View Recent files

1. Click the WorkDrive icon   in the system tray (Windows/Linux) or menu bar (Mac). A small screen will open. 
   

2. The Recent Files tab will be shown by default. Scroll down to see all the recent files.
   

3. Select a file to view it inside its folder.
   

4. Double-click the file to view it.
   
   

      
   

Understand Sync status

Fully Synced - If all files are completely synced, WorkDrive logo will appear on your desktop.

Syncing - If files are being synced, a sync sign will appear inside the WorkDrive logo.

Sync Paused - If you've paused syncing files, a pause sign will appear inside the sync logo.

Sync Error - If errors occur while syncing files, an exclamation sign will appear inside the WorkDrive logo.

View file status 

By default, one of the following icons will appear over individual files and folders, indicating the sync status of each file.

 A green circle with a tick mark indicates that the file/folder is fully synced.

 A blue circle with circulating arrows indicates that the file/folder is being synced.

 A red circle with an 'x' mark indicates that the file/folder is not synced.

To turn off file status icons:

1. Click the WorkDrive icon  in the system tray or menu bar. A small screen will open.
   

2. Click the Settings icon  and select Preferences.
   

3. By default, the General menu will be selected. Uncheck the Show overlay status icons.
   

4. Click Apply. (This step is only required for Windows OS.)
   

Change folders you want to sync

If you have chosen to sync all folders initially and wish to do selective sync folders later, or vice-versa, follow the steps below.

1. Click the WorkDrive icon  in the system tray or menu bar. A small screen will open.
   

2. Click the Settings icon  and select Preferences.
   

3. Select the Account menu, then click Choose Folders under Selective Sync.
   
   

4. Choose the Folders that you need to sync and click OK.
   
   

If you have already synced all folders initially and choose to remove a few folders now, those folders and files will automatically get deleted from your computer, provided the file versions on desktop and web are the same.

Move Sync folder

Having the flexibility to move your Zoho WorkDrive folder can be helpful in following situations:

• When re-allocating disk space on a Windows or Linux machine
  
• When re-installing your OS or reformatting a particular drive
  
• When you want to have all your Zoho WorkDrive files under a specific folder on your desktop for easy access
  

Moving the Zoho WorkDrive folder is quite simple, though there are a couple of things to take into consideration.

• Always move the folder from the application settings window. Dragging and dropping the folder manually will break the link between your desktop and Zoho WorkDrive.
  
• Never move the folder to an external hard drive or network drive, as that will prevent Zoho WorkDrive from accessing or syncing your files.
  

1. Click the WorkDrive icon  in the system tray or menu bar. A small screen will open.
   

2. Click the Settings icon  and select Preferences.
   

3. Select the Account menu.
   

4. If you're using Windows or Linux, the current location of your Zoho WorkDrive folder will be displayed. Click Move next to this field. Your local directory will appear.
   
   If you're using a Mac, click the drop-down arrow next to WorkDrive Location. Select Choose another location. Your local directory will appear.
   
   

5. Choose the location you want to move your Zoho WorkDrive folder to, then click Select Folder (in Windows) or Open (in Mac).
   
   

6. A dialogue box will appear asking you for confirmation. Click Move to confirm. Once the folder has been moved, your Zoho WorkDrive app will restart.
   

Application Preferences

Configure Proxy Server

If the computer does not have a direct internet connection, you can specify how Zoho WorkDrive should reach the internet.

To configure proxy server:

1. Click the WorkDrive icon  in the system tray or menu bar. A small screen will open.
   

2. Click the Settings icon  and select Preferences.
   

3. Select the Network menu.
   

4. Click Network Settings. (This step is only required for Mac OS.)
   

5. The default setting will be to detect proxy settings automatically. Choose Manually enter your proxy settings, and type your Server and Port.
   

6. If the server requires authentication, tick the check box below and enter the username and password of the proxy server.
   

7. Click Apply to save your proxy settings. (This step is only required for Windows and Linux OS.)
   
   
   
   

Note: You can also click the Configure Proxy link on your login screen to do this configuration.

Set Sync Speed

You can set the speed for uploads and downloads in your sync app to low, medium, or high based on your requirements. The default speed for both uploads and downloads will be set to High.

1. Click the WorkDrive icon  in the system tray or menu bar. A small screen will open.
   

2. Click the Settings icon  and select Preferences.
   

3. Select the Bandwidth menu.
   

4. Set the sync speed that you require.
   

5. Click Apply. (This step is only required for Windows and Linux OS.)
   
   

 Note: The maximum sync speed for users on the free plan is 1 MB/s; for paid plans, it is 10 MB/s.

Startup Settings

By default, WorkDrive app will start on system startup. You can turn off this setting to speed up your computer's boot time.

1. Click the WorkDrive icon  in the system tray or menu bar. A small screen will open.
   

2. Click the Settings icon  and select Preferences.
   

3. By default, the General menu will be selected. Uncheck Start WorkDrive on system startup.
   

4. Click Apply. (This step is only required for Windows and Linux OS.)
   
   

Sync WorkDrive to multiple computers

Troubleshooting

To view sync errors:

1. EU region: support@eu.zohoworkdrive.com
   
2. All other regions: support@zohoworkdrive.com

To send application logs:

1. Click the WorkDrive icon  in the system tray or menu bar. A small screen will open.
   

2. Click the Settings icon  and select Help.
   

3. Select Send Logs. A new window will open.
   

4. Write a subject and description based on your issue, then click OK to send logs.