Resolve conflict in WorkDrive Sync app

How to resolve file conflict in WorkDrive Sync

When someone edits a file in a computer via WorkDrive Sync while the same file is being modified by someone else online or from another computer at the same time, a file conflict will occur as there will be two different versions of the file.

In that case, when one tries to save the edited file, the following dialog box appears.

This conflict can be resolved by choosing one of the three following actions:

  1. Upload as top version: This option will upload the file edited in the local computer using Sync as the top version.

  2. Download from web: This option will download the file from the web version and replace the file on your local computer. You can then make changes to the file.

  3. Keep both files: This option will keep both versions of the file. The version that is edited using the sync app in your local computer will be saved as a new file. The new file will be saved with your username and the date of modification.

Sync identifies the uniqueness of a file using a few file properties like file creation time, file modified time, and checksum. (A checksum is a file attribute that is used to find the uniqueness of the file. It is a hexadecimal number that is computed on a file. If two files have the same checksum value, then there is a high probability that the two files are the same.)

Even when there is no file-content change, if a user enters Ctrl+S in applications like MS-Excel, the xlsx file's modified_time and checksum will change every time, which may result in a file conflict.  

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