Missing Status Icons in WorkDrive TrueSync

Missing Status Icons in WorkDrive TrueSync

Status icons in the WorkDrive TrueSync folder show the sync status of all your files and folders: whether they are fully synced, being synced, or not synced.

To open the TrueSync folder:


1. Click the WorkDrive icon  in the system tray or menu bar. A screen will open.
2. Click the Folder icon  next to the Settings icon. 
You will be taken to the WorkDrive TrueSync folder and all synced files and folders will be shown. 



You can check here whether the status icons are working or not. There are some cases when the status icons will not appear over files and folders in the TrueSync folder. Let's see how to fix theses issues.

Status icons disabled in app preferences

The status icons will not appear on files and folders if they have been disabled in the sync app preferences.
 
To turn on status icons:
1. Click the WorkDrive icon  in the system tray or menu bar. A screen will open.
2. Click the Settings icon  and select Preferences.
3. By default, the General menu will be selected. Check Show status icons in the sync folder.
4. Click Apply. (This step is only required for Windows OS.)
 
 

OS-Specific Restrictions

Windows

If status icons do not appear in the WorkDrive TrueSync folder, try the following:
 
Restart Windows Explorer (for Windows 8 and above)
1. Click the Start menu. 
2. Search for "Task Manager", then press Enter.
The Task Manager window will open. You can also open this window by pressing Control-Shift-Escape.
 
3. Click Windows Explorer under Apps.
4. Click Restart at the bottom.
 
Update the Windows Registry
Windows Explorer can only load 11 status icons from the apps installed on your system. The status icons for WorkDrive must be in the top 11 in order to be loaded by Windows Explorer in the sync folder.
 
The status icons are arranged in alphabetical order. You can check in the Windows Registry whether the WorkDrive status icons are on top of the list. If the WorkDrive status icons are not in the top 11, you can rearrange the order to bring them to the top.
 
Steps to update Windows Registry: 
1. Press the Windows key + R and enter "regedit".
2. Navigate to this path:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\ShellIconOverlayIdentifiers


3. Right-click the ZTrueSync overlay icon key and rename it to move it to the top by adding spaces in front of the name.

Alternatively, you can delete the overlay icon keys for other apps to move the WorkDrive icon keys to the top. Only do this if you are certain it won't cause issues in other apps.

4. Restart Windows Explorer from the Task Manager. Refer to this link for more information.

Open the WorkDrive TrueSync folder, and the status icons should appear over the files and folders.
  

Mac

Enable Finder extensions for WorkDrive TrueSync:
 
If status icons do not appear in the WorkDrive TrueSync folder, make sure Finder extensions for WorkDrive are enabled.

1. Click the Apple icon at the top of your screen
2. Click System Preferences.
3. Search for and select Extensions.
4. Check the Finder Extensions checkbox under Zoho WorkDrive TrueSync.



If you still don't find the status icons after enabling the WorkDrive extensions, do the following:
 
Restart WorkDrive
1. Click the WorkDrive icon  in the system tray or menu bar. A screen will open.
2. Click the Settings icon .
3. Select Quit.
4. Go to Launchpad and click the Zoho WorkDrive app to open it.
 
Restart Finder
1. Click the Apple icon at the top of your screen
2. Click Force Quit.
The Force Quit Applications window will open. You can also open this window by pressing Command-Option-Escape.

3. Select Finder, then click Relaunch.
4. Click Relaunch again to confirm.
 
Disable other apps using Finder Extensions
If other apps such as Dropbox and Google Drive are using the Finder Extensions, the status icons for WorkDrive may not appear in your system. To fix this, you can disable Finder Extensions for other apps.

1. Click the Apple icon at the top of your screen
2. Click System Preferences.
3. Search for and select Extensions.
4. Uncheck the Finder Extensions checkbox for other apps.


If you could not fix the issues based on the methods given above, please contact WorkDrive support for more details.

WorkDrive support info:
  1. EU region: support@eu.zohoworkdrive.com
  2. All other regions: support@zohoworkdrive.com

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