Steps to Acquire and Transfer Passwords | Zoho Vault

Acquire and Transfer Passwords

When someone leaves the organization on bad terms or under unexpected circumstances, transferring ownership by the user may not be feasible. In such instances, the super-admin has privileges to forcefully acquire all enterprise passwords owned by the user. There are three ways to perform this operation. You can:


  • Acquire all or selective enterprise passwords
  • Acquire and transfer all enterprise passwords to another user

To acquire all or selective enterprise passwords of a user 

  1. Select Users from the User management section of the Admin tab.
  2. Select the user's passwords you wish to acquire, then click More.
  3. Select Acquire passwords to acquire all passwords. All acquired passwords will be automatically added to the super-admin's account. 



Transfer passwords from one user to another 

When a user moves to a different department, or leaves your company, and another user takes over the responsibilities, the super-admin can transfer the passwords from one user to another.

  1. Select Users from the User management section of the Admin tab.
  2. Click More.
  3. Click Transfer ownership, then select the user to transfer all the passwords to.
  4. Enable Transfer folders of the selected users to transfer the user's folders.
  5. Click Ok 



All passwords will now be transferred to the selected user. The password owner loses access to all transferred passwords and folders and the new user will be the owner of the shared passwords moving forward.

Note: When you transfer passwords, only you lose access to them. If the passwords are shared with other team members, the sharing permissions and access for other users will remain intact. Additionally, when transferring passwords, if you have large-sized attachments, the process can take a while to get complete.


Need more help? Take a look at some of the commonly asked questions.

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