Troubleshooting: WorkDrive Genie Not Detected in Google Chrome

Troubleshooting: WorkDrive Genie Not Detected in Google Chrome

Recent updates in Google Chrome (version 147 and above) have introduced stricter security controls. These changes block websites from communicating with applications running on your device unless explicit permission is granted.

Zoho WorkDrive relies on this communication to connect with the WorkDrive Genie desktop app. If this permission is not enabled, Chrome may behave as if WorkDrive Genie is not installed, even when it is running.

Solution: Enable “Apps on device” permission

You can enable this permission using any one of the following methods:

Option 1: From the address bar

1. Open your WorkDrive page in Chrome and sign in.
2. Ensure the WorkDrive Genie desktop app is installed and running.
3. Click the View site information icon to the left of the address bar.
   
   
   
   
4. Locate Apps on device in the pop-up.
   
   
   
   
5. Turn it ON.
6. Refresh the WorkDrive page.
7. Try opening the file again.

Option 2: Using Chrome settings shortcut

1. Open Chrome.
   
2. In the address bar, enter: chrome://settings/content/loopbackNetwork
   
   
   
   
3. Press Enter.
4. Under Allowed to access other apps and services on this device, click Add.
   
   
   
   
5. Add your WorkDrive URL along with ":443 port, such as:
1. https://workdrive.zoho.com:443
2. https://workdrive.zoho.eu:443
   
   
   
   
6. Return to WorkDrive and refresh the page.
7. Try opening the file again.
   
   

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Option 3: From site settings page

1. Open your WorkDrive page in Chrome and sign in.
   
2. Ensure the WorkDrive Genie desktop app is installed and running.
   
   
   
   
3. Click the View site information icon to the left of the address bar and choose Site settings.
   
   
   
   
4. Locate Apps on device in the window.
5. Set it to Allow.
   
   
   
   
6. Refresh the WorkDrive page.
7. Try opening the file again.
   
   

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Info:

If the issue persists,

1. Restart Chrome completely.
2. Ensure WorkDrive Genie is running in the background.
3. Refresh the WorkDrive page and try again.
   

Notes:

1. This permission must be enabled for each domain individually, such as:
1. workdrive.zoho.com
2. workdrive.zoho.eu
3. workdrive.zoho.in
4. workdrive.zoho.com.au
5. Custom domains
2. This issue may also occur in Chromium-based browsers like Microsoft Edge and Ulaa.
   

Need help?

If the issue continues, contact WorkDrive Support:

1. EU region: support@eu.zohoworkdrive.com
2. Other regions: support@zohoworkdrive.com