How to remove Docs Sync app data after migrating from Zoho Docs to WorkDrive

How to remove Docs Sync app data after migrating from Zoho Docs to WorkDrive

After migrating from Zoho Docs to Zoho WorkDrive, you will need to uninstall the Docs Sync app from your computer. It is important to remove all the Docs data synced to your computer before you install the WorkDrive desktop app.

Here's how you can successfully remove the Docs Sync app data from your computer in three steps.

Step 1: Disconnect the Zoho Docs Sync app from your computer

  1. Choose Settings from the right-click menu of the Zoho Docs icon from the system tray.

  2. Select the General tab.

  3. Click Disconnect This Computer, then Click OK. 


Step 2: Uninstall the Zoho Docs Sync app

After disconnecting from the computer, you need to uninstall the Zoho Docs Sync app in your computer. You can follow this help article to uninstall.
 

Step 3: Remove files from the sync folder

When you uninstall the Zoho Docs Sync app, the files synced to your computer will not be deleted. You need to remove the synced files manually from your computer.
Before removing the data, make sure you have migrated to WorkDrive or have a backup of all the data you need.

If you're not able to delete the files and folders from the Docs sync folder, you can follow the steps for the respective operating systems.

For Windows

  1. Open the Run command. Type "cmd" and press Enter to open the command prompt.
  2. Copy and paste the following lines into the command prompt, one at a time, pressing Enter after each line:

    icacls "<sync folder path>"  /remove Everyone
    icacls "<sync folder path>\*" /remove Everyone

    Replace <sync folder path> with your actual Zoho Docs sync folder path in the above lines.
    Sample sync folder path: C:/Users/James/Zoho Docs

  3. Go to your user profile (C:/Users/<username>), then right-click the Zoho Docs sync folder and delete it to remove its data.

For Mac

  1. Open your Terminal app (located at Applications>Utilities>Terminal).
  2. Copy and paste the following lines into the Terminal, one at a time, pressing Return after each line:

    sudo chflags -R nouchg "<sync folder path>"
    sudo chown "$USER" "$HOME"
    sudo chown -R "$USER" "<sync folder path>"
    sudo chmod -RN "<sync folder path>"
    chmod -R u+rw "<sync folder path>"

    Replace <sync folder path> with your actual Zoho Docs sync folder path in the above lines.
    Sample sync folder path: /Users/James/Zoho Docs
    Enter your computer user's password (not your Desktop Sync password) after entering the first command. The password field in the terminal will remain blank as you type your password. Press Return once you entered the password.

  3. Go to your user profile (/Users/<username>), then right-click the Zoho Docs sync folder and delete it to remove its data.
If you still find Zoho Docs under Favorites in Finder, then right-click it and click Remove from Sidebar.

For Linux

  1. Open your Terminal app.
  2. Copy and paste the following lines into the Terminal, one at a time, pressing Enter after each line:

    sudo chown "$USER" "$HOME"
    sudo chown -R "$USER" "<sync folder path>"
    sudo chattr -R -i "<sync folder path>"
    sudo chmod -R u+rw "<sync folder path>"

    Replace <sync folder path> with your actual Zoho Docs sync folder path in the above lines.
    Sample sync folder path: /home/local/James/Zoho Docs

  3. Go to your user profile (/home/local/<username>), then right-click the Zoho Docs sync folder and delete it to remove its data.
If you still find Zoho Docs under Favorites/Quick access in File Manager, then right-click it and click Remove.

Because you have already uninstalled the Zoho Docs Sync app, deleting the sync folder will only delete the files locally. Files in the web app will remain intact in the Zoho Docs web app. If you have migrated your data from Docs to WorkDrive, your files will be available in the WorkDrive web app

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