Resend or revoke invitations

1. Click Admin Console in the bottom-left corner of your WorkDrive account.
   The Admin Console page will open in a new tab. Dashboard will be selected by default. 
   In the dashboard, you can see a quick view of invited member count. This represents the number of users who are invited and yet to accept from their end. You can quickly send them a reminder by simply clicking the mail icon.
   
   
   
   
2. Select the Members tab in the left pane and click Invited Members at the top-right. 
   
3. Select one or more members and click Resend Invite to send a reminder to the selected members.
   Alternately, you can select members, right-click, and choose Resend Invite.
   
   
   
   
4. Select one or more members and click the (...) More Actions icon and click Revoke Invite to cancel the invitations sent to the selected members.
   Alternately, you can select members, right-click, and choose Resend Invite.

   
   
   
   

   

   Note: You can select and manage up to 100 members at a time.

Change a member's role

1. Click Admin Console in the bottom-left corner of your WorkDrive account.
   The Admin Console page will open in a new tab. Dashboard will be selected by default.
2. Select the Members tab in the left pane to open it on the right.
   
3. Select one or more members and click the Change Role dropdown from the top horizontal menu.
   Alternatively, select members, right-click and click Change Role.
4. Select the new team role. The roles of the selected members will be instantly updated.
   
   

1. Click Admin Console in the bottom-left corner of your WorkDrive account.
   The Admin Console page will open in a new tab. Dashboard will be selected by default.
2. Select the Members tab in the left pane to open it on the right.
   
3. Select one or more members whose account you want to deactivate and click the (...) More Actions icon.
   
4. Select Suspend Member. A dialog box will appear asking for confirmation of suspending the member's account.
   
Alternatively, select members, right-click and click Suspend Member. 




5. Click Suspend Member in the confirmation box.
   
   

1. A suspended member will immediately lose access to the team account and any synced files.
   
2. Files and folders uploaded or created by the member will remain active.
   
3. The user license of a suspended member will be cancelled. The admin can either re-use it for a new member or reimburse the license.

1. Click Admin Console in the bottom-left corner of your WorkDrive account.
   The Admin Console page will open in a new tab. Dashboard will be selected by default.
2. Select the Members tab in the left pane to open it on the right.
   
3. Click Suspended Members at the top-right, under Member Details.
   
4. Select one or more members whose account you want to activate and click Activate User from the top horizontal bar. The selected users will be activated instantly.
   

   Alternatively, select members, right-click and click Activate User. 
   

   
   

   
   

   
   

Note: Bulk selection is available in all member views except Licensed and Deleted.

Delete a member

1. Click Admin Console in the bottom-left corner of your WorkDrive account.
   The Admin Console page will open in a new tab. Dashboard will be selected by default.
2. Select the Members tab in the left pane to open it on the right.
   
3. Hover your mouse over the name of the member you want to remove and click .
   
   
   
   
4. Select Delete Member.
   A dialog box will appear asking for confirmation of deleting the member's account.
   
5. Enter the name or email address of the member you'd like to transfer ownership. 
   
6. Click Delete Member.
   

Note: Bulk selection is not supported for deletions because transferring ownership must be performed individually for each member.

Transferring ownership

1. All files and folders from the deleted member's My Folders will be transferred to the new member's My Folders.
   
2. The files and folders in the deleted member's trash will also be moved to the new member's trash. The new owner can then choose to either restore them or delete them permanently.
3. Only the deleted member's admin role in Team Folders will be transferred to the new member. Other roles such as organizer, editor, and viewer will not be transferred.
   
4. All share permissions will be retained on the deleted member's files and folders.
   
   Also read: Transfer ownership of files and folders for active team members

1. A deleted member will immediately lose access to the team account and any synced files.  
   

1. Files and folders of a deleted member will remain active if their ownership has been transferred to an active member.
   
2. The user license of a deleted member will be cancelled. The admin can either re-use it for a new member or reimburse the license.
   

When a member's account is deleted from another Zoho app, you can still transfer ownership of their files and folders to another team member in WorkDrive.

Export Team Member Information  

You can export a comprehensive list of your team members and their details from the Admin Console.

To export team members information:

1. Click Admin Console in the bottom-left corner of your WorkDrive account.
   The Admin Console page will open in a new tab.
2. Select the Members tab in the left pane. By default, this will list Active members. To change the list, click the member dropdown tab and choose the member type you wish to export (e.g., Licensed, Invited, Suspended, Deleted, Team Admins, Template Admins). The screen will update to list the chosen members.
   
3. Click the Export button from the top panel.The export process will begin, and you will receive a bell notification once the export is complete.
   You can find the exported file in the My Exports folder, under My Folders tab.
   
   
   

The exported file will contain the details for the selected group of members, including the following fields:

• Member name

• Email address

• Added by

• Status

• Member role

• External sharing option in My Folders

• Is Template Admin

• Folders Count in My Folders

• Files Count in My Folders

• Storage limit in My Folders (GB)

• Storage used in My Folders

• Storage used in My Folders (bytes)

Note: To export a specific type (e.g., Suspended members), ensure you select that group from the member dropdown before clicking Export.