Troubleshooting WorkDrive Desktop Sync application launch issue for Windows users

How to fix the launch issue in Windows

This error can be solved by rendering our application's UI with our software components. By default, WorkDrive Sync and TrueSync apps initiate automatically when you install them or start up your device. However, sometimes the application may not launch properly, or a crash message is shown while trying to open.

This could be because of the fact that the graphics driver installed in the user machine is either outdated or has an incompatibility with the application.

This error can be solved by rendering our application's UI with our software components. This can be done using the following steps:
  1. Press Windows+R to open the Run box.
  2. Type cmd, then click OK to open a regular Command Prompt.
  3. Type this command:  SETX QT_OPENGL software, click Enter, then close the command prompt.
  4. Try launching WorkDrive Sync or TrueSync once again.
If this does not work, try repeating the above steps using this command in the command prompt:  SETX QT_OPENGL angle

If you have any questions or experience any trouble, please contact WorkDrive support for more details.

WorkDrive support info:
  1. EU region: support@eu.zohoworkdrive.com
  2. All other regions: support@zohoworkdrive.com

      Create. Review. Publish.

      Write, edit, collaborate on, and publish documents to different content management platforms.

      Get Started Now


        Access your files securely from anywhere

          Zoho CRM Training Programs

          Learn how to use the best tools for sales force automation and better customer engagement from Zoho's implementation specialists.

          Zoho CRM Training
            Redefine the way you work
            with Zoho Workplace

              Zoho DataPrep Personalized Demo

              If you'd like a personalized walk-through of our data preparation tool, please request a demo and we'll be happy to show you how to get the best out of Zoho DataPrep.

              Zoho CRM Training

                Create, share, and deliver

                beautiful slides from anywhere.

                Get Started Now


                  Zoho Sign now offers specialized one-on-one training for both administrators and developers.

                  BOOK A SESSION







                              Quick LinksWorkflow AutomationData Collection
                              Web FormsEnterpriseOnline Data Collection Tool
                              Embeddable FormsBankingBegin Data Collection
                              Interactive FormsWorkplaceData Collection App
                              CRM FormsCustomer ServiceAccessible Forms
                              Digital FormsMarketingForms for Small Business
                              HTML FormsEducationForms for Enterprise
                              Contact FormsE-commerceForms for any business
                              Lead Generation FormsHealthcareForms for Startups
                              Wordpress FormsCustomer onboardingForms for Small Business
                              No Code FormsConstructionRSVP tool for holidays
                              Free FormsTravelFeatures for Order Forms
                              Prefill FormsNon-Profit
                              Intake FormsLegalMobile App
                              Form DesignerHRMobile Forms
                              Card FormsFoodOffline Forms
                              Assign FormsPhotographyMobile Forms Features
                              Translate FormsReal EstateKiosk in Mobile Forms
                              Electronic Forms
                              Drag & drop form builder

                              Notification Emails for FormsAlternativesSecurity & Compliance
                              Holiday FormsGoogle Forms alternative GDPR
                              Form to PDFJotform alternativeHIPAA Forms
                              Email FormsEncrypted Forms

                              Secure Forms

                              WCAG

                                      Create. Review. Publish.

                                      Write, edit, collaborate on, and publish documents to different content management platforms.

                                      Get Started Now






                                                        You are currently viewing the help pages of Qntrl’s earlier version. Click here to view our latest version—Qntrl 3.0's help articles.




                                                            Manage your brands on social media


                                                              • Desk Community Learning Series


                                                              • Digest


                                                              • Functions


                                                              • Meetups


                                                              • Kbase


                                                              • Resources


                                                              • Glossary


                                                              • Desk Marketplace


                                                              • MVP Corner


                                                              • Word of the Day


                                                              • Ask the Experts


                                                                Zoho Sheet Resources

                                                                 

                                                                    Zoho Forms Resources


                                                                      Secure your business
                                                                      communication with Zoho Mail


                                                                      Mail on the move with
                                                                      Zoho Mail mobile application

                                                                        Stay on top of your schedule
                                                                        at all times


                                                                        Carry your calendar with you
                                                                        Anytime, anywhere




                                                                              Zoho Sign Resources

                                                                                Sign, Paperless!

                                                                                Sign and send business documents on the go!

                                                                                Get Started Now




                                                                                        Zoho TeamInbox Resources





                                                                                                  Zoho DataPrep Demo

                                                                                                  Get a personalized demo or POC

                                                                                                  REGISTER NOW


                                                                                                    Design. Discuss. Deliver.

                                                                                                    Create visually engaging stories with Zoho Show.

                                                                                                    Get Started Now









                                                                                                                        • Related Articles

                                                                                                                        • How to fix the "Permission denied" sync issue in the Desktop Sync app?

                                                                                                                          The Desktop Sync app for Zoho WorkDrive makes working offline convenient by syncing data with multiple devices seamlessly. While the Desktop sync is predominantly a very dependable application, errors may occur sometimes due to the reasons mentioned ...
                                                                                                                        • WorkDrive TrueSync - Release Notes

                                                                                                                          Download the latest TrueSync app (Windows & Mac OS) Both Windows and macOS components have been upgraded to ensure compatibility with the latest security standards and OS requirements. The updated OS support is as follows: For Windows: X64 based ...
                                                                                                                        • WorkDrive Sync - Overview

                                                                                                                          Zoho WorkDrive Sync for desktop lets you sync files in Zoho WorkDrive web to your computer, and vice versa. All your files will be downloaded to your computer and be in sync with the web app. You can work on your files offline which will get updated ...
                                                                                                                        • Missing Status Icons in WorkDrive Sync

                                                                                                                          Status icons in the WorkDrive Sync folder show the sync status of all your files and folders: whether they are fully synced, being synced, or not synced. To open the Sync folder: 1. Click the WorkDrive icon in the system tray or menu bar. A screen ...
                                                                                                                        • WorkDrive Genie for Windows

                                                                                                                          The WorkDrive Genie app lets you open and edit your WorkDrive files on the web with your default desktop applications. You can open and edit any files such as documents, images, and videos with Microsoft Word, CorelDRAW, and Adobe Premiere Pro, ...
                                                                                                                          Wherever you are is as good as
                                                                                                                          your workplace

                                                                                                                            Resources

                                                                                                                            Videos

                                                                                                                            Watch comprehensive videos on features and other important topics that will help you master Zoho CRM.



                                                                                                                            eBooks

                                                                                                                            Download free eBooks and access a range of topics to get deeper insight on successfully using Zoho CRM.



                                                                                                                            Webinars

                                                                                                                            Sign up for our webinars and learn the Zoho CRM basics, from customization to sales force automation and more.



                                                                                                                            CRM Tips

                                                                                                                            Make the most of Zoho CRM with these useful tips.



                                                                                                                              Zoho Show Resources