App installation failed using the app bundle

App installation failed using the app bundle

Scenario 1:

When you try to install the app using the Get App or App Installer options, but get the following error messages:

Sys Model: Dell Precision 5540 - Windows 10

Error message:App Installer failed to install package dependencies. Ask the developer for Microsoft.NET.CoreFramework.Debug.2.2 package.

Error message:App installation failed with error message: Windows cannot install package ZohoCorp.619101048B1B1_0.8.31.13_x64__wxj3s6sf1hbs0 because this package depends on a framework that could not be found. Provide the framework "Microsoft.NET.CoreRuntime.2.2

Scenario 2:

When you attempt to restart the system but the installation continues to fail.

         


Workaround:
Contact the support team for a zip file that can be used to install the .NET core requirements manually.
  1. Extract the zip file to a local folder in the system.
  2. Open the extracted folder and navigate to the following directory from the extracted location.
    zohouwpmailsuite {Version} > windows > ZohoWinMailPackage_{Version} > Dependencies>x64
  3. Double-click on Microsoft.NET.CoreRuntime.2.2 and select Install.
  4. Double-click on Microsoft.NET.CoreFramework.Debug.2.2 and select Install.
  5. Navigate back to ZohoWinMailPackage_{version} folder and find the Install.ps file.
  6. Right-click on the Install.ps file and select Run with PowerShell.
  7. The PowerShell window will open to show the progress of the installation process.
  8. If the following Execution Policy Change message is displayed in the PowerShell window, type Y and hit Enter. Otherwise, the PowerShell window will open to show the progress of the installation process.

    Execution Policy Change

    The execution policy helps protect you from scripts that you do not trust. Changing the execution policy might expose you to the security risks described in the about_Execution_Policies help topic at https:/go.microsoft.com/fwlink/?LinkID=135170

    Do you want to change the execution policy?

    [Y] Yes [A] Yes to All [N] No [L] No to All [S] Suspend [?] Help (default is "N"):

  9. If the option to install a certificate appears, type Y and press Enter.
  10. Click Enter to launch Trident.