Understanding the status icons and context menu in WorkDrive TrueSync on macOS based on FPE

Overlay icons

The overlay icons or the status icons within the WorkDrive TrueSync folder depict the synchronization status of your files and folders.

Let's see the different status icons below:

Notes:

TrueSync status icons will now appear alongside the default FPE icons.
The FPE icons and storage are managed by macOS.

File Provider Extension (FPE) icons
Icon	Description
No icon	File or folder is downloaded in the FPE's cache folder.
	Item is not downloaded to the device's hard drive. Clicking this icon downloads the item to the FPE's cache folder.
	Sync error. Something went wrong saving the changes to WorkDrive.
	Item is being downloaded to the device's hard-drive, or is being saved to WorkDrive.
	Download is in progress.
TrueSync icons
Icon	Description
No icon	Available online: Files accessible only online, temporarily downloaded for preview and not stored locally.
	Available offline: Files have been downloaded and are accessible without an internet connection, taking up hard drive space.
	Partial sync: Indicates a mix of cloud-only and offline files within a folder.
	Sync error: Indicates an error in syncing or downloading; resolves once the issue is fixed.
	Sync in progress: Shows during syncing or making files offline until downloaded to the computer.

Overlay icon behavior in WorkDrive TrueSync for macOS

Important:

Overlay icons have been refreshed to align with other system icons.
Sometimes, users may experience TrueSync application slowness or observe missing overlay icons for files and folders. These issues are associated with FPE. Resolving them involves relaunching the Finder application, which can address errors related to file provider icons and other Finder-related issues.

Here's the overview of how Overlay icons will appear and how data gets stored in the TrueSync cache and FPE cache path:

User action	Overlay icons (TrueSync and FPE)		Data stored in TrueSync Cache	Data stored in FPE Cache
User action	TrueSync icon	FPE icon	Data stored in TrueSync Cache	Data stored in FPE Cache
Available Online File or folder in default state	<No icon>		Data-less	Data-less
Available Offline Right-click > Make Offline			Has Data	Data-less
Double-clicking on the online only file/folder (To open)	<No icon>	<No icon>	Has Data	Has Data
Double-clicking on the offline file/folder (To open)		<No icon>	Has Data	Has Data
macOS runs into disk pressure for online only files	<No icon>		Data-less	Data-less
macOS runs into disk pressure for offline files			Has Data	Data-less
Clicking the FPE's Cloud icon with download arrow	<No icon> (or)	<No icon>	Has Data	Has Data

Note: To prevent confusion, it's recommended to focus on and utilize only the TrueSync icon behavior, rather than trying to understand the combination of both TrueSync and FPE icons.

Context menu

Context menu helps you to efficiently manage your stored files or folders in WorkDrive TrueSync application. Simply right-click on a file or folder to access these options:

Make Offline/Make Online: This option allows you to set files manually or folders to either online or offline based on your storage needs.
View on Web: Open the selected file or folder in the WorkDrive web application.
Copy WorkDrive Link: Copy the URL of the file or folder to easily share it with collaborators.
Create External Share Link: Generate an external share link to securely collaborate with external collaborators with features like password protection expiration dates, and more.
Refresh: Update the file or folder to its current sync status.

Also read:

WorkDrive Desktop TrueSync application on macOS based on File Provider Extension (FPE)

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