Note: This article explores managing emails in the Trident desktop app. Click here for the Zoho Mail web app's help documentation.

Setting Reminders for Emails     

You can set reminders for emails for yourself and for your email recipients. To set a reminder for an email from the email list:

1. Right-click the email.

2. Select Reminder from the menu list.

3. In the pop-over, select whether you want to be reminded At a Specific Time, If Nobody Replies by, or On Every Reply.

4. Pick the date and time.

5. Choose to receive the reminder either via Notification or Email.

6. Check the Remind Recipients Also option to send the reminder to the email recipients.

7. Once ready, click Set Reminder.  
   

To set a reminder for an email from the email detail view:

1. Open the email for which you want to set the reminder.

2. Click the More options  icon at the top-right corner of the email detail view.

3. Select Reminder from the menu list.

4. Choose when and how you want to be reminded.

5. Once ready, click Set Reminder.

Notes:

• Emails for which you've set reminders will have a bookmark indication.

• When you set the reminder mode as Notification, you'll receive the reminder through In-App notifications.
  

Snoozing Emails     

Any incoming email can be snoozed, making it disappear from your inbox for a chosen period of time. Once the snooze period is up, these emails will reappear in your inbox.  

To snooze an email from the email list:

1. Right-click the email you want to snooze.

2. Select Snooze from the menu list.

3. Choose the desired time frame.
   

To snooze an email from the email detail view:

1. Click the More options  icon in the toolbar.

2. Select Snooze from the menu list.

3. Choose the desired timeframe.
   

Unsnoozing Emails     

To unsnooze an email from the email list:

1. Navigate to the Snoozed Folder.

2. Right-click the email you want to unsnooze.

3. Choose Snooze from the menu list that appears, and select Unsnooze.

Note: You can also click the Unsnooze option in the email detail banner.

To unsnooze an email from the email detail view:

1. Navigate to the Snoozed Folder and open the email you want to unsnooze.

2. Click the More options  icon in the toolbar.

3. Choose Snooze from the menu list that appears and select Unsnooze.
   

Note: Emails that are unsnoozed appear in the inbox with a snooze indicator along with the time stamp in yellow.   

Moving Emails to a Folder or a Subfolder

1. Drag the email from the email list.
2. Drop it in the folder to which you want to move it. 
   

To move an email to a folder or a subfolder from the email detail view:

1. Open the email you want to move.

2. Select Move To from the toolbar.

3. Select the desired folder or subfolder from the list that appears.

Alternatively, you can also:

1. Click the More options   icon at the top-right corner of the email detail view.

2. Select Move To from the menu list.

3. Select the desired folder or subfolder from the list that appears.
   

Tagging Emails   

To tag an email from the detail view:

1. Open the email you want to tag.

2. Select Tag As from the toolbar.

3. Choose a tag from the list that appears.
   

Alternatively, you can also:

1. Click the More options  icon at the top-right corner of the email detail view.

2. Select Tag As from the menu list.

3. Select the desired tag from the list that appears.
   

Note: The email will be color-coded to the corresponding tag in the email list.

Untagging Emails

To untag an email from the email list:

1. Right-click the email you want to untag.

2. Select Tag As from the menu list.

3. Uncheck the selected tag.
   

To untag an email from the detail view:

1. Open the email you want to untag.

2. Select Tag As from the toolbar.

3. Uncheck the tick mark against the chosen tag from the list that appears.
   

Alternatively, you can also:

1. Click the More options   icon at the top-right corner of the email detail view.

2. Select Tag As from the menu list.

3. Uncheck the tick mark against the chosen tag in the list that appears.
   

Note: You can view the tagged emails under Tags in the folder pane.

Flagging Emails

Flags help to find emails easily later by marking them as Info, Information, or Follow-up. Besides Inbox, the flagged emails will appear in the Flagged View.

To flag an email from the email list:

1. Hover over the email.

2. Click the Flag  icon.

3. It will turn to red indicating that it is flagged as important.
   

Note: Emails can only be flagged as "Important" from the email list.

To flag an email from the detail view:

1. Open the email you want to flag and click the More options icon in the toolbar.

2. Select Flag As from the toolbar.

3. Choose between Info, Important, and Follow-Up options.

4. The email will be color-coded to the corresponding flag in the email list.
   

Alternatively, you can also:

1. Click the More options  icon at the top-right corner of the email detail view.

2. Select Flag As from the menu list.

3. Select the desired flag from the list that appears.
   

Note: You can view all the flagged emails under the Flagged View in the folder pane.

Unflagging Emails

To unflag an email from the email list:

1. Hover over the email.

2. Click the colored flag to remove it.
   

To unflag an email from the email detail view:

1. Open the email you want to unflag.

2. Select Flag As from the toolbar.

3. Select Clear Flag from the menu list.
   

Alternatively, you can also:

1. Click the More options  icon at the top-right corner of the email detail view.

2. Select Flag As from the menu list.

3. Select Clear Flag.
   

Marking Emails as Read or Unread

To mark an email as read:

1. Navigate to the email list.

2. Unread emails are indicated by a closed envelope icon.

3. Click on the email you want to mark as read.

4. The icon will change to an open envelope , showing the email has been read.

To mark an email as unread, click the Opened Envelope  icon.

Marking Emails as Spam   

Trident automatically identifies spam and other suspicious emails and pushes them to the Spam folder. You can also mark or unmark emails as spam to sort through your wanted and unwanted emails.

To mark an email as spam from the email list:

1. Right-click the email.

2. Select Mark as Spam from the menu list.
   

To mark an email as spam from the email detail view:

1. Open the email you want to mark as spam.

2. Select Mark as Spam from the toolbar.  

Alternatively, you can also:

1. Click the More options  icon at the top-right corner of the email detail view.

2. Select Mark as Spam from the menu list.

Marking Emails as Not Spam 

To mark an email as not spam from the email list:

1. Navigate to the Spam Folder and hover over the email you want to mark as not spam.

2. Click the tick   icon.
   

Alternatively, you can also:

1. Right-click the email.

2. Select Mark as Not Spam from the menu list.
   

To mark an email as not spam from the email detail view:

1. Navigate to the Spam Folder and open the email.

2. Click the More options icon and select Mark as Not Spam from the toolbar.
   

Alternatively, you can also:

1. Click the More options  icon at the top-right corner of the email detail view.

2. Select Mark as Not Spam from the menu list.

 

 

Archiving Emails     

To archive an email from the email list:

1. Hover over the email.

2. Click the Archive  icon.
   

Alternatively, you can also:

1. Right-click the email.

2. Select Archive from the menu list.
   

To archive an email from the email detail view:

1. Open the email you want to archive.

2. Select Archive from the toolbar.
   

Alternatively, you can also:

1. Click the More options  icon at the top-right corner of the email detail view.

2. Select Archive from the menu list.
   

Note: You can view all of your archived emails under the All Archived view in the folder pane.

Unarchiving Emails 

To unarchive an email from the email list:

1. Navigate to the All Archived view and hover over the email you want to unarchive.

2. Click the Unarchive  icon.
   

Alternatively, you can also:

1. Right-click the email.

2. Select Unarchive from the menu list.
   

To unarchive an email from the email detail view:

1. Navigate to the Archived view and open the email.

2. Select Unarchive from the toolbar.
   

Alternatively, you can also:

1. Click the More options  icon at the top-right corner of the email detail view.

2. Select Unarchive from the menu list.
   

Deleting Emails  

You can delete emails and push them to the Trash folder to keep your mailbox clutter-free. You can also delete emails in bulk by emptying folders or subfolders. All deleted emails can be recovered within 30 days of deletion. However, once permanently deleted, that's not possible.

To delete an email from the email list:

1. Hover over the email.

2. Click the Delete  icon.
   

Alternatively, you can also:

1. Right-click the email.

2. Select Delete from the menu list.
   

To delete an email from the email detail view:

1. Open the email you want to delete.

2. Select Delete from the toolbar.

Alternatively, you can also:

1. Click the More options  icon at the top-right corner of the email detail view.

2. Select Delete from the menu list.
   

Permanently Deleting Trashed Emails    

The deleted emails will be pushed to the Trash folder and will be automatically deleted forever after 30 days. To empty the trash and permanently delete trashed emails immediately:

1. Navigate to the Trash Folder.

2. Select Empty Trash from the information box at the top of the email list.

3. Select Delete in the alert dialog that appears.

 

Permanently Deleting Spam Emails     

Emails marked as spam will be pushed to the Spam folder and will be automatically deleted forever after 30 days. To empty spam and permanently delete spam emails immediately:

1. Navigate to the Spam Folder.

2. Select Empty Spam from the information box at the top of the email list.

3. Select Delete in the alert dialog that appears.

  

Scrubbing Emails 

To archive or delete all emails from selected email addresses, you can use the Scrub option.

To scrub emails from one sender:

1. Right-click any email from the desired sender whose emails you wish to archive or delete.

2. Select Scrub from the menu list.

3. In the alert that appears, choose between Archive or Delete.

Notes:

• After bulk archiving emails, they will be moved to the All Archived view. You can access them under Views in the folder pane or by clicking the Filter icon and selecting Archived from the menu list.

• After bulk deleting emails, they will be moved to the Trash folder. Emails in the Trash folder will be permanently deleted after 30 days.

• You can only bulk delete emails from the Spam and Trash folders; archiving them in bulk isn't possible.
  

To scrub emails from multiple senders:

1. Multi-select emails from the desired senders by clicking the sender's image.
   

2. Select Scrub in the detail view. Sometimes, the Scrub option will be listed under the More menu list when space is limited in the detail view.
   

3. An alert will appear, displaying all the email addresses selected. If you've selected more than five senders, it will display them all, letting you choose up to any five of your choice.

4. Once ready, choose between Archive or Delete.

Notes:

• If you're scrubbing from a specific folder, only the emails in that folder will be archived or deleted. Emails from the same sender in other folders will not be affected.
  

• Bulk archiving or deleting is restricted in the following folders and views: Templates folder, Drafts folder, Outbox folder, Shared folders, All Inboxes, Saved Searches, and Search Results.