Inactive accounts cleanup policy for Zoho Vault

Inactive accounts cleanup policy for Zoho Vault

Zoho Vault securely retains your data for as long as you utilize our platform. If you decide to close your Zoho account, your data will be meticulously removed from the active database within a six-month timeframe, and it will be systematically removed from backups after a three-month interval. If your unpaid account remains inactive for 120 consecutive days, we will duly inform you and extend the option to safeguard your data through a backup process before considering the possibility of account termination.

To learn more about Zoho's data retention and disposal, click here.

Zoho Vault classifies an account as inactive if:

  1. The account is in the Free plan

  2. There has been no activity in the Zoho Vault for 120 days following the last recorded activity

  3. The app account must be deleted or closed in IAM

Account deactivation process  :

Once Zoho Vault identifies an inactive account, it will proceed to generate two reminder emails over a 15-day timeframe and dispatch them to the account owners. Since these are free accounts, only one user can remain active at any given moment. When an account is marked for deletion, it becomes part of the routine account cleanup process. Users are then notified of their account closure status via email.

Customer Requesting Data Deletion via Support:

  1. To initiate an account deletion request, we will validate if the request is from an authorized person or Zoho Vault's payment owner. If not, we will advise the customers to approach Zoho Vault's primary contact to submit the request.

  1. If a customer uses multiple Zoho services and wishes to delete only the Zoho Vault service following the security validation process, we will provide customers with detailed instructions on securely backing up and exporting their Zoho Vault data. Once we receive confirmation from the customers, our developers with the highest authority will use the deletion tool, which will utilize the Zoho Vault APIs to remove all organizational entities and information from our active databases. The AppAccount will then be marked as "CLOSED".

  1. If a customer wishes to terminate their entire Zoho account, we will provide comprehensive guidance on the process of backing up or exporting their Vault data, along with the necessary steps for the complete account deletion. Alternatively, if the customer explicitly requests us to execute the account deletion, we will first provide them with detailed instructions on how to back up or export their Zoho Vault data. Following email confirmation from the customer, we will promptly forward the request to the Zoho accounts team, with a copy sent to the privacy team for reference. Subsequently, after a thorough security validation process conducted by the accounts team, the users' accounts will be deleted.


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