Virus files in WorkDrive
WorkDrive scans every file before you download it to your system.
If a virus is detected in a file that you're downloading, you will be shown an alert message. You can choose to cancel the download or continue it at your own risk.
If you are downloading multiple items and some files are infected with a virus, virus files will be skipped and the remaining items will be downloaded to your system.
Allowed actions on virus files
Except downloading, all actions are allowed (including preview, share, copy, and move) on virus files by default. File owners can still download at their own risk.
If you have shared the files with other users, they will not be able to download the file.
Important things to know
- Virus scanning has a file size limit of 100 MB. Files greater than 100 MB will not be scanned for viruses.
- Virus scanning will be done on all file formats.
- A virus scan will be done every 24 hours for a file. If a file has been scanned for virus, the same scan result (virus file or not virus file) will be shown for 24 hours, and after that the file will be scanned again during the next download action.
- In the WorkDrive desktop sync apps (Sync and TrueSync), we will do virus scanning only for files shared externally between two different organizations (cross-org). Users can still download virus files from the failed lists at their own risk.
- Virus scanning will not be done when files are uploaded to WorkDrive.
A file is marked as virus and the owner is trying to download the file.
A file is marked as virus and the collaborator is trying to download the file.
A user is trying to download multiple files/folders and some of the files are marked as virus files. We will add a .txt file (Skipped_Files.txt) and list all the files that failed to download along with the failure reasons.
Downloading executable files
An executable file may perform a series of commands in the user machine. Executing an unknown file might harm your system. If the executable file is detected as a virus, we will show a virus-alert dialog.
Even when the executable file is not detected as a virus, we will show an alert dialog to warn and ask users to proceed with caution. You should only download an executable file if you trust the file's source provider.
False virus detection
We will update virus signatures (a code used to find viruses) frequently. There may be cases where files are falsely detected as virus files earlier and updated as not virus files later, and vice versa.
Contact WorkDrive support if you have any questions or to send a report if you think any files have been falsely detected as virus files.
WorkDrive support info:
- EU region: support@eu.zohoworkdrive.com
- All other regions: support@zohoworkdrive.com
Even though we scan files for viruses while downloading, it's always recommended to protect your system with a standard antivirus software.
Access your files securely from anywhere
Zoho CRM Training Programs
Learn how to use the best tools for sales force automation and better customer engagement from Zoho's implementation specialists.
Zoho DataPrep Personalized Demo
If you'd like a personalized walk-through of our data preparation tool, please request a demo and we'll be happy to show you how to get the best out of Zoho DataPrep.
- Zoho Workerly Home
- Forums
- Connect With Us:
- Zoho Recruit Home
- Forums
- Connect With Us:
Zoho FSM Video Tutorials
Centralize Knowledge. Transform Learning.
All-in-one knowledge management and training platform for your employees and customers.
New to Zoho Writer?
Create. Review. Publish.
New to Zoho CRM Plus?
Deliver unforgettable customer experiences
New to Zoho CRM Plus?
Deliver unforgettable customer experiences
New to Zoho Marketing Plus?
Everything you need to run your marketing
New to Zoho Marketing Plus?
Everything you need to run your marketing
You are currently viewing the help pages of Qntrl’s earlier version. Click here to view our latest version—Qntrl 3.0's help articles.
New to Zoho Survey?
Zoho Sheet Resources
Zoho Forms Resources
New to Zoho Sign?
Zoho Sign Resources
Sign, Paperless!
New to Zoho TeamInbox?
Zoho TeamInbox Resources
New to Zoho ZeptoMail?
Design. Discuss. Deliver.
New to Zoho Workerly?
New to Zoho Recruit?
New to Zoho CRM?
New to Zoho Projects?
New to Zoho Sprints?
New to Zoho Assist?
New to Bigin?
Related Articles
Zoho Mail - WorkDrive Integration
Zoho WorkDrive’s integration for Zoho Mail unlocks access to your WorkDrive storage in four ways: Insert files from WorkDrive WorkDrive's picker component in Zoho Mail allows the users to insert files from their WorkDrive account as an email ...WorkDrive TrueSync - Release Notes
Download the latest TrueSync app (Windows, Mac, and Linux OS) Windows, Linux, and macOS components have been upgraded to ensure compatibility with the latest security standards and OS requirements. The updated OS support is as follows: For Windows: ...Create and manage download links
Download links allow you to share files or folders for download-only access without adding users as collaborators or giving view or edit permissions. You can customize each download link with settings such as download limits and expiration, create ...WorkDrive Sync - Installation Errors for Windows users
The below mentioned errors are some rare cases where the 'WorkDrive Sync installation in Windows OS' may fail due to system configurations. Error code 2738 This error is most likely caused due to an improper system setting. To resolve this: ...Migrate from OneDrive to Zoho WorkDrive
With Zoho WorkDrive's advanced file management and collaboration features, teams can work together more efficiently. If you want to migrate your data from Microsoft OneDrive to Zoho WorkDrive, you can make use of our built-in migration tool. ...
New to Zoho LandingPage?
Zoho LandingPage Resources