Troubleshooting: WorkDrive Genie not detected in Opera Browser

Troubleshooting: WorkDrive Genie not detected in Opera Browser

Recent updates in Opera Browser have introduced stricter security controls. These changes block websites from communicating with applications running on your device unless explicit permission is granted.

Zoho WorkDrive relies on this communication to connect with the WorkDrive Genie desktop app.
If this permission is not enabled, Opera may behave as if WorkDrive Genie is not installed, even when it is running.

You can enable this permission using any one of the following methods:

From site settings page

  1. Open your WorkDrive page in Opera and sign in.
  2. Ensure the WorkDrive Genie desktop app is installed and running.



  3. Click the Page information icon to the left of the address bar and choose Site settings.
  4. Locate Apps on device option within the window.
  5. Set it to Allow.



  6. Refresh the WorkDrive page.
  7. Try opening the file again.

Using Opera settings shortcut

Configuring Loopback Network
  1. Open Opera Browser.
  2. In the address bar, enter:
    opera://settings/content/loopbackNetwork



  3. Press Enter.
  4. Under Allowed to access other apps and services on this device, click Add.



  5. Add your WorkDrive URL along with the “:443” port, such as:
    1. https://workdrive.zoho.com:443
    2. https://workdrive.zoho.eu:443



  6. Return to WorkDrive and refresh the page.
  7. Try opening the file again.

Need help?

If the issue continues, contact WorkDrive Support:
  1. EU region: support@eu.zohoworkdrive.com
  2. Other regions: support@zohoworkdrive.com