How to resolve file conflict in WorkDrive Sync
When someone edits a file in a computer via WorkDrive Sync while the same file is being modified by someone else online or from another computer at the same time, a file conflict will occur as there will be two different versions of the file.
In that case, when one tries to save the edited file, the following dialog box appears.
This conflict can be resolved by choosing one of the three following actions:
- Upload as top version: This option will upload the file edited in the local computer using Sync as the top version.
- Download from web: This option will download the file from the web version and replace the file on your local computer. You can then make changes to the file.
- Keep both files: This option will keep both versions of the file. The version that is edited using the sync app in your local computer will be saved as a new file. The new file will be saved with your username and the date of modification.
Sync identifies the uniqueness of a file using a few file properties like file creation time, file modified time, and checksum. (A checksum is a file attribute that is used to find the uniqueness of the file. It is a hexadecimal number that is computed on a file. If two files have the same checksum value, then there is a high probability that the two files are the same.)
Even when there is no file-content change, if a user enters Ctrl+S in applications like MS-Excel, the xlsx file's modified_time and checksum will change every time, which may result in a file conflict.
Access your files securely from anywhere
Zoho CRM Training Programs
Learn how to use the best tools for sales force automation and better customer engagement from Zoho's implementation specialists.
Zoho DataPrep Personalized Demo
If you'd like a personalized walk-through of our data preparation tool, please request a demo and we'll be happy to show you how to get the best out of Zoho DataPrep.
- Zoho Workerly Home
- Forums
- Connect With Us:
- Zoho Recruit Home
- Forums
- Connect With Us:
Centralize Knowledge. Transform Learning.
All-in-one knowledge management and training platform for your employees and customers.
New to Zoho Writer?
Create. Review. Publish.
New to Zoho CRM Plus?
Deliver unforgettable customer experiences
New to Zoho CRM Plus?
Deliver unforgettable customer experiences
New to Zoho Marketing Plus?
Everything you need to run your marketing
New to Zoho Marketing Plus?
Everything you need to run your marketing
You are currently viewing the help pages of Qntrl’s earlier version. Click here to view our latest version—Qntrl 3.0's help articles.
New to Zoho Survey?
Zoho Sheet Resources
Zoho Forms Resources
New to Zoho Sign?
Zoho Sign Resources
Sign, Paperless!
New to Zoho TeamInbox?
Zoho TeamInbox Resources
New to Zoho ZeptoMail?
Design. Discuss. Deliver.
New to Zoho Workerly?
New to Zoho Recruit?
New to Zoho CRM?
New to Zoho Projects?
New to Zoho Sprints?
New to Zoho Assist?
New to Bigin?
Related Articles
WorkDrive TrueSync - Release Notes
Download the latest TrueSync app (Windows, Mac, and Linux OS) Windows, Linux, and macOS components have been upgraded to ensure compatibility with the latest security standards and OS requirements. The updated OS support is as follows: For Windows: ...WorkDrive Sync - Installation Errors for Windows users
The below mentioned errors are some rare cases where the 'WorkDrive Sync installation in Windows OS' may fail due to system configurations. Error code 2738 This error is most likely caused due to an improper system setting. To resolve this: ...Install WorkDrive Desktop App (TrueSync) for macOS
Supported OS versions: macOS 12 (Monterey OS) and above. Important: The WorkDrive TrueSync application for macOS has been redesigned based on the Apple File Provider Extension (FPE). This architectural shift accommodates both Intel and Apple ...WorkDrive Sync - Silent Installation for Enterprise users in Windows
WorkDrive Sync can be remotely deployed to multiple PCs of the Windows network in an organization at once silently. System admin in an organization can run the installer remotely with a managed-software solution or deployment mechanism. For ...Install WorkDrive Desktop App (TrueSync) for Windows
Supported Windows OS version: X64 based device: Windows 10 and above ARM64 based device: Windows 11 and above Server OS: 2019 and above 1. Download the TrueSync app for Windows OS (Download Link). 2. Double-click the downloaded file to execute the ...
New to Zoho LandingPage?
Zoho LandingPage Resources