Understanding Notifications in Trident
Exploring the Types of Notifications
You can receive notifications in three ways:
System Notifications: Notifications that pop up on your screen when you receive new emails or chat messages.
In-App Notifications: Notifications within the app that offer insights into various updates, including email reminders, shared information via Streams, assigned tasks, and other time-sensitive details.
Enabling System Notifications
To enable system notifications for emails:
Click the Main Menu
icon on the top-left corner of the app.
Select Settings from the menu list.
Select Mail.
Toggle the Enable Notification for Mail option on or off.
To enable system notifications for Cliq chats:
Click the Main Menu
icon on the top-left corner of the app.
Select Settings from the drop-down menu.
Select Cliq.
Toggle the Receive Notifications for Chat Messages option on or off.
Managing System Notifications
You can adjust system notifications from the Action Center or from System Settings.
To view Trident's system settings from the Action Center:
Click open the Action Center from the bottom-right corner.
Hover over the email notification.
Click the Settings icon.
In the Settings window that appears, you have the option to:
Display the notification as a banner or within the Action Center.
Choose to hide notifications when the screen is locked.
Choose to play sound when you receive notifications.
Enable or disable notification sounds when you receive new notifications.
Set the priority of notifications in the Action Center.
Viewing In-App Notifications
Actioning In-App Notifications
You can choose to mark all notifications as read, clear one or all notifications, and pop out email notifications.
To clear a notification from the notifications list:
Hover over the notification.
Click the Close icon.
To mark all notifications as read:
Click Mark All as Read on the top-right corner.
To clear all notifications from the notification list:
Click Clear All on the top-right corner.
To pop out email notifications:
Hover over the notification you want to pop out.
Click the pop out icon.
Using Sticky Notifications
Sticky notifications stay on your screen until you act on them. Clicking on the notification will direct you to the corresponding email or task for which you've set a reminder.
Managing Sticky Notifications
When you receive sticky notifications, you can choose to snooze or dismiss them.
Snoozing Sticky Notifications
Snoozing a sticky notification will bring back the alert once the snooze period is up. To snooze a sticky notification:
Hover over the sticky notification that you want to snooze.
Choose the desired snooze duration from the menu list.
Click Snooze.
Dismissing Sticky Notifications
To dismiss sticky notifications, click Dismiss.
To turn off all notifications from Trident or to manage notification settings, hover over the sticky notifications, click the More icon, and select the required option.
Enabling Do Not Disturb (DND) Mode
Enabling Do Not Disturb (DND) mode in Trident will mute all the modules' notifications and alert sounds, and change your current Cliq status to "Busy".
To enable DND:
Click your profile image at the top-right corner of the app.
Select Do Not Disturb from the drop-down menu.
Choose the desired time duration.
To enable DND from the Cliq home page:
Click open the DND drop-down menu.
Choose the desired time duration.
Alternatively, you can:
Click open the current Cliq status drop-down menu below the New Chat button in the Cliq module.
Click open the DND drop-down menu.
Choose the desired time duration.
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