1. If you encounter this error, you may first have to ensure the drive the Sync folder is located on is not under any ransomware shield in your antivirus settings. If it is, then you may need to whitelist the Desktop Sync application in your antivirus settings.
   
   
2. Make sure that the files inside the Zoho WorkDrive folder in your desktop is not kept hold by other applications installed in your computer. Quitting the application will help in the proper syncing of the latest contents of the file.

Never move the folder to an external hard drive or any other cloud drive, as that will prevent Zoho WorkDrive from accessing or syncing your files.

For Windows users

For Mac users

1. Quit the running Desktop Sync application by clicking Quit from the tray icon.
   
   
   
   
2. Open your Terminal app (located at /Applications/Utilities/Terminal).
   
3. Enter the following lines into the Terminal, one at a time, pressing Return after each one:
   
   

   sudo chflags -R nouchg ~/Zoho\ WorkDrive\ \(<Team Name>\) ~/.zohoworkdrive

   sudo chown "$USER" "$HOME"

   sudo chown -R "$USER" ~/Zoho\ WorkDrive\ \(<Team Name>\) ~/.zohoworkdrive

   sudo chmod -RN ~/.zohoworkdrive ~/Zoho\ WorkDrive\ \(<Team Name>\)

   chmod -R u+rw ~/Zoho\ WorkDrive\ \(<Team Name>\) ~/.zohoworkdrive




If you've placed your WorkDrive sync folder in a custom location, replace ~/Zoho WorkDrive with your WorkDrive folder's full location (for example: /Users/username/Documents) in the above lines. Replace <Team Name> with your WorkDrive team name (for example: Zylker\ Creative).
Note: Before entering spaces or other special characters, you must include a backward slash '\'.

Enter your computer user's password (not your Desktop Sync password) after entering the first command. The password field in the terminal will remain blank as you type your password. Press Return once you entered the password.

For Linux Users

1. Close Desktop Sync by selecting Quit in the Sync menu.
   
2. After opening a terminal window, enter the following lines into the terminal, one at a time, pressing Enter after each one:
   
   sudo chown "$USER" "$HOME"
   sudo chown -R "$USER" ~/Zoho\ WorkDrive\ \(<Team Name>\) ~/.zohoworkdrive
   sudo chattr -R -i ~/Zoho\ WorkDrive\ \(<Team Name>\)/
   sudo chmod -R u+rw ~/Zoho\ WorkDrive\ \(<Team Name>\) ~/.zohoworkdrive
   
   Notes:
1. If you've placed your WorkDrive sync folder in a custom location, replace ~/Zoho WorkDrive with your WorkDrive folder's full location in the above lines. Replace <Team Name> with your WorkDrive team name. 
   
2. Before entering spaces or other special characters, you must include a backward slash '\'.
   


3. Restart Desktop Sync application by going to the Internet menu under Applications.