Can I upgrade/downgrade/cancel my account at any time?
Yes. You can upgrade, downgrade or even cancel your account at any time by following the steps mentioned below.
Purchasing a new subscription
To purchase a Zoho Vault subscription:
- Log in to your Zoho Vault account.
- Select Settings, then click Subscription.
- Click Modify Subscription.
- Click Upgrade corresponding to your preferred Zoho Vault plan.
- Select Monthly or Yearly based on your preferred payment schedule.
- Enter the number of user licenses required, then click Proceed.
- Enter your billing and payment information, then click Proceed to complete your purchase.
Purchasing additional user licenses
You have to purchase additional user licenses to add new users to your account. To purchase new user licenses:
- Log in to your Zoho Vault account.
- Select Settings, then click Subscription.
- Click Modify Subscription.
- Click Upgrade User/Add-Ons.
- Enter the number of new user licenses required, then click Proceed.
- Verify the pro-rated amount shown, then click Proceed.
- Follow the on-screen instructions to complete your purchase.
Note: After purchasing additional licenses, you can invite new users to Zoho Vault.Downgrade your existing licenses
To downgrade the license count of your existing Zoho Vault subscription:
- Log in to your Zoho Vault account.
- Select Settings, then click Subscription.
- Click Modify Subscription.
- Click Downgrade User/Add-Ons.
- Enter the number of user licenses you wish to downgrade under Number of Units, then click Proceed.
- Verify your selection, then click Proceed to confirm.
Cancel your subscription
To cancel your Zoho Vault subscription:
- Log in to your Zoho Vault account.
- Select Settings, then click Subscription.
- Click Modify Subscription.
- Select Change Plan under the Subscription Details page
- Click Downgrade under Free plan to cancel your paid license.
Note: To downgrade to a different paid edition of Vault, select Downgrade from under the edition of your choice to migrate accordingly. Follow the on-screen instructions, then click Confirm Downgrade. To cancel your subscription at the time of your payment cycle, select Downgrade automatically at the end of current billing cycle, then click Confirm Downgrade. If you cancel your subscription during your payment cycle, you will receive a pro-rated refund if you're eligible for one.Still can’t find what you’re looking for? Contact us. We will be happy to help.
Access your files securely from anywhere
Zoho CRM Training Programs
Learn how to use the best tools for sales force automation and better customer engagement from Zoho's implementation specialists.
Zoho DataPrep Personalized Demo
If you'd like a personalized walk-through of our data preparation tool, please request a demo and we'll be happy to show you how to get the best out of Zoho DataPrep.
- Zoho Workerly Home
- Forums
- Connect With Us:
- Zoho Recruit Home
- Forums
- Connect With Us:
Centralize Knowledge. Transform Learning.
All-in-one knowledge management and training platform for your employees and customers.
New to Zoho Writer?
Create. Review. Publish.
New to Zoho CRM Plus?
Deliver unforgettable customer experiences
New to Zoho CRM Plus?
Deliver unforgettable customer experiences
New to Zoho Marketing Plus?
Everything you need to run your marketing
New to Zoho Marketing Plus?
Everything you need to run your marketing
You are currently viewing the help pages of Qntrl’s earlier version. Click here to view our latest version—Qntrl 3.0's help articles.
New to Zoho Survey?
Zoho Sheet Resources
Zoho Forms Resources
New to Zoho Sign?
Zoho Sign Resources
Sign, Paperless!
New to Zoho TeamInbox?
Zoho TeamInbox Resources
New to Zoho ZeptoMail?
Design. Discuss. Deliver.
New to Zoho Workerly?
New to Zoho Recruit?
New to Zoho CRM?
New to Zoho Projects?
New to Zoho Sprints?
New to Zoho Assist?
New to Bigin?
Related Articles
Time-based One Time Password (TOTP) Integration
Two-factor authentication (TFA) is an essential extra layer of security for your sensitive accounts. To help teams and individuals safely manage their credentials with ease, Vault now allows users to store their TFA codes along with the respective ...How do I create a Zoho Vault account?
You can get started by creating a Zoho account from this link. You can follow our step-by-step guide to set up your account. If you already have a Zoho account, you can set up your Vault account from this link. If you're looking to join your ...What happens to my account when the free trial expires?
When your trial expires, your account automatically gets downgraded to our forever-free plan with all your data intact. You can continue to manage your personal passwords with Vault. Still can’t find what you’re looking for? Contact us. We will be ...How can I cancel my Zoho Vault subscription online?
The active super admins can cancel their Zoho Vault subscription by following the below steps: Log in to the Zoho Vault website Navigate to Settings > Admin Configurations > Subscription. Click the Modify Subscription option under your current plan ...Why can't I change the org name during account creation?
If you or someone in your company has previously created an org to access other Zoho applications, the org name will be pre-filled. This name can only be changed after account creation (Settings > Subscription). Still can’t find what you’re looking ...
New to Zoho LandingPage?
Zoho LandingPage Resources