Missing Status Icons in WorkDrive Sync

Missing Status Icons in WorkDrive Sync

Status icons in the WorkDrive Sync folder show the sync status of all your files and folders: whether they are fully synced, being synced, or not synced.

To open the Sync folder:


1. Click the WorkDrive icon  in the system tray or menu bar. A screen will open.
2. Click the Folder icon  next to the Settings icon. 
You will be taken to the WorkDrive Sync folder and all synced files and folders will be shown. 


You can check here whether the status icons are working or not.  There are some cases when the status icons will not appear over files and folders in the sync folder. Let's see how to fix theses issues.

Status icons disabled in app preferences

The status icons will not appear on files and folders if they have been disabled in the sync app preferences.
 
To turn on status icons:
1. Click the WorkDrive icon  in the system tray or menu bar. A screen will open.
2. Click the Settings icon  and select Preferences.
3. By default, the General menu will be selected. Check Show status icons in the sync folder.
4. Click Apply. (This step is only required for Windows OS.)
 
 

OS-Specific Restrictions

Windows

If status icons do not appear in the WorkDrive sync folder, try the following:
 
Restart Windows Explorer (for Windows 8 and above)
1. Click the Start menu. 
2. Search for "Task Manager", then press Enter.
The Task Manager window will open. You can also open this window by pressing Control-Shift-Escape.
 
3. Click Windows Explorer under Apps.
4. Click Restart at the bottom.
 
Update the Windows Registry
Windows Explorer can only load 11 status icons from the apps installed on your system. The status icons for WorkDrive must be in the top 11 in order to be loaded by Windows Explorer in the sync folder.
 
The status icons are arranged in alphabetical order. You can check in the Windows Registry whether the WorkDrive status icons are on top of the list. If the WorkDrive status icons are not in the top 11, you can rearrange the order to bring them to the top.
 
Steps to update Windows Registry: 
1. Press the Windows key + R and enter "regedit".
2. Navigate to this path:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\ShellIconOverlayIdentifiers


3. Right-click the Zoho WorkDrive overlay icon key and rename it to move it to the top by adding spaces in front of the name.

Alternatively, you can delete the overlay icon keys for other apps to move the WorkDrive icon keys to the top. Only do this if you are certain it won't cause issues in other apps.

4. Restart Windows Explorer from the Task Manager. Refer to this link for more information.

Open the WorkDrive sync folder, and the status icons should appear over the files and folders.
  

Mac

Enable Finder extensions for WorkDrive Sync:
 
If status icons do not appear in the WorkDrive sync folder, make sure Finder extensions for WorkDrive are enabled.

1. Click the Apple icon at the top of your screen
2. Click System Preferences.
3. Search for and select Extensions.
4. Check the Finder Extensions checkbox under Zoho WorkDrive.



If you still don't find the status icons after enabling the Zoho WorkDrive extensions, do the following:
 
Restart WorkDrive
1. Click the WorkDrive icon  in the system tray or menu bar. A screen will open.
2. Click the Settings icon .
3. Select Quit.
4. Go to Launchpad and click the Zoho WorkDrive app to open it.
 
Restart Finder
1. Click the Apple icon at the top of your screen
2. Click Force Quit.
The Force Quit Applications window will open. You can also open this window by pressing  Command-Option-Escape .

3. Select Finder, then click Relaunch.
4. Click Relaunch again to confirm.
 
Disable other apps using Finder Extensions
If other apps such as Dropbox and Google Drive are using the Finder Extensions, the status icons for WorkDrive may not appear in your system. To fix this, you can disable Finder Extensions for other apps.

1. Click the Apple icon at the top of your screen
2. Click System Preferences.
3. Search for and select Extensions.
4. Uncheck the Finder Extensions checkbox for other apps.

Note: Status icons are not supported in the Linux Operating System.


If you could not fix the issues based on the methods given above, please contact WorkDrive support for more details.

WorkDrive support info:
  1. EU region: support@eu.zohoworkdrive.com
  2. All other regions: support@zohoworkdrive.com

    Zoho CRM Training Programs

    Learn how to use the best tools for sales force automation and better customer engagement from Zoho's implementation specialists.

    Zoho CRM Training
      Redefine the way you work
      with Zoho Workplace

        Zoho DataPrep Personalized Demo

        If you'd like a personalized walk-through of our data preparation tool, please request a demo and we'll be happy to show you how to get the best out of Zoho DataPrep.

        Zoho CRM Training

          Create, share, and deliver

          beautiful slides from anywhere.

          Get Started Now


            Zoho Sign now offers specialized one-on-one training for both administrators and developers.

            BOOK A SESSION





                        Still can't find what you're looking for?

                        Write to us: support@zohoforms.com

                                                                       
                            



                            





                              You are currently viewing the help pages of Qntrl’s earlier version. Click here to view our latest version—Qntrl 3.0's help articles.




                                  Manage your brands on social media

                                    Zoho Desk Resources

                                    • Desk Community Learning Series


                                    • Digest


                                    • Functions


                                    • Meetups


                                    • Kbase


                                    • Resources


                                    • Glossary


                                    • Desk Marketplace


                                    • MVP Corner


                                    • Word of the Day


                                      Zoho Marketing Automation

                                        Zoho Sheet Resources

                                         

                                            Zoho Forms Resources


                                              Secure your business
                                              communication with Zoho Mail


                                              Mail on the move with
                                              Zoho Mail mobile application

                                                Stay on top of your schedule
                                                at all times


                                                Carry your calendar with you
                                                Anytime, anywhere




                                                      Zoho Sign Resources

                                                        Sign, Paperless!

                                                        Sign and send business documents on the go!

                                                        Get Started Now





                                                                Zoho TeamInbox Resources



                                                                        Zoho DataPrep Resources



                                                                          Zoho DataPrep Demo

                                                                          Get a personalized demo or POC

                                                                          REGISTER NOW


                                                                            Design. Discuss. Deliver.

                                                                            Create visually engaging stories with Zoho Show.

                                                                            Get Started Now










                                                                                                • Related Articles

                                                                                                • Missing Status Icons in WorkDrive TrueSync

                                                                                                  Status icons in the WorkDrive TrueSync folder show the sync status of all your files and folders: whether they are fully synced, being synced, or not synced. To open the TrueSync folder: 1. Click the WorkDrive icon in the system tray or menu bar. A ...
                                                                                                • WorkDrive Sync - Overview

                                                                                                  Zoho WorkDrive Sync for desktop lets you sync files in Zoho WorkDrive web to your computer, and vice versa. All your files will be downloaded to your computer and be in sync with the web app. You can work on your files offline which will get updated ...
                                                                                                • How to migrate large data from a computer to WorkDrive using Desktop Sync

                                                                                                  If you have to migrate Terabytes (TB) of data from your computer to WorkDrive , then knowing the best migration practices will help you save a lot of time and work. 1 TB = 1024 GB Always use Desktop Sync for WorkDrive to migrate large data from a ...
                                                                                                • WorkDrive Sync - Silent Installation for Enterprise users in Windows

                                                                                                  WorkDrive Sync can be remotely deployed to multiple PCs of the Windows network in an organization at once silently. System admin in an organization can run the installer remotely with a managed-software solution or deployment mechanism. For ...
                                                                                                • How to resolve file conflict in WorkDrive Sync

                                                                                                  When someone edits a file in a computer via WorkDrive Sync while the same file is being modified by someone else online or from another computer at the same time, a file conflict will occur as there will be two different versions of the file. In that ...
                                                                                                  Wherever you are is as good as
                                                                                                  your workplace

                                                                                                    Resources

                                                                                                    Videos

                                                                                                    Watch comprehensive videos on features and other important topics that will help you master Zoho CRM.



                                                                                                    eBooks

                                                                                                    Download free eBooks and access a range of topics to get deeper insight on successfully using Zoho CRM.



                                                                                                    Webinars

                                                                                                    Sign up for our webinars and learn the Zoho CRM basics, from customization to sales force automation and more.



                                                                                                    CRM Tips

                                                                                                    Make the most of Zoho CRM with these useful tips.



                                                                                                      Zoho Show Resources