App installation failed with error message: Windows cannot install package Zoho.Trident.SideLoad_1.4.0.0_neutral__p2mzwbqt4767m because a different package ZohoCorp.ZohoTrident.Sideload_1.3.2.0_neutral__wxj3s6sf1hbs0 with the same name is already installed.

App installation failed with error message: Windows cannot install package Zoho.Trident.SideLoad_1.4.0.0_neutral__p2mzwbqt4767m because a different package ZohoCorp.ZohoTrident.Sideload_1.3.2.0_neutral__wxj3s6sf1hbs0 with the same name is already installed.


Workaround:

  1. Navigate to Start > Settings > Apps > Installed apps.

  1. Click the More options icon beside Trident.

  1. Click Uninstall.

  1. Once uninstalled, go to www.zoho.com/trident to install the latest version.


Notes
Note: For Windows 10 users, navigate to Start > Settings > Apps > Apps & Features. Then, select Trident and click Uninstall.