Resolve conflict in WorkDrive Sync app

How to resolve file conflict in WorkDrive Sync

When someone edits a file in a computer via WorkDrive Sync while the same file is being modified by someone else online or from another computer at the same time, a file conflict will occur as there will be two different versions of the file.

In that case, when one tries to save the edited file, the following dialog box appears.



This conflict can be resolved by choosing one of the three following actions:

  1. Upload as top version: This option will upload the file edited in the local computer using Sync as the top version.

  2. Download from web: This option will download the file from the web version and replace the file on your local computer. You can then make changes to the file.

  3. Keep both files: This option will keep both versions of the file. The version that is edited using the sync app in your local computer will be saved as a new file. The new file will be saved with your username and the date of modification.

Sync identifies the uniqueness of a file using a few file properties like file creation time, file modified time, and checksum. (A checksum is a file attribute that is used to find the uniqueness of the file. It is a hexadecimal number that is computed on a file. If two files have the same checksum value, then there is a high probability that the two files are the same.)

Even when there is no file-content change, if a user enters Ctrl+S in applications like MS-Excel, the xlsx file's modified_time and checksum will change every time, which may result in a file conflict.  

      Create. Review. Publish.

      Write, edit, collaborate on, and publish documents to different content management platforms.

      Get Started Now


        Access your files securely from anywhere

          Zoho CRM Training Programs

          Learn how to use the best tools for sales force automation and better customer engagement from Zoho's implementation specialists.

          Zoho CRM Training
            Redefine the way you work
            with Zoho Workplace

              Zoho DataPrep Personalized Demo

              If you'd like a personalized walk-through of our data preparation tool, please request a demo and we'll be happy to show you how to get the best out of Zoho DataPrep.

              Zoho CRM Training

                Create, share, and deliver

                beautiful slides from anywhere.

                Get Started Now


                  Zoho Sign now offers specialized one-on-one training for both administrators and developers.

                  BOOK A SESSION





                              Quick Links Workflow Automation Data Collection
                              Web Forms Enterprise Begin Data Collection
                              Interactive Forms Workplace Data Collection App
                              CRM Forms Customer Service Accessible Forms
                              Digital Forms Marketing Forms for Small Business
                              HTML Forms Education Forms for Enterprise
                              Contact Forms E-commerce Forms for any business
                              Lead Generation Forms Healthcare Forms for Startups
                              Wordpress Forms Customer onboarding Order Forms for Small Business
                              No Code Forms Construction RSVP tool for holidays
                              Free Forms Travel
                              Prefill Forms Non-Profit

                              Intake Forms Legal
                              Mobile App
                              Form Designer HR
                              Mobile Forms
                              Card Forms Food Offline Forms
                              Assign Forms Photography
                              Mobile Forms Features
                              Translate Forms Real Estate Kiosk in Mobile Forms
                              Electronic Forms Banking 
                              Notification Emails for Forms Alternatives Security & Compliance
                              Holiday Forms Google Forms alternative  GDPR
                              Form to PDF Jotform alternative HIPAA Forms
                              Email Forms
                              Encrypted Forms
                              Embeddable Forms
                              Secure Forms
                              Drag & drop form builder
                              WCAG

                                      Create. Review. Publish.

                                      Write, edit, collaborate on, and publish documents to different content management platforms.

                                      Get Started Now




                                                        You are currently viewing the help pages of Qntrl’s earlier version. Click here to view our latest version—Qntrl 3.0's help articles.




                                                            Manage your brands on social media


                                                              • Desk Community Learning Series


                                                              • Digest


                                                              • Functions


                                                              • Meetups


                                                              • Kbase


                                                              • Resources


                                                              • Glossary


                                                              • Desk Marketplace


                                                              • MVP Corner


                                                              • Word of the Day


                                                              • Ask the Experts


                                                                Zoho Sheet Resources

                                                                 

                                                                    Zoho Forms Resources


                                                                      Secure your business
                                                                      communication with Zoho Mail


                                                                      Mail on the move with
                                                                      Zoho Mail mobile application

                                                                        Stay on top of your schedule
                                                                        at all times


                                                                        Carry your calendar with you
                                                                        Anytime, anywhere




                                                                              Zoho Sign Resources

                                                                                Sign, Paperless!

                                                                                Sign and send business documents on the go!

                                                                                Get Started Now




                                                                                        Zoho TeamInbox Resources





                                                                                                  Zoho DataPrep Demo

                                                                                                  Get a personalized demo or POC

                                                                                                  REGISTER NOW


                                                                                                    Design. Discuss. Deliver.

                                                                                                    Create visually engaging stories with Zoho Show.

                                                                                                    Get Started Now









                                                                                                                        • Related Articles

                                                                                                                        • Install WorkDrive Desktop App (TrueSync) for macOS

                                                                                                                          Supported OS versions: macOS 12 (Monterey OS) and above. Important: The WorkDrive TrueSync application for macOS has been redesigned based on the Apple File Provider Extension (FPE). This architectural shift accommodates both Intel and Apple ...
                                                                                                                        • Install WorkDrive Desktop App (TrueSync) for Windows

                                                                                                                          Supported Windows OS version: X64 based device: Windows 10 and above ARM64 based device: Windows 11 and above Server OS: 2019 and above 1. Download the TrueSync app for Windows OS (Download Link). 2. Double-click the downloaded file to execute the ...
                                                                                                                        • How to migrate large data from a computer to WorkDrive using Desktop Sync

                                                                                                                          If you have to migrate Terabytes (TB) of data from your computer to WorkDrive , then knowing the best migration practices will help you save a lot of time and work. 1 TB = 1024 GB Always use Desktop Sync for WorkDrive to migrate large data from a ...
                                                                                                                        • WorkDrive TrueSync - Release Notes

                                                                                                                          Download the latest TrueSync app (Windows & Mac OS) Both Windows and macOS components have been upgraded to ensure compatibility with the latest security standards and OS requirements. The updated OS support is as follows: For Windows: X64 based ...
                                                                                                                        • WorkDrive Sync - Overview

                                                                                                                          Zoho WorkDrive Sync for desktop lets you sync files in Zoho WorkDrive web to your computer, and vice versa. All your files will be downloaded to your computer and be in sync with the web app. You can work on your files offline which will get updated ...
                                                                                                                          Wherever you are is as good as
                                                                                                                          your workplace

                                                                                                                            Resources

                                                                                                                            Videos

                                                                                                                            Watch comprehensive videos on features and other important topics that will help you master Zoho CRM.



                                                                                                                            eBooks

                                                                                                                            Download free eBooks and access a range of topics to get deeper insight on successfully using Zoho CRM.



                                                                                                                            Webinars

                                                                                                                            Sign up for our webinars and learn the Zoho CRM basics, from customization to sales force automation and more.



                                                                                                                            CRM Tips

                                                                                                                            Make the most of Zoho CRM with these useful tips.



                                                                                                                              Zoho Show Resources