. Add users to the forked chat by typing their name or email address and selecting it from the list of suggestions by hitting the enter key.

4. Keep the option Include All Participants of This Conversation checked to have them as a participant in the forked chat.
   

5. Click Create. 
   

Setting a Message Reminder 

To set a reminder for a chat message:

1. Hover over the message and click the More Options  icon.

2. Select Set Reminder from the menu list.

3. In the reminder dialog box, type in the title and choose the preferred date and time and click Save.
   

4. Select the person for whom the reminder is intended by choosing between Remind Me, Remind Others, or This Conversations. 
   

5. Click Add Reminder.
   

Pinning a Message 

Notes:

• You cannot pin more than one message in a chat.

• The existing pinned message will be replaced by the latest pinned message.
  

• When you edit a pinned message, the message gets automatically updated in the pin.
  

Unpinning a Message 

To unpin a message:

1. Navigate to the pinned message at the top of the chatbox.

2. Click the More Options  icon.

3. Select Unpin from the menu list.
   

Modifying Pinned Duration  

To modify how long the message stays pinned:

1. Navigate to the pinned message at the top of the chatbox.

2. Click the More Options  icon.

3. Select the current duration from the menu list.

4. Update the duration by choosing one from the list of available options.  
   

Using Slash Commands 

You can use built-in and custom slash commands to execute actions instantly right from the chatbox. Let's take a look at the built-in commands available in Trident.

Note: You can also use the custom slash commands created from the Zoho Cliq web app from Trident. Learn more about creating slash commands here. 

Using Other Chat Message Features     

In addition to the message features above, there are a host of other options that can help you make meaningful conversations. To access these chat message features:

1. Hover over the message and click the More Option  icon.

2. Choose the required option from the menu list.
   

Option	Description	Demonstration
Copy Text	To copy chat contents to the clipboard. The copied content can be pasted in the chat box and other input fields or text editors using Ctrl + V.
Copy Message URL	To copy the chat's URL. Can be shared with other users to give them context.
Mark as Unread	To mark a read message as unread so you can get back to it later.
	You can also mark a message as unread by right-clicking the chat in the chat list and selecting Mark as Unread from the menu list.
	You can mark a message as read using the Mark as Read option.