Why am I, a super admin, unable to share or view shared passwords?
There are some instances when a super admin can encounter issues with sharing keys generated for their Zoho Vault account. There are two ways to fix this issue:
If at least one user has an Approved status
Please check if any other team member in your organization's Vault has an Approved sharing status (Settings > Users > Status).
Note: Even inactive users with an Approved status can approve your sharing request.
If no user has an 'Approved' status
In such cases, please try the following steps:
Exporting Passwords
Export passwords, if any, from your Zoho Vault account. To do so:
- Select Export Passwords from the Settings tab.
- Select Zoho Vault Format CSV, then select Export Passwords.
Regenerating the sharing key
- Refresh your page, then select Forgot your Master Password? to regenerate your sharing key.
- Verify your identity by entering your Zoho account password.
- Set up a master password to access your account.
Note: You can also use the current master password here. - View your password sharing status from the Users tab under Settings.
Importing passwords
If the sharing status is approved, you can import your passwords as follows:
- Select Import from the Passwords tab, then select Zoho Vault
- Upload the CSV file, then click Verify.
- Follow the on-screen instructions, then click Import.
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